i am trying to create a new apple ID. Everytime i enter the verification code it fails and say, "email code verification faile." what can i do?

Yes gail from maine, i did read the thread. The post just above my previous post is completely unrelated with my situation.

I do receive the "Email code verification failed" but i am using a fresh, never used before, AppleID.

Thank you for the Feedback link though.

I got the box to enter the verification code. Received the email too. But always got the failure message. Restarted the process with a different email address and worked the first time. Not sure what the issue was.

Same thing here

1) happens on MacBook Air and iPad pro trying to create new itunes account via itunes app

2) email is received and the text box shows up to enter it in the app

3) after entering the number the error message popped up “email code verification failed “

It’s only a five digit code I know I’m doing it right and I’ve tried ”resend email” as well as starting all over multiple times with the same result.

Hey, Asvmeadowvista.

After reviewing your post, it appears that you're having difficulty creating an Apple ID. You get a message stating "email code verification failed". I'm happy to help.

If you didn't receive your verification or reset email -- Apple will send an email to the account listed in order to verify it's a working account.

Enjoy your day!

It's a very strange message. The only thread I could find for that specific message provided a link, but that was for when you didn't receive an email.

However, it also had the Apple Support link at the bottom, and I think that is where you want to go at this point: Contact Apple for help with Apple ID account security - Apple Support

(that is the link that was provided in the article: If you didn't receive your verification or reset email - Apple Support)

Best of luck,

GB

Did you read the thread? The post just above yours has provided the reason that this message appears. If you are getting a different message, then you need to start a new thread.

BTW - this is a user to user technical support forum. Apple is not here. You can send your request to Apple here: Apple - Feedback. They don't respond to feedback, but they do read all of it.

GB

dmytrofromodessa wrote:

So, it wasn't the Apple ID that was signed into Messages, it was just an email that you added to the Send/Receive list?

Exactly so. It was the additional e-mail, I added to the send/receive list in iMessages .

When I used a 'fresh' email address, the verification was done in one attempt.

good luck

Well, thanks for following up with that info. It is very helpful to know about certain conditions that can cause this issue. May not know how to fix it, but I think it helps to be able to at least know what is causing it 🙂.

Thanks for following up and posting back!

If you want to be able to use that email address for an Apple ID, you might want to contact Apple to see if they have any solutions for this conundrum: ACCOUNT SECURITY SUPPORT

Thanks again!

GB

Hi,

It's not about not receiving the email. I receive the email, I copy the code (the numbers) to be used for verification and paste it in the Verification code form from iTunes and I always get "email verification code failed". And resending the code has no effect.

So, any other thoughts/solutions?

Thanks in advance,

C.

same problem. I am a very experienced user. I enter all my info. do the captcha and click next. I then get an email. I enter the code into the little boxes and first time it says unknown error occurred. when I try to enter again it send me back to the enter your name screen. I tried on multiple devices multiple times. I used regular protocol like restart computer, clear cache, etc. keep getting this same error.

Same for me - trying to set up a new AppleID for my son and it simply doesn't work when I type in the 5 digit code.

I have made sure that no logged-in user on the PC is already logged in to iCloud or iTunes, etc., so can't understand what it causing the problem.

I eventually sorted this! The email address I was trying to use for the new AppleID was one that my son had been using on my AppleID for his own phone. It turns out that you can use a different email address for iMessages and Facetime, and these are set in the settings for each app. It seems that if the email address is already being used that the new AppleID registration process fails.

Same problem - tried to create new Apple ID using both iTunes on a Mac, and via iPhone.

Received the verification code alright, but got the Email verification failed message in both cases.

The solution was to use the different e-mail.

Possibly it has something to do with the fact that first email was used for iMessage.

dmytrofromodessa wrote:

Possibly it has something to do with the fact that first email was used for iMessage.

Sorry, not sure what that means? Are you indicating that the email you were trying to use was set up as an additional email on Messages? If so, that is an interesting thing to know, and I think that may have been what zippyneil was describing as well.

So, it wasn't the Apple ID that was signed into Messages, it was just an email that you added to the Send/Receive list?

Cheers,

GB

So, it wasn't the Apple ID that was signed into Messages, it was just an email that you added to the Send/Receive list?

Exactly so. It was the additional e-mail, I added to the send/receive list in iMessages .

When I used a 'fresh' email address, the verification was done in one attempt.

good luck

I had the same problem trying to create a new apple id on my phone. However, when I used iTunes on my PC it had worked when I put the code in. I had also used a different email, but I don't think that was a factor. Maybe try using iTunes on your computer? Hope this helps :-)