iPad Pro 10.5 screen randomly freezes - anyone else have this?

Brand new (obviously) iPad Pro 10.5. It happens, very intermittently but it happens. It's like the touch screen is dead. Double-clicking the home button brings up the task list. You can then move to a different app. But then the screen is still dead. Turning the screen off and on will reset things, so that the screen becomes live again. Frustrating and not something I've ever seen before. This is my fourth iPad. Maybe it's defective? Just wondering is it just me or do other people see this too.

iPad Air 2 WiFi, Cellular, iOS 10.2

Posted on Jul 5, 2017 5:18 PM

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Posted on May 8, 2018 6:08 AM

Mine got a lot better with 11.3 but then restarted with the issue a few days later. Took it to Apple store and they replaced it. Tech said it’s most likely a logic board issue. While reduce motion, and disabling promotion helps this gimps your iPad un necessarily. Just get it replaced. Seems like a known issue they’re just not making public.

286 replies

Jul 9, 2017 4:00 PM in response to malum363

I don't have cellular, but mine has frozen twice since I reset all settings as advised by Apple Care. I think I'll back it up tomorrow, go back to factory settings and see what happens. If that doesn't correct the issue, time to visit the "Genius Bar" or whatever they call it these days, and tell them to fix the problem

Jul 11, 2017 10:59 AM in response to malum363

I'm also having the same problem--freezes periodically for about 30 seconds then its OK. I can hit the home button but nothing else is responsive. It's happened in different apps randomly. This is my third iPad and I never had the issue with the previous two devices. I also have the 512/wifi only. With this many reports there is obviously an issue--hopefully Apple will get it corrected quickly!

Jul 11, 2017 12:46 PM in response to Gulliver

As I noted earlier, I was going to backup the iPad and go back to factory settings. I did this yesterday (time consuming) but I haven't had a freeze up since then. I'm going to keep a close watch on my iPad. If it freezes again, only once, I'm going to print out this thread and go to my local Apple store, 10 minutes away, and find out what's going on with the new iPad Pro, 10.5. For the cost of this thing, we should not have to put up with this.

Jul 17, 2017 5:28 AM in response to brenden dv

I have had this same issue with new Ipad pro 10.5. Took to Apple store July 15 and they replaced it. I had it one month. Now this morning, July 17, same thing happened with replaced new Ipad. Have to turn off and on and then

it resets. Freezes within apps and on main screen. Very intermittent and unpredictable. Store person did not suggest major reset, but hpone chat person did. I chose to go to store instead of doing reset myself.

Jul 17, 2017 6:00 AM in response to tscheel

Did you find that you could still bring up the task list, even in the screen-frozen state?


Just to update my experiences -- since starting this thread, the freezing has not happened to me. Knock on wood. I'm thinking that it's just some weird symptom of some data driven transient condition which for some reason goes away over time. I could be delusional though.


It reminds me of a weird syndrome I had where my wifi was being turned off, randomly. Not disconnected. Turned off. It happened a bunch of times. Then it just went away. This was right after upgrading iOS last year some time, on an air 2.

Jul 17, 2017 6:28 AM in response to malum363

Not sure I tried to bring up the task list. Do you mean by double clicking the home button? Not sure I tried that ever. The reason I think it is weird is that it froze today on a brand new Ipad that I was given two days ago. Today is the first time it has happened and its usually only been once a day on previous Ipad. No clear pattern as to when or why it happens. Not specific to any app, and when app wont respond, neither will home screen tap in icons.

Jul 17, 2017 6:42 AM in response to tscheel

I did the factory reset and it seemed to correct the problem, at least for a few days. We've had company so I haven't been able to break free to go to the Apple store. Based on your experience, that may be a waste of time.


If someone at Apple is monitoring this thread, how about getting your stuff together and fix this problem.

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iPad Pro 10.5 screen randomly freezes - anyone else have this?

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