Volume triggered Muffled Speakers - 2016 MBP 15” Fault (w/ Video Demonstration)

Hello all,

I’m having an unusual problem with my Late 2016 Macbook Pro 15” with Touchbar (model shipping 17th December 2016).

Whenever playing audio that reaches a certain volume the internal speakers would become muffled. When lowering the volume the sound continues to be muffled. The only way to get clear sound is to either:

  • Restart my Macbook
  • Plug in headphones and pull them out again
  • Type ‘midi’ into spotlight to enter ‘Audio MIDI Setup’ and change the audio frequency (Hz) of the Internal Speakers output.
  • Killing the ‘coreaudiod’ process within terminal or activity monitor and restarting it.

Increasing the volume again will result in the audio becoming muffled again.

In this video I demonstrate the problem in detail.

I find this problem unusual as I’ve searched extensively for a resolution and cannot find anyone else with the same problem. I realise there was a problem around launch with bootcamp audio drivers breaking the speakers. However I had never used bootcamp and this problem started in the past week.

Here are the things I’ve tried

  • I’ve reset the NVRAM/PRAM (on multiple occasions) [Via. boot keypresses & terminal]
  • I’ve reset SMC (on multiple occasions, however as there is no confirmation I’m unsure if it really processed)
  • I’ve formatted & reinstalled OSX Sierra (version 10.12.5)
  • I’ve formatted & Internet Recovered OSX Sierra (version 10.12.5)
  • I’ve downloaded an older version of OSX Sierra (version 10.12.2) and installed it.

Yet, the problem remains.

I decided to install Windows 10 via. Bootcamp and the problem no longer occurred. However after some use it started occurring. I believe it is harder to trigger the muffled sound as Windows 10’s maximum volume on the MBP 2016 is lower.

Apple Diagnostics report reference code ADP000 ‘No issues found’.

I’m tech savvy, however am stumped at what is causing this.

Hopefully some of you have some ideas?

At first I thought it was a software issue however after trying everything outlined above I no longer think this is the case. Do you think I should take my mac in for warranty? This is a last resort as I’d hate to be without my mac for a week.

See the full demonstration on YouTube here!

Keywords to help others search for this problem.

Poor Quality Sound, Low Quality Audio, Sounding Distant, Sounding Hollow, Sounding Underwater, Low Pitched, Distorted, Deep

MacBook Pro (15-inch, Late 2016), macOS Sierra (10.12.5)

Posted on Jul 16, 2017 5:09 AM

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Question marked as Top-ranking reply

Posted on Oct 9, 2019 6:39 PM

2017 15" macbook pro with touch bar. Started experiencing this issue about 6 months ago (I have two posts in this thread already about it).

I finally took the laptop into the Apple store for repair, and they replaced the top case assembly, as others have reported, plus the logic board itself. By my understanding, this means they replaced everything on the computer except for the chassis and the display. If I hadn't purchased the extended AppleCare when I bought the laptop, it would not be worth the expense to repair.

134 replies

Sep 16, 2019 1:43 AM in response to lello90

Guys, just to reply this issue. Unfortunately this issue is only fixed by replacing the entire MacBook Pro body (the case itself, not its inner electronic components). It appears that Apple does not consider this is issue as an issue that is supposed to make this replacement for free with the Mac having its warranty expired, but what happened to me is that I sent my Mac to check this issue, but the guys from the official Apple store told me that my battery was kind of stewed, and this was enough for Apple to replace my case for free which fixed the problem.

Mar 6, 2018 12:34 PM in response to matt_90

I have this issue too.


Except my left speaker is permanently muffled. The trick with "Audio MIDI Setup" temporarily fixes only the right speaker.


I've called Apple Support. I have tried all the software tricks to fix it. I even tried to boot a fresh OS from USB (the original OS shipped with my model of MBP). We figured out this is most likely a hardware problem.


I have 13 months old MBP (the warranty just expired). I need to take it to service 😟


MacBook Pro (15-inch, 2016)

OS 10.13.3 (17D102)

Jan 17, 2019 6:06 AM in response to sidd59

Here's an update about some of the issues I've faced.


So I contacted Apple support about getting this thing repaired and I was instructed to take it into a store. I took it to my "local" (hr away) Apple store and all I was told was that because the entire $800 top case was replaced a year ago, I was told to contact AppleCare and wasn't even given an option to repair in store. Called AppleCare and they basically told me they can't warranty the new part. I guess as apologies for going an hour away for literally nothing, I was told the left speaker repair would be covered.


When I got my machine back, I discovered they had basically replaced every single part on it (for free) and given me a brand new 2016 MBP. This is now my 3rd 2016 MBP so we'll see if this one has issues too. If it does, I guess I'll be selling it and buying a windows computer to run Linux on...

Mar 4, 2018 11:09 AM in response to Rob_Sims

I am having these same issues. So frustrated. This is the first of many Mac devices that I have wanted to throw in the garbage. Due to the lack of communication or attention from Apple... and that it is not covered under a recall as of yet, I am considering starting a Class Action suit. This is ridiculous. I purchased this machine for work. Part of my work is audio editing. As you could probably understand this problem is costing me quite a bit of frustration and hardship. PLEASE FIX THIS OR AT LEAST REPLY WITH A SOLUTION APPLE.

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Volume triggered Muffled Speakers - 2016 MBP 15” Fault (w/ Video Demonstration)

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