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“Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.” i need help

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Posted on Jun 24, 2017 12:39 AM

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Posted on Jun 24, 2017 7:20 AM

If you haven't already contacted iTunes Support via the URL in the message you should do so (these are user-to-user forums, not iTunes Support, we won't know why the message is showing on your account) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'


Or use this form : https://www.apple.com/emea/support/itunes/contact.html

13 replies
Question marked as Best reply

Jun 24, 2017 7:20 AM in response to Dastan_kardana

If you haven't already contacted iTunes Support via the URL in the message you should do so (these are user-to-user forums, not iTunes Support, we won't know why the message is showing on your account) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'


Or use this form : https://www.apple.com/emea/support/itunes/contact.html

Dec 23, 2017 9:29 AM in response to Dastan_kardana

My husband and I both got this msg when trying to send iTunes gift cards by email. Support told him his account was frozen due to a random security audit (?) I was told Apple has halted $200 e-cards because of holiday scams and that I had to buy a physical card instead. i tried a $100 e-card and got the same msg to contact Apple Support. What gives? This is really annoying two days before Christmas.

“Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.” i need help

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