How do I reset the recovery key? The option to do it on the replace recovery key on security on my Apple account does not exist.

How do I reset the recovery key? The option to do it on the replace recovery key on security on my Apple account does not exist.

Posted on Jul 16, 2017 8:41 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 12, 2017 8:59 AM

Do you really mean Recovery Key? This is a code beginning RK followed by a dash then three groups of four characters separated by two more dashes (e.g. RK-A1B2-C3D4-E5G6). This applies only with two-step verification, not with two-factor authentication; it is meant to be used only when you have lost your 'trusted device' to which a code is sent when you sign into iCloud. How many characters is the iPod Touch asking for? It may be the passcode which applies only to the device, not the verification process which protects your Apple ID. This is normally 4 or 6 numbers unless you have set up a complex passcode on the device. If you have lost it you will need to erase the device and restore from your backup - please see


https://support.apple.com/ht204306

25 replies

Aug 29, 2017 8:33 PM in response to Roger Wilmut1

I use two-factor verification but I was prompted for my recovery key when attempting to reset the password to my computer. Like OP, the option doesn't appear in my security settings. I do encrypt my hard drive with FireVault. Do you have any sense of what this might be about? I don't mean to be demanding of you; thanks, if you do take the time.

Sep 12, 2017 9:28 AM in response to Jennw883

Check out my post above, I had the same issue and fixed it.


>I just made a new apple account completely for the [old] iOS 6 device with a new gmail account, which got me in, then logged into the AppStore using the original account. In that case it had me add the two factor verification code to the end of the password when logging into the AppStore... an interesting workaround but it worked.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I reset the recovery key? The option to do it on the replace recovery key on security on my Apple account does not exist.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.