iPad Pro 10.5 screen randomly freezes - anyone else have this?

Brand new (obviously) iPad Pro 10.5. It happens, very intermittently but it happens. It's like the touch screen is dead. Double-clicking the home button brings up the task list. You can then move to a different app. But then the screen is still dead. Turning the screen off and on will reset things, so that the screen becomes live again. Frustrating and not something I've ever seen before. This is my fourth iPad. Maybe it's defective? Just wondering is it just me or do other people see this too.

iPad Air 2 WiFi, Cellular, iOS 10.2

Posted on Jul 5, 2017 5:18 PM

Top-ranking reply

Chilupian

Level 1

4 points

Posted on May 8, 2018 6:08 AM

Mine got a lot better with 11.3 but then restarted with the issue a few days later. Took it to Apple store and they replaced it. Tech said it’s most likely a logic board issue. While reduce motion, and disabling promotion helps this gimps your iPad un necessarily. Just get it replaced. Seems like a known issue they’re just not making public.

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286 replies

LWD2520

Level 1

9 points

Oct 30, 2018 4:53 AM in response to malum363

I had this same problem and turned on Reduce Motion option. Hasn’t frozen since.

Go to Settings, Accessibility and Turn on Reduce Motion

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iPad Pro 10.5 screen randomly freezes - anyone else have this?