What is the exact text of the message/prompt that you are getting ? If you owe iTunes money you will have to pay what you owe before you will be able to download anything else
My husband and I both got this msg when trying to send iTunes gift cards by email. Support told him his account was frozen due to a random security audit (?) I was told Apple has halted $200 e-cards because of holiday scams and that I had to buy a physical card instead. i tried a $100 e-card and got the same msg to contact Apple Support. What gives? This is really annoying two days before Christmas.
If you haven't already contacted iTunes Support via the URL in the message you should do so (these are user-to-user forums, not iTunes Support, we won't know why the message is showing on your account) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag (the country where you are, and which is therefore the country on your account)
- click on Contact Support towards the top right
- click on Get Help under 'Talk To Us'
Or use this form : https://www.apple.com/emea/support/itunes/contact.html
I can not update any of my apps on my devices because the slide music app is trying to make a charge on my credit card. Can you help me fix this?
Pleas help my i am canot buy gems in game but purchanse not be complete
Have you contacted iTunes Support as per the message that you are getting ?
Tak boleh download
Me too
Have you tried doing as the message is telling you to do and contacting iTunes Support ? Obviously fellow users on these forums can't fix it for you
how do I contact iTunes support ?
See my first reply on this thread
Your support is needed to coplet
No, you need to contact iTunes Support as instructed, nobody on these forums can help
“Your Purchase Could Not Be Completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.” i need help