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Zoky1988 Author

Level 1

34 points

someone locked my phone

Someone activated find my iPhone and my phone locked. I followed all instructions and made sure that phone is activated for my icloud account (my aunt was first user). There i could see that my phone is in locked mode. I clicked erase iphone and then i deactivated iphone from my account in order to perform hard reset (nothing else worked). But my iphone is still locked and I don't know what to do. Please help.

P.S. I suspect that someone hacked onto my icloud account so I changed password and security questions. When i turn it on it says: write to email apprestore05@***

<Email Edited by Host>

iPhone 4, iOS 7.1.2

Posted on Jul 23, 2017 10:41 AM

Top-ranking reply

RuudPalmen

Level 1

9 points

Posted on Jul 29, 2017 10:28 AM

Hi All,

I have exactly the same problem, Two step authentication is on from the beginning. I noticed this due to the fact that i get a lot of two step auth request via my iPhone from "kaluga russia" i live in the Netherlands. My Apple Watch had a passlock after i noticed this (i could get rid of this to reset my apple watch) but now my macbook aswell. And i cannot reset this due tot the fact of my documents and they also setup a firmware password. So i cannot even get into the recovery modes CMD+R .

It looks like he could successfully access my account even when i did not allowed hem to login (via the popup in my iPhone) and for all the devices that does not have a passlock het could create one. That why my Apple Watch and MacBook Air has one now and my iPad and other iPhone not due tot the fact that they have already a passlock

In the message i see the following mailadres apple.help@gmx.com.

So this hack is a very advanced one because he could enter your account without the two step authentication. Could be that Apple forgot to check for an two step auth in some line of codes.

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75 replies

LACAllen

Level 8

43,500 points

Jul 30, 2017 1:03 AM in response to Remy Leroy

Ok...then if it's important, there should be a new discussion started to give it the visibility it deserves.

Each piece of the conversation should be fundamentally about whatever the OP has asked.

Jul 30, 2017 6:54 AM in response to Zoky1988

Hello

I had the same but it took over my laptop

And desktop not phone

Speak to apple reset passwords and physicals take into mac store where they will be able to remove lock as long as you can prove own

Aug 3, 2017 7:59 AM in response to James Khan

I'm no tech wizard but it worked for me. I have no idea what firmware is. All I know is erasing my iPad worked for me.

Aug 3, 2017 8:03 AM in response to Bexripley24

This would only work for iOS devices, not Macs.

Aug 3, 2017 9:32 AM in response to RuudPalmen

Just make sure you have proof of purchase or they won't do anything. At this moment because I don't have proof of purchase, ****

Aug 3, 2017 8:37 AM in response to Mutley67

What country are you based in if you don't mind me asking? I've been onto Apple for the last 2 weeks and they are outright refusing to do anything without an original purchase receipt.

Aug 3, 2017 11:50 AM in response to Zoky1988

I found this lock passcode on the net "3398615099" can someone try this code and let as know if it's works

jrl3813

Level 1

4 points

Aug 4, 2017 10:15 AM in response to HiEM

I literally just logged into my iCloud on the computer and you can turn the lock off and change your password

LACAllen

Level 8

43,500 points

Aug 5, 2017 1:10 PM in response to HiEM

Can anyone tell me will Apple unlock my phone ( not resetting it though ) if I can provide all the proof of purchase?

Have you tried your own existing passcode to turn off Lost Mode?

Aug 5, 2017 5:13 PM in response to LACAllen

Yeah if you have a passcode you can get in w/o a reset. Just click the home button until it asks for the passcode.

Ash0123

Level 1

4 points

Aug 7, 2017 3:56 PM in response to bouncinballs

Me and my boyfriend both has been set with restrictions by someone else keeping us from being able to restore.

Aug 8, 2017 4:24 AM in response to justixia

they lock my Apple watch as well！the email will let youu send them money or some ****

Aug 11, 2017 6:14 AM in response to wenian

What country was this in if you don't mind me asking? I still have my original boxes, so hoping that helps.

exoac90

Level 1

4 points

Aug 13, 2017 2:34 PM in response to James Khan

This entire situation happened to me today (a Sunday) and I can't get an appointment until Thursday. Will it get any worse? I'm so scared.

Aug 14, 2017 5:00 AM in response to Gositus

The difference is that the hacker will never send you the unlock code... instead they will ask you another 50 dollar!

someone locked my phone