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Zoky1988 Author

Level 1

34 points

someone locked my phone

Someone activated find my iPhone and my phone locked. I followed all instructions and made sure that phone is activated for my icloud account (my aunt was first user). There i could see that my phone is in locked mode. I clicked erase iphone and then i deactivated iphone from my account in order to perform hard reset (nothing else worked). But my iphone is still locked and I don't know what to do. Please help.

P.S. I suspect that someone hacked onto my icloud account so I changed password and security questions. When i turn it on it says: write to email apprestore05@***

<Email Edited by Host>

iPhone 4, iOS 7.1.2

Posted on Jul 23, 2017 10:41 AM

Top-ranking reply

RuudPalmen

Level 1

9 points

Posted on Jul 29, 2017 10:28 AM

Hi All,

I have exactly the same problem, Two step authentication is on from the beginning. I noticed this due to the fact that i get a lot of two step auth request via my iPhone from "kaluga russia" i live in the Netherlands. My Apple Watch had a passlock after i noticed this (i could get rid of this to reset my apple watch) but now my macbook aswell. And i cannot reset this due tot the fact of my documents and they also setup a firmware password. So i cannot even get into the recovery modes CMD+R .

It looks like he could successfully access my account even when i did not allowed hem to login (via the popup in my iPhone) and for all the devices that does not have a passlock het could create one. That why my Apple Watch and MacBook Air has one now and my iPad and other iPhone not due tot the fact that they have already a passlock

In the message i see the following mailadres apple.help@gmx.com.

So this hack is a very advanced one because he could enter your account without the two step authentication. Could be that Apple forgot to check for an two step auth in some line of codes.

View in context

75 replies

Jul 23, 2017 7:42 PM in response to bouncinballs

Furthermore, I highly recommend using Two-factor authentication instead of security questions.

Two-factor authentication for Apple ID: https://support.apple.com/en-ca/HT204915

Jul 29, 2017 1:03 PM in response to Zoky1988

Start here:

If you think your Apple ID has been compromised - Apple Support

Aug 1, 2017 2:02 PM in response to Bexripley24

Then call apple service: Contact Apple for support and service: https://support.apple.com/HT201232

macjack

Level 10

111,204 points

Jul 23, 2017 10:46 AM in response to Zoky1988

That's not a valid Apple email address. Do not reply to it. Bring the phone to Apple Store with proof of purchase and they can help.

justixia

Level 1

12 points

Jul 23, 2017 11:18 AM in response to Zoky1988

Correct, almost glad I'm not the only one, there is a serious security breach on the icloud.. my Iphone and Ipad pro did suffer of the same..the only way out is a complete restore.

Jul 23, 2017 7:40 PM in response to Zoky1988

the same think happened to my iPhone and iPad today. I have changed all of my pass codes however i cannot even restore the phone or iPad.

nemcour

Level 1

4 points

Jul 25, 2017 10:20 AM in response to Zoky1988

I have the same issue with my apple watch... do you have any solution for this please?

Jul 29, 2017 1:07 PM in response to Mutley67

Only Apple can unlock your Mac but to begin with, you should change your iCloud account password.

mirmo80

Level 1

8 points

Jul 29, 2017 1:15 PM in response to Remy Leroy

So when no one know my password are my devices in safety?

Thx

Jul 29, 2017 2:14 PM in response to mirmo80

Yes, I'm quite confident they are.

LACAllen

Level 8

43,500 points

Jul 29, 2017 9:03 PM in response to mirmo80

as Remy says... if your password is unknown, this exploit cannot be used.

It only exists for account with 2FA or 2SV.

It allows access to the Find My Phone tools without the 2FA verification code.

Jul 29, 2017 10:03 PM in response to Zoky1988

My 6s before I opened the box, someone already from carrier to hack in to my phone. I have been hacked and already change 3 iPhone. I need help too!

Jul 29, 2017 11:58 PM in response to LACAllen

I don't think you can unlock your mac or iPhone so easily.

You need to know the 4 or 6 digit code to unlock it and if you don't have this code, only Apple can unlock it.

LACAllen

Level 8

43,500 points

Jul 30, 2017 12:47 AM in response to Remy Leroy

OK... but this conversation is about an iPhone.

An iOS device, not a Mac.

Jul 30, 2017 12:52 AM in response to LACAllen

You're right if we refer to the initial post. But some Mac users are confronted with the very same issue and have post answers or new questions that refer to their Mac.

someone locked my phone