how to shut down a frozen MacBook pro 2016

How do I shut down or restart a frozen MacBook Pro TouchBar/ID 2016?

MacBook Pro TouchBar and Touch ID, macOS Sierra (10.12.5)

Posted on Jul 3, 2017 4:03 AM

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11 replies

Jul 3, 2017 5:13 AM in response to seventy one

Well, well, well, I purchased this MacBook Pro last December and only discovered just now the extreme right end of the TouchBar, where you activate the bar with your fingerprint, is ALSO apparently a standard physical power button. The keyboard was totally dark and otherwise unresponsive to any action I performed on it. I'd never needed to use that button until now. I looked up the brief instruction pamphlet and so it is described. Thanks for your help.

Oct 15, 2017 7:42 PM in response to RGNeter

The bigger question is why does it freeze in the first place, even though I'm running only a few apps? Suddenly the cursor will move, but the computer will not respond to clicks or keystrokes--so no way to properly shut down or restart from the Apple menu. Not even command-option-escape: it'll just bring up a list of open apps but no response to clicking the Force Quit button or the return key. Sometimes the open window in Safari will move to the right slightly too. It's a brand-new machine, barely a month old. I figure before I haul it down to the Genius Bar or spend forever with AppleCare on the phone I'd try to get an answer here.

Nov 2, 2017 12:42 PM in response to RGNeter

2017 MacBook Pro bought a week ago FROZE while using touch bar in iCal .... this the first time a Mac whatsoever freezes on me .... seems like they are not as reliable as they used to be when Steve was in command. Lot of disappointments in Apple in the past couple of years or so.


problem was solved holding down Touch ID button and restarting that thing.


mehh.

Dec 31, 2017 1:33 AM in response to seventy one

My MacBook Pro with touchbar froze during the iOS update on High Sierra, I had a frozen screen just after entering the WiFi password, the screen only showed the apple symbol and a pop up box saying the MacBook would not work with the update, showing two options: turn off or try again. After a try again attempts getting to the point I gave up and pressed turn off. Pressing the touch at button did not work, but leaving the battery to die overnight did help the update to start all over again and it worked.

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how to shut down a frozen MacBook pro 2016

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