How do I reset the recovery key? The option to do it on the replace recovery key on security on my Apple account does not exist.
Do you really mean Recovery Key? This is a code beginning RK followed by a dash then three groups of four characters separated by two more dashes (e.g. RK-A1B2-C3D4-E5G6). This applies only with two-step verification, not with two-factor authentication; it is meant to be used only when you have lost your 'trusted device' to which a code is sent when you sign into iCloud. How many characters is the iPod Touch asking for? It may be the passcode which applies only to the device, not the verification process which protects your Apple ID. This is normally 4 or 6 numbers unless you have set up a complex passcode on the device. If you have lost it you will need to erase the device and restore from your backup - please see
Do you really mean Recovery Key? This is a code beginning RK followed by a dash then three groups of four characters separated by two more dashes (e.g. RK-A1B2-C3D4-E5G6). This applies only with two-step verification, not with two-factor authentication; it is meant to be used only when you have lost your 'trusted device' to which a code is sent when you sign into iCloud. How many characters is the iPod Touch asking for? It may be the passcode which applies only to the device, not the verification process which protects your Apple ID. This is normally 4 or 6 numbers unless you have set up a complex passcode on the device. If you have lost it you will need to erase the device and restore from your backup - please see
The discussion above, and my answer to which I previously referred, are relevant only to two-step verification. Two-factor authentication does not have, nor need, a Recovery key (probably because of people failing to keep it safe under 2SV).
With two-factor authentication, when you sign into something requiring your ID for the first time on a new device the verification code is sent to all your devices. (You are expected to have enabled a passcode on all of them to prevent unauthorised access - 2FA protects your Apple ID, not your device.) You won't be asked for a code on subsequent uses of that device. For more details please see Two-factor authentication for Apple ID - Apple Support
If you forget your password the method to deal with this is outlined in the section of that page labelled 'What if I forget your password'. If you are unable to complete the process the method for account recovery is detailed here: Recover your Apple ID with two-factor authentication account recovery - Apple Support
Lovenound wrote:
There is no Replace Recovery Key option.
Then you are presumably using two-factor authentication which has no recovery key.
this has been happening on older generation iPads, so try this... log onto the appleID website >> SECURITY >> EDIT >> turning OFF 2-FACTOR verification, using security questions instead... you will have to re-enter your apple ID password on your all your apple devices... downside, no 2-factor verification on your devices, but if you don't care about that, then any older devices will have your up-to-date emails/imessges, etc...
There is no Replace Recovery Key option.
If both devices are signed into the same Apple ID this is odd, because you can't have both two-step and two-factor on the same ID. The method, whichever it is, applies to the Apple ID, not the individual device. Are you sure the device which is asking for a key isn't signed into another ID? In any case, with two-step you shouldn't need the recovery key unless you've lost both the password and your 'trusted device' (the code is sent as an SMS).
So then to create the scenario causing this glitch: you have an old device that tops out at IOS 6 attached to an account that is shared across more modern devices. The account was set at registration key when setting up the IOS 6 device years ago. The account was set at two factor when attaching to the modern devices.
Now when trying to login to account on IOS 6 device it still asks for registration key. The Safari on IOS 6 can't even successfully load the Apple account page (it stays blank) so you can't request a key from the actual device. So you go to the more modern device and load the Apple account page but it doesn't have the option to send a registration key.
I just made a new account completely for the iOS 6 device with a new gmail account, which got me in, then logged into the AppStore using the original account. In that case it had me add the two factor verification code to the end of the password when logging into the AppStore... an interesting workaround but it worked.
Your question is answered in my post which appears as the second item in this thread.
Do you have two step verification or two-factor authentication? The latter (the only one available to new users) does not have a Recovery Key. If you have the former you can get a new Key: instructions from Apple's Help page:
As long as you remember your Apple ID password and still have access to one of your trusted devices, you can sign in and create a new Recovery Key.
Keep your new Recovery Key in a safe place. Your old Recovery Key won't work anymore and you can't use it to reset your password or access your account
My device is asking me for a recovery key, so it is presumably NOT using two factored authentication, but the second device on which I am logging into my apple account does have two factored authentication, but that doesn't mean I don't need a "send new recovery key" feature for any other device. The option should be there but it's not.
Fantastic. I had exactly this scenario and could not download any new apps for the kids iPad 1st Gen. Put the two step code at the end of the password, as you suggested and now it is working. Thank you
I struggled with this for 2 hours tonight. It never occurred to me to just turn off 2-factor. I will try that tomorrow.
My objective is to connect my old iPad (iOS 5) to iCloud, to synchronize data with my new iPad (iOS 10).
Thanks!
I am having the same issue about Recovery Keys and no reset option.
I have an older gen 1 iPod touch that I still use for travel and yard work. It has only music on it. I can no longer update, backup, or add music to it because I cannot enter a Recovery Key that does not exist. I have seen many times where people think you can find it in support: but no such option exists. Period.
Other options???
bernardhorowitz wrote:
No Recover OS
This thread has nothing to do with recovering a system, only recovering access to an Apple ID. I would suggest you start a new thread and explain your situation in detail. Just 'no recover OS' isn't likely to get you any sort of an answer.
I appreciate your efforts to provide a complete answer to this question but I am still perplexed. I am using 2-factor authentication and I do see that I can not generate a recovery key.
However, what happens if I forget my password? I have several trusted phone numbers. Does this mean that a verification code is sent to two of the trusted phone numbers to enable a pass-wordless login?
Thank you
How do I reset the recovery key? The option to do it on the replace recovery key on security on my Apple account does not exist.
