EtreCheck version: 3.4 (420)
Report generated 2017-06-29 12:40:59
Download EtreCheck from https://etrecheck.com
Runtime: 6:56
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Click the [Clean up] link to delete unused files.
Problem: Apps are crashing
Hardware Information:ⓘ
iMac (21.5-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,1
1 2.7 GHz Intel Core i5 (i5-3330S) CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
iCloud Quota: 4.88 GB available
Video Information:ⓘ
NVIDIA GeForce GT 640M - VRAM: 512 MB
iMac 1920 x 1080
Disk Information:ⓘ
APPLE HDD HTS541010A9E662 disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (731.96 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
USB Information:ⓘ
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB20Bus
hub_device
hub_device
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB30Bus
Logitech USB Receiver
MediaTek Inc MT1806
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
System Software:ⓘ
macOS Sierra 10.12.5 (16F73) - Time since boot: less than an hour
Gatekeeper:ⓘ
Mac App Store and identified developers
Possible adware:ⓘ
Unknown file: ~/Library/LaunchAgents/mg.update.plist
~/Library/Application Support/mg/MG.app/Contents/MacOS/MG
One possible adware file found. [Remove/Report]
Clean up:ⓘ
/Library/LaunchAgents/com.cisco.anyconnect.gui.plist
open --wait-apps /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app
Executable not found!
~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist
~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate
Executable not found!
2 orphan files found. [Clean up]
Kernel Extensions:ⓘ
/System/Library/Extensions
[not loaded] com.cisco.kext.acsock (1.1.0 - SDK 10.6) [Lookup]
[loaded] com.corel.painter.PainterAudioDriver (1.0 - SDK 10.9) [Lookup]
Startup Items:ⓘ
ciscod: Path: /System/Library/StartupItems/ciscod
Startup items no longer function in OS X Yosemite or later
System Launch Agents:ⓘ
[not loaded] 6 Apple tasks
[loaded] 177 Apple tasks
[running] 99 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 40 Apple tasks
[loaded] 179 Apple tasks
[running] 99 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2013-06-25) [Lookup]
[loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 0 - installed 2012-12-11) [Lookup] - --wait-apps: Executable not found!
[loaded] com.coupons.coupond.plist (? f6a15e5e c3c75c5 - installed 2014-10-16) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 4db524bb be93c7fb - installed 2017-05-07) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2013-06-25) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a0305b84 - installed 2017-06-14) [Lookup]
[running] com.backblaze.bzserv.plist (Backblaze - installed 2017-04-15) [Lookup]
[running] com.cisco.anyconnect.vpnagentd.plist (? 6ff0b51f 6b30575b - installed 2012-12-11) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-04-18) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-03-30) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]
User Launch Agents:ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2013-07-19) [Lookup]
[loaded] com.adobe.ARM.[...].plist (? 560d19c8 9a4ba8ca - installed 2017-05-02) [Lookup]
[loaded] com.adobe.ARM.[...].plist (? 5c76f5f6 1c9bb8a9 - installed 2015-10-21) [Lookup]
[running] com.backblaze.bzbmenu.plist (Backblaze - installed 2017-06-29) [Lookup]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? b9b97797 0 - installed 2014-03-14) [Lookup] - ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate: Executable not found!
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-06-27) [Lookup]
[loaded] mg.update.plist (? 3de32f2d 87ab844d - installed 2016-02-03) [Lookup]
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-05-18)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application
(/Applications/Dropbox.app)
AdobeResourceSynchronizer Application
(/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Canon IJ Network Scanner Selector2 Application - Hidden
(/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)
Internet Plug-ins:ⓘ
JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-05-07) Check version
NP_2020Player_WEB: 5.0.94.0 (installed 2011-10-26) [Lookup]
AdobePDFViewerNPAPI: 11.0.20 (installed 2017-05-02) [Lookup]
FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-16) [Lookup]
Silverlight: 5.1.30317.0 (installed 2014-05-30) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-06-04)
Flash Player: 26.0.0.131 (installed 2017-06-16) [Lookup]
NP_2020Player_IKEA: 5.0.94.1 (installed 2012-09-28) [Lookup]
AdobePDFViewer: 11.0.20 (installed 2017-05-02) [Lookup]
CouponPrinter-FireFox_v2: 5.0.5 (installed 2014-10-16) [Lookup]
SharePointBrowserPlugin: 14.7.1 (installed 2017-01-05) [Lookup]
MeetingJoinPlugin: Unknown (installed 2016-10-18) [Lookup]
User internet Plug-ins:ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]
ZoomUsPlugIn: 3.6.17818.1230 (installed 2017-01-10) [Lookup]
3rd Party Preference Panes:ⓘ
Backblaze Backup (installed 2017-04-15) [Lookup]
Flash Player (installed 2017-06-14) [Lookup]
Java (installed 2017-05-07) [Lookup]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
6% kextd
3% WindowServer
2% kernel_task
2% Mail
0% fontd
Top Processes by Memory:ⓘ
859 MB kernel_task
248 MB Safari
239 MB com.apple.WebKit.WebContent
217 MB Dropbox
213 MB mds_stores
Top Processes by Network Use:ⓘ
Input Output Process name
466 KB 37 KB Mail
146 KB 268 KB Dropbox
93 KB 51 KB mDNSResponder
84 KB 4 KB CalendarAgent
6 KB 39 KB assistantd
Top Processes by Energy Use:ⓘ
29.82 Mail
10.10 WindowServer
7.18 kextd
1.60 com.apple.WebKit.WebContent
Virtual Memory Information:ⓘ
3.36 GB Available RAM
50 MB Free RAM
4.64 GB Used RAM
3.32 GB Cached files
0 B Swap Used
Software installs:ⓘ
Canon ScanGear: (installed 2017-06-07)
Super Denoising: 1.2.5 (installed 2017-06-09)
Adobe Flash Player: (installed 2017-06-14)
Canon ScanGear: (installed 2017-06-15)
Adobe Flash Player: (installed 2017-06-16)
Install information may not be complete.
Diagnostics Information:ⓘ
2017-06-29 11:53:21 Safari.app Crash [Open]
Cause: Crashing on exception: *** -[NSProxy doesNotRecognizeSelector:saveGraphicsState] called!
2017-06-28 15:43:50 com.apple.WebKit.Plugin.64 High CPU use [Open] [Details]
2017-06-26 21:59:23 Preview.app Crash [Open]
Cause: Crashing on exception: *** -[NSProxy doesNotRecognizeSelector:saveGraphicsState] called!
