Ask what colour bezel in stores please!I

Shows the white bezel with the silver, gold and rose gold on Apple's website here.

https://www.apple.com/shop/buy-ipad/ipad-pro

Select the color options and the image will show you the white bezel iPad Pros with silver, gold or rose gold color choices.

The black screen bezel is only available with the space gray color option.

Again, sorry.

I believe any of the gold, sliver and rose gold backed iPads ONLY come with the white screen bezel.

Apple has paired all their brighter color backed iDevices with white screen bezels.

Only the space gray backed iPad models only come with the black screen bezel.

So, if you want the black screen bezel, your only option is a space gray backed iPad.

With other black bezel iDevices, it's either the space gray or jet black back colors.

Sorry, that's the way it is.

Good Luck!

It is very simple to find out that a black bezel only comes with the space gray model and all the other case colors come only with a white bezel. Basic due diligence. The mistake is entirely on you because you said you wanted a rose gold model and should have known that meant a white bezel, as clearly shown on the box of the silver, gold and rose gold models.

The website page I linked to clearly shows the color combinations when you pick an iPad color.

When you select silver, gold or rose gold, the front is clearly shown with a white bezel.

If you pick the space gray model, it too, is clearly shown with the black bezel.

Since Apple introduced colored back iDevices, the bright colored iDevices all have had white front bezel.

Only space gray and black backed model iDevices come with a black front bezel.

So, some due diligence, on your part, was needed before you initially purchased.

There was an earlier time when Apple DID offer iPads and other iDevices with just a siiver (aluminum) back and front black bezel, but this changed with the introduction of more color choice in the 1st generation iPad Air models.

So, now you know.

Space gray and black backed iDevices have a black bezel.

All bright colored backed iDevices have a whitle bezel.

Personally, for me, I like the white bezel better on iPads as it looks more picture frame like.

I like my 6th gen iPod Touch in space gray back and black front bezel, though.

spmm wrote:

Look at the 'Finish" - 10.5 model, four colour options, no mention of black bezel only available with space grey. No mention of bezel at all in fact.

Correct. In fact iPhone and iPad color options have always and only ever refered to the choice of case color. The bezel has always been whatever bezel goes with each case color. So when you told the store employee which one you wanted, I imagine they quite naturally went by the case color, since bezel color has never been a distinguishing feature when selecting or ordering an iPad, iPhone or iPod Touch.

I can understand you being annoyed by the confusion of your partucular shopping experience. But bezel color has never been an ordering or selection option, never. iOS devices have only ever been distinguished by their case color (presumably simply because Apple offers choices in case color, but has never offered choices in bezel color for any given case color).

No, there is a constraint on the bezel color based on the case color. I am just saying that in the history of the iPhone, iPad and iPhone, nobody has ever been able to order or request a device based on bezel color. Apple has never made that distinction in any of their product descriptions or order options. It has always been the case that one picks a device based on case color, and you get whatever single bezel color is used with that case color.

You cannot get a space gray case with a white bezel - not an option. Nor can you get a rose gold with a black bezel. Your choice is case color - the bezel is whatever it is for that case color. Case color dictates the bezel color.

Your car analogy is flawed since any case color or bezel color has exactly the same internal hardware, capability and functionality. A more apt analogy might be (?) clothing. You purchase a jacket by the fabric color, not the lining. The lining is whatever is available with that jacket color.

And if ordering online, you don't get to even select the bezel color - that is not an option when ordering. Only the case color is an option when ordering.

I mention the color black, in general, as iPhones come in jet black back case now, with a black front bezel, of course.

Your analogies and reasonings are flawed.

As Michael Black has re-iterated, Apple has never made bezel color choice an option. Ever.

Apple has always paired their bright colored iDevice cases with front white colored bezels.

Darker color back cases (space gray, black, jet black) with black front bezels.

Apple has not offered a choice of front bezel color, at all.

It is what it is.

Apple doesn't offer Rose Gold or Jet Black back case colors in their standard 9.7 iPad, 12.9 iPad Pro or iPod Touch models, either.

IPod Touches, also, come in blue, pink and optinal product red color back cases with white bezels.

No iPads come in blue, pink or red back cases.

So, again, you have to execise some due diligence on what case colors and bezel colors are available to each iDevice model lineups.

This is not a cut and dry commonsense thing.

Apple has paired certain colors to certain mobile device lineups and those colors are paired to either a black or white front bezel.

So, some research by the buyer is needed before purchase.

It's that simple.

The same one that sells iPads.

Why don't you return it and buy the one you want.