Mpeg4 videos won't play on iPad pro

Question

Level 1

86 points

Mpeg4 videos won't play on iPad pro

I am at my wits end. I have several mpeg4 karaoke videos that my husband and I have used previously on my iPad pro. They aren't in my iTunes library anymore and when I try to add them, I get an error message that says they can't be played on the iPad. I sure hope someone can help me......this is very confusing and frustrating. I have spent the entire evening trying to figure this out.

Thank you in advance

Marj

iPad Pro 12.9-inch Wi-Fi, Cellular, iOS 10.3.2, null

Posted on Jul 18, 2017 11:12 PM

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Answer 1

Phil0124

Level 10

217,454 points

Jul 19, 2017 10:54 AM in response to xabbess

The iTunes App on an iPad is just the store it does not hold any videos in it

Videos can be found in the TV / Videos App under Home Videos or Downloaded headings.

Look for one of these icons:

http://help.apple.com/ipad/10/#/iPadc52dbf79

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Answer 2

xabbess Author

Level 1

86 points

Jul 19, 2017 10:46 AM in response to Rudegar

Thank you for your reply. I have already done both of those things. The files are MP4's....and I have also used Handbrake to make the files smaller in size for the iPad. We have used them all before on the iPad...and now, I can't even find them. I had a complete playlist for them. I just did a complete restore on the iPad this morning and nothing. It says they are on my iPad...

but I can't find them at all. I can't find ANY of the videos that used to be on the iPad. Seems they should be in the iTunes app. but none of them are there. I feel like I'm losing my minds over this. 😕

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Answer 3

xabbess Author

Level 1

86 points

Jul 19, 2017 12:21 PM in response to Phil0124

I feel so lame. I didn't mean iTunes...I meant my Music app. I just found my videos. I had no idea they were now in the TV app and no longer in a dedicated video app. Thank you SO much for your help.....I am so relieved.

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Answer 4

Rudegar

Level 10

180,570 points

Jul 19, 2017 12:21 PM in response to xabbess

you can right click and convert them to a format the ios devices support

or you can use the free program called handbrake to convert them to a suitable format

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