2017 iMac 27 connecting to external displays

I'm trying to set up a new 2017 iMac for a friend, and I'm having trouble connecting an external display to it. I first tried connecting an LG Ultra Fine 5K display using the supplied cable. It worked for a few minutes, and then it started flickering until it just blacked out. I tried a different cable (Belkin Thunderbolt 3) with no luck.


I also connected it to a ViewSonic 4K monitor through the Display Port using a Display Port to Thunderbolt 3 adapter. That monitor wouldn't even come on.


The weird part is that he was using both monitors with his 2016 MacBook Pro (has since sold), and they worked fine.


I have tried restarting as well as just shutting the iMac off before plugging the monitor in, even though I know I shouldn't have to. To be clear, I have only plugged in each monitor separately and never both at the same time.


I am at a loss. It appears to be an issue with the iMac itself, but I thought I'd post here in case this has happened to someone else and there's a fix, or I'm doing something wrong. Thanks in advance for your help.


The specs for the iMac - 4.2 GHz Core i7, 64GB RAM, Radeon Pro 580

Posted on Jun 24, 2017 3:44 PM

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Posted on Sep 11, 2017 8:18 AM

Hey guys - I have a Dell 27" monitor that worked for my 2013 iMac, but wouldn't work for the 27" I got last week. I bought a different cable than mentioned. It's an Amazon Cable Matters that is HDMI-Thunderbolt3/USB C. No matter what I tried nothing.


I called Apple Support and what they recommended WORKED. Here is what we did for my situation.


1. Power down your Mac.

2. Wait for it to completely power down, then unplug it for 30 seconds.

3. Plug it back in.

4. As you turn on the computer, hold down CMD-Option-P-R (yes, the keyboard letters P and R; 4 keys at same time).


The computer may make a sound, and if so, wait for 2 tones then release.


Oila! I'm up and running with my external monitor!


Jeff

60 replies

Nov 5, 2017 7:01 PM in response to docari

docari wrote:


Has anyone had luck connecting the 27" Apple Thunderbolt display to the new iMac 2017 as a second monitor? If so, which adaptor has worked? If anyone has some opinions on good 27" monitors that can mesh well aesthetically with the iMac, connect reliably for ~$500 please let me know! Leaning toward an old Thunderbolt display but wanted to see if anyone has connected it and if there are better options out there! Thanks!

A Thunderbolt display should work with a Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter

https://www.apple.com/ca/shop/product/MMEL2AM/A/thunderbolt-3-usb-c-to-thunderbo lt-2-adapter

Jul 8, 2017 7:54 PM in response to RHPODOLSKY

Thanks to ownry for the link that told me I would be wasting my money with a Thunderbolt 3 to 2 adapter going to a dual link DVI monitor. Here is ownry's link again:


Connect external displays to MacBook Pro (2016) - Apple Support


Here is the section on DVI (with most excellent Evernote Skitch rectangles around the "WILL NOT WORK" sentence).

User uploaded file

So in addition to the Apple thunderbolt 3 to 2 adapter not working, I can add one more adapter (repeat from my post above) that does not work (yet, still firmware-fantasizing) to dual link DVI monitors. = AllSmartLifeusb c to mini displayport.

Jul 10, 2017 2:44 PM in response to ownry

to All who read this.

I am happy to report that I hooked up the


to my 2017 iMac USB-c port and the Display port on the Dell P2715Q 4K 27 inch monitor,

and......


drum rolll......


IT WORKS!!!! just like it is supposed to.


for those of you not reading my previous post above, here is what I ordered from Amazon:

CHOETECH USB-C to DisplayPort Adapter Cable 4Kx2K@60Hz (4ft/1.2m) for 2017 iMac, 2017

it was only $20!


Now what to do with extra USB-c to Thunderbolt adapter I paid $50 for....

Jul 11, 2017 10:09 PM in response to yoschneider

$1,700 CDN is about what the US paying for these monitors when converted to USD. We're spending $1,299 for the monitors here. I bought the 2 monitors before March 1st. Apple had them on sell for $999.00 if you brought them before March 1st. After March 1st they went up to $1,200. $999 USD = $1,299 CDN.


As for hookup... using the thunderbolt 3 connection. You need a HDMI dongle from thunderbolt to make that work. I have one... I also have a dongle for my 2016 15" MacBook Pro that has HDMI, card reader, thunderbolt 3, USB C and 2 USB. Something like this...

User uploaded file

Jul 7, 2017 11:32 AM in response to Eric Erickson

I have similar issue. Just got my new iMac with same config as yours (except less RAM) and the Thunderbolt 3 (USB-C) to Thunderbolt 2 adapter. I have been successfully using a Dell P2715Q 4K 27 inch monitor with my 2015 MacBookPro via Thunderbolt 2 to Display port. but not with new iMac. Spoke with apple support who didn't have a clue (at least it only took half hour). Then spoke with Dell Monitor support. After being passed around 4 times, spent total 1.75 hours with no good result.


Then, this morning found this article in today's NYT:

Expanding Your View Beyond the Laptop Screen - The New York Times

which references this support article:

Connect external displays to MacBook Pro (2016) - Apple Support


in this support article they reference "4K display that supports 4K at 60Hz"

then it says "This display requires a third-party USB-C to DisplayPort adapter or USB-C to HDMI 2.0 adapter. The Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter doesn't support this display." Sure wish the Apple Clueless "Genius" who sold me the Apple adapter at $50 knew this. grr.....


Then I went to Amazon and searched for "USB-C to DisplayPort adapter". et Voila:

Amazon.com: CHOETECH USB-C to DisplayPort Adapter Cable 4Kx2K@60Hz (4ft/1.2m) for 2017 iMac, 2017 MacBook Pro, 2016 MacB…

I have ordered this cable and will know by Saturday if it works.


Long winded response but hope this makes sense and is helpful to you and others who are having same issue.

Jul 18, 2017 1:13 PM in response to RHPODOLSKY

I have the same situation as you do. Just got a new mid-2017 iMac 27. I want to use two 23-inch Apple Cinema HD Displays (M9178LL/A; 1920 x 1200 pixels). Based on your suggestion and other research, I ordered the StarTech USB-C to DVI adapter. Hopefully it works like you say. I have used these originally very expensive displays with Mini DisplayPort adapters for both a MacBook pro 2015 and a mid 2010 iMac. I had forgotten that these are actually DVI displays (not Mini DisplayPort), thus you really need to replace the DVI to Mini DisplayPort adapter with a DVI to USB-C adapter as stated in Adapters for connecting a display to the Thunderbolt 3 (USB-C) port on your Mac - Apple Support. I misunderstood that the Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter was the easy solution. I falsely assumed that you could plug the MiniDisplay adapter into the Thunderbolt 2 port as I do with the MacBook Pro or the Thunderbolt port in the old iMac.

Aug 13, 2017 6:19 AM in response to Community User

2017 iMac does not support TargetDisplay.

http://appleinsider.com/articles/17/06/15/2017-4k-5k-imacs-wont-support-target-d isplay-mode-despite-thunderbolt-3


I am able to connect a 2010 iMac as Target Display to a 2015 MacBook Pro using Mini Display Port to Mini Display Port cable. Just to verify what the article says, I could not connect 2010 iMac it to 2017 iMac using the USB-C to Thunderbolt 2 adapter with same cable (Mini Display Port to Mini Display Port cable). See Use your iMac as a display with Target Display Mode - Apple Support

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2017 iMac 27 connecting to external displays

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