2017 iMac 27 connecting to external displays

I'm trying to set up a new 2017 iMac for a friend, and I'm having trouble connecting an external display to it. I first tried connecting an LG Ultra Fine 5K display using the supplied cable. It worked for a few minutes, and then it started flickering until it just blacked out. I tried a different cable (Belkin Thunderbolt 3) with no luck.


I also connected it to a ViewSonic 4K monitor through the Display Port using a Display Port to Thunderbolt 3 adapter. That monitor wouldn't even come on.


The weird part is that he was using both monitors with his 2016 MacBook Pro (has since sold), and they worked fine.


I have tried restarting as well as just shutting the iMac off before plugging the monitor in, even though I know I shouldn't have to. To be clear, I have only plugged in each monitor separately and never both at the same time.


I am at a loss. It appears to be an issue with the iMac itself, but I thought I'd post here in case this has happened to someone else and there's a fix, or I'm doing something wrong. Thanks in advance for your help.


The specs for the iMac - 4.2 GHz Core i7, 64GB RAM, Radeon Pro 580

Posted on Jun 24, 2017 3:44 PM

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Posted on Sep 11, 2017 8:18 AM

Hey guys - I have a Dell 27" monitor that worked for my 2013 iMac, but wouldn't work for the 27" I got last week. I bought a different cable than mentioned. It's an Amazon Cable Matters that is HDMI-Thunderbolt3/USB C. No matter what I tried nothing.


I called Apple Support and what they recommended WORKED. Here is what we did for my situation.


1. Power down your Mac.

2. Wait for it to completely power down, then unplug it for 30 seconds.

3. Plug it back in.

4. As you turn on the computer, hold down CMD-Option-P-R (yes, the keyboard letters P and R; 4 keys at same time).


The computer may make a sound, and if so, wait for 2 tones then release.


Oila! I'm up and running with my external monitor!


Jeff

60 replies

Jul 12, 2017 11:36 AM in response to RHPODOLSKY

Both my Apple Cinema Display 23inch are now working with my Mid 2017 iMac 27! I used two StarTech USB-C (24pin) male input to DVI-D (29pin) female output and VOILA - both monitors are working and playing nicely with the 5K, 27 inch. I really didn't expect this to work! But it did. Not sure if this will work with Cinema Displays of larger sizes. Thanks to all the good advice here. Don't give up!

Jul 18, 2017 11:27 PM in response to snp.ltd

No screen-sharing. That is a live OS 9 running on the new iMac. I use an emulator called Sheepshaver to achieve that. I have some rather old but important (to me) OS9 software I need to periodically run. For Windows 10 I use Paralells emulator.


Also, I am trying to throw everything I can at this new iMac while I decide if I'm going to keep it or not. So far it looks great !! It's half the price and 6 months (st least), prior to the release of the iMac Pro.

Jul 20, 2017 9:54 AM in response to RHPODOLSKY

I still have a PowerMac G5 (2005) around with a partition to start up in Tiger so that I can use OS9 Classic for rare occasions. This was the last of the PowerMacs. Still works. Put in an SSD drive and 2GB drive last year. I should be receiving the USB-C to DVI adapters by Monday. Amazon's 2-day shipping turned into almost a week for some odd reason.

Jul 21, 2017 4:52 PM in response to snp.ltd

That's great! I am so enjoying the 5k 27 flanked by two ACD 23inchers. Honestly tho, they look a little long in the tooth after 10+ years! But for email screens, Activity Monitor and such, it's fine.


I have a bit of a thing about keeping old hardware and software in service till it literally gives up their ghost. Apple gear really lasts I can attest to that. I love to fire up one of those 17in Powerbooks - that was a hardware high point for sure!!

Aug 13, 2017 3:10 AM in response to ownry

Thanks for this, I have used this cable to connect my 2017 iMac to my 2009 iMac. I bought the stupid USB-C to Thunderbolt 2 adapter and tried using the Thunderbolt 2 to Thunderbolt 2 cable to connect the two, but nothing! What a waste of a WAY over priced adapter!

Aug 15, 2017 8:56 AM in response to snp.ltd

Just wanted to chime in and say the StarTech USB C to DVI Adapter (CDP2DVIW) didn’t work with my 27” iMac (2017) and Dell 23" S2340M.


Previously I was using the Dell with a 27” Mid-2010 iMac and a StarTech Mini DisplayPort to DVI Adapter (MDP2DVIW). No issues there.


I’ve reseated the cables and adapter, powered the monitor off and on and restarted my Mac (including a safe boot) but it will not see the monitor.


I then picked up an Apple Thunderbolt 3 (USB-C) to Thunderbolt 2 adapter to use with the DisplayPort to DVI Adapter. Again … nothing. At least I can return it ($59 CDN. Ugh.)


I’m going to try a few other cables that others have reported having success with. This really seems to be a hit or miss thing, and it shouldn’t be.

Aug 16, 2017 4:37 AM in response to Malcolm J. Rayfield

I suspect the Apple store staff are not fully up to speed on all the adapters and this particular issue with the 2017 iMacs. They recommended the TB2 to TB3 adapter.


I did contact StarTech and they were unable to diagnose.


The USB-C to HDMI adapters get mixed reviews on Amazon, with a few people saying it didn't work with their 2017 iMacs. I'll keep this bookmarked, however. I have two more cables arriving tonight. It's a crap shoot, and I'm hoping one of them will work. If not, I'll be contacting Apple support. From what I understand, they do not read the forums. Perhaps if enough of us complain, they'll address the issue.

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2017 iMac 27 connecting to external displays

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