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Level 1

31 points

Iphone disconnected problem during backup

I have a problem when I am trying to make a backup of my Iphone 7 and iTunes via USB cable - Iphone disconnected problem - "iTunes could not back up the iPhone because the iPhone disconnected". I cannot backup to my computer. In the same time, Wi-fi backuping to iCloud was completed succesfully.

I am using latest iOS 10.3.3 and Windows 10x64 (version 1703, build 15063.483) with all updates and latest iTunes 12.6.2.20 and good ASUS motheboard with good powerful USB 3.0 porrts and original Apple USB-ligtning cables.

I tried to use 3 different cable and 4 different USB ports, with no result.

I tried to reinstall everything, I stopped antivirus, activated "At the Plane" mode, and made all other tricks which I found here, with no result.

I had this error with previous versions of iOS and iTunes as well, but when I had iPhone 5, I did not have this error on the same desktop computer.

iPhone 7, iOS 10.3.3, Iphone 7

Posted on Jul 23, 2017 7:18 AM

Best reply

kosmas0

Level 1

55 points

Posted on Aug 13, 2017 2:36 AM

I posted my solution in another post too (check my profile),credits to iMazing team.

I will try to describe the steps:

The is a bug in iOS 10.3.3 that prevents the backup due too special characters in the files.So you have to find that app and uninstall it.

I will try to describe the steps:

-Install iMazing

-Run a back up (with iMazing not iTunes) and check the process bar % and remember the number where the backup will fail

-From iMazing start menu press "show device console",move the windows somewhere near and press PAUSE

-Start a backup again and 5-10 % before the error happens, press RESUME on device console.

-As soon as the backup fails,pause the console and press SAVE,to create a txt file.

-Now it the file search for "No operation found for path"

-You will see a line like "'No operation found for path: /var/mobile/Containers/Data/Application/9944C65F-F8E5-4CA5-951B-7B6AF0A40D1D/Documents/File-Name-With-Special-Characters'

-The first bold string is the Unique ID of the rogue APP and the second it the rogue file name.

-Try to identify the file from the type or name by googling and delete it.

View in context

105 replies

Aug 16, 2017 11:40 AM in response to Lawrence Finch

Then how did Heikose rename file names as mentioned in their post prior??

Squiddz

Level 1

69 points

Aug 21, 2017 4:23 PM in response to rhonda90402

Glad you got it sorted. Unfortunately this didn't help me at all, I tried your suggestions. I'll keep hoping that Apple updates & fixes this soon.

Aug 22, 2017 1:26 PM in response to gedonis

Evony has been robbed and wants to close it permanently. Can you help me please?

ktx

Level 1

4 points

Aug 24, 2017 9:09 PM in response to Lawrence Finch

Benso888 had the only solution in over three dozen searches for this problem. It was one heavy app... CHEERS TO BENSO888!

benso888

Level 1

14 points

Aug 25, 2017 8:33 AM in response to ktx

Welcome. Hope Apple to resolve this issue in next iOS release

Sep 4, 2017 11:09 AM in response to PalazzoCorsini

Thank you very much, i had found a similar problem with FLAC player app which had special characters on multiple files.

Removing the app fixed the problem for me.

djseebee

Level 1

4 points

Sep 14, 2017 10:56 AM in response to kosmas0

this is the real fix thank u

Sep 14, 2017 12:43 PM in response to can42

How did you find the offending file? Did you have to go file by file or could you do a search? How did you rename the offending file?

Sep 19, 2017 6:35 AM in response to Illydth

Thank you for your research and your report.

Sep 22, 2017 5:51 AM in response to gedonis

Anyone know if this is still a problem in iOS 11?

Sep 22, 2017 8:31 AM in response to Squiddz

I did the same thing. Did you have to recreate any data? Did your app data stay intact after the upgrade?

Sep 22, 2017 8:33 AM in response to Squiddz

I did try the iMazing thing and it didn't help. They told me I had an error with something to do with the encryption of the backup and they didn't have a solution.

Squiddz

Level 1

69 points

Sep 22, 2017 8:36 AM in response to dcook1967

So far, so good, all the app data seems to be intact. I haven't tested everything though.

Oct 7, 2017 4:17 AM in response to kosmas0

Thank you very much. This did the trick for me 🙂

Oct 13, 2017 5:13 PM in response to gedonis

https://imazing.com/blog/ios-10-3-3-device-disconnected-error-during-backup-fix

Iphone disconnected problem during backup