Volume triggered Muffled Speakers - 2016 MBP 15” Fault (w/ Video Demonstration)

Hello all,

I’m having an unusual problem with my Late 2016 Macbook Pro 15” with Touchbar (model shipping 17th December 2016).

Whenever playing audio that reaches a certain volume the internal speakers would become muffled. When lowering the volume the sound continues to be muffled. The only way to get clear sound is to either:

  • Restart my Macbook
  • Plug in headphones and pull them out again
  • Type ‘midi’ into spotlight to enter ‘Audio MIDI Setup’ and change the audio frequency (Hz) of the Internal Speakers output.
  • Killing the ‘coreaudiod’ process within terminal or activity monitor and restarting it.

Increasing the volume again will result in the audio becoming muffled again.

In this video I demonstrate the problem in detail.

I find this problem unusual as I’ve searched extensively for a resolution and cannot find anyone else with the same problem. I realise there was a problem around launch with bootcamp audio drivers breaking the speakers. However I had never used bootcamp and this problem started in the past week.

Here are the things I’ve tried

  • I’ve reset the NVRAM/PRAM (on multiple occasions) [Via. boot keypresses & terminal]
  • I’ve reset SMC (on multiple occasions, however as there is no confirmation I’m unsure if it really processed)
  • I’ve formatted & reinstalled OSX Sierra (version 10.12.5)
  • I’ve formatted & Internet Recovered OSX Sierra (version 10.12.5)
  • I’ve downloaded an older version of OSX Sierra (version 10.12.2) and installed it.

Yet, the problem remains.

I decided to install Windows 10 via. Bootcamp and the problem no longer occurred. However after some use it started occurring. I believe it is harder to trigger the muffled sound as Windows 10’s maximum volume on the MBP 2016 is lower.

Apple Diagnostics report reference code ADP000 ‘No issues found’.

I’m tech savvy, however am stumped at what is causing this.

Hopefully some of you have some ideas?

At first I thought it was a software issue however after trying everything outlined above I no longer think this is the case. Do you think I should take my mac in for warranty? This is a last resort as I’d hate to be without my mac for a week.

See the full demonstration on YouTube here!

Keywords to help others search for this problem.

Poor Quality Sound, Low Quality Audio, Sounding Distant, Sounding Hollow, Sounding Underwater, Low Pitched, Distorted, Deep

MacBook Pro (15-inch, Late 2016), macOS Sierra (10.12.5)

Posted on Jul 16, 2017 5:09 AM

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Question marked as Top-ranking reply

Posted on Oct 9, 2019 6:39 PM

2017 15" macbook pro with touch bar. Started experiencing this issue about 6 months ago (I have two posts in this thread already about it).

I finally took the laptop into the Apple store for repair, and they replaced the top case assembly, as others have reported, plus the logic board itself. By my understanding, this means they replaced everything on the computer except for the chassis and the display. If I hadn't purchased the extended AppleCare when I bought the laptop, it would not be worth the expense to repair.

134 replies

Jul 31, 2019 1:36 PM in response to matt_90


Hello everyone from Russia! A year ago, I bought a macbook pro 15 with a touchbar. And today, as with many people, a small crackling sound was heard in the left column when the power was connected. Then everything is like everyone else. Some software solutions partially solve the problem, but in general, everything becomes backwards. But I want to say that here in Russia where there is no democracy and freedom of speech, we will not be able to influence APPLE. Therefore, I ask you my American colleagues to get them to make a return program! I work with video and when I come to clients I have to show video with sound, do I have to carry speakers with me? How do you imagine this Tim?

Sep 13, 2019 7:26 PM in response to matt_90

I am also having this problem with the Macbook Pro 2017 15". I tried changing the midi format hz but it's only a temporary fix. I am amazed how many people out here are having this problem. It this falling on deaf ears? I don't know how I can keep justifying spending this kind of money on these machines and having problems that aren't addressed. Apple, what can we do about this?

Oct 19, 2019 9:13 AM in response to matt_90

Same problem for me. I have a 15" Late 2016 MBP w/ Touch Bar, running macOS Catalina 10.15 (Up to date as of the writing of the post–I just installed the Oct. 15th supplemental update).


Often times, when I am watching a video on YouTube, the audio coming from the internal speakers will just randomly get "muffled", and stay that way for a period of time. I am not sure what causes it to happen or when/why it stops... and it doesn't seem to happen when I am streaming on a site like Netflix or Xfinity Stream though...? Very strange. I really need this fixed as the issue tends to flare up when I am at work. I need to play a videos at a decent-enough volume for everyone in our small office or in a small conference room to hear on a fairly regular basis and it's quite frustrating when the audio goes haywire halfway through–and stays that way.


Plus:


I am also having the issue that many others on this thread have referenced regarding the keys on the keyboard getting somewhat stuck or blocked... some keys, seemingly at random, will cease to have the amount of travel they are supposed to. With this keyboard, it's not like I can just easily use a pressurized air canister to push out any debris or dust that might be causing the issue like I used to on my 15" Early 2011 MBP. Dust or debris are likely the culprit because the problem is never permanent.


Additionally, I get an issue where keys tend to double tap even though I only hit them once (For example: every time I hit a given key, say the "b" key, I end up with "bb"). This issue tends to last on average for about a week.


Both of these keyboard issues are extremely frustrating... imagine typing in a password and not knowing if a keystroke is A. registering or not, or B. if one is doubling up on its own.

Nov 24, 2017 6:33 PM in response to matt_90

My 15" MBP with t/bar speakers muffle the same and besides reinstalling the OS I have the same issues. Playing with the midi Hz works for only about a minute if I'm lucky.


I'm wondering if there is anything else? If the midi Hz adjustment fixes it, I'm guessing it's a software issue right?


Do I just need to visit Apple store? Which is over an hour away 🙄.


Quite disappointing considering the cost of the machine isn't it?

Mar 4, 2018 11:09 AM in response to Rob_Sims

I am having these same issues. So frustrated. This is the first of many Mac devices that I have wanted to throw in the garbage. Due to the lack of communication or attention from Apple... and that it is not covered under a recall as of yet, I am considering starting a Class Action suit. This is ridiculous. I purchased this machine for work. Part of my work is audio editing. As you could probably understand this problem is costing me quite a bit of frustration and hardship. PLEASE FIX THIS OR AT LEAST REPLY WITH A SOLUTION APPLE.

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Volume triggered Muffled Speakers - 2016 MBP 15” Fault (w/ Video Demonstration)

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