i need help purchasing a 2 person Realm for minecraft. Each time I try to make the purchase, I get the following message: "Sorry, we were unable to complete your purchase. Maybe check your internet connection?"
My internet connection is fine. Has anyone else had this issue in Pocket Edition?
iPad Mini Wi-Fi, iOS 10.3.2
Hi Deacon4602. I see that's an in-app purchase.
I believe these "no connection to internet" messages just mean that the operation failed for some reason. Loss of internet is just assumed to be the most likely cause.
You may not be able to access the iTunes store server that handles these charges.
Is the payment info for your Apple ID in good order; valid credit card, etc.?
Does it ask for your Apple ID password when you make the purchase?
Hi Deacon4602. I see that's an in-app purchase.
I believe these "no connection to internet" messages just mean that the operation failed for some reason. Loss of internet is just assumed to be the most likely cause.
You may not be able to access the iTunes store server that handles these charges.
Is the payment info for your Apple ID in good order; valid credit card, etc.?
Does it ask for your Apple ID password when you make the purchase?
I don't think not asking for the password is a problem. I do think the app is failing to contact the iTunes store. Do you have the latest version of the app? It looks like there have been several updates recently.
App Store.
Maybe there isn't a version for iPad if you can't find it.
Try signing out of the App Store, then signing back in.
Hi,
tried this, but still no luck. I reached out to Mojang and they made no mention of a possible version issue. They recommended I try Apple app support.
Hi Diana,
Thanks for your respons. My payment method is fine - however, I was not asked for a password for the purchase. Do you think this might be the issue?
Hi,
yes, all my minecraft and iOS updates are current.
How do I purchase Minecraft Realm for iPad?
