macOS Sierra 10.12.6 will not install... after clicking restart "Available updates have changed." message appears.

macOS Sierra 10.12.6 will not install. After clicking restart "Available updates have changed." message appears. When I click Show Details nothing happens. Currently running 10.12.5.

Posted on Jul 23, 2017 1:40 PM

Reply
14 replies

Jan 1, 2018 1:35 AM in response to Ferd II

I'm having the same issue. I inadvertently downloaded Advanced Mac Cleaner. This is my first Mac. anyway, I have my Etrecheck report here:


EtreCheck version: 3.4.6 (460)

Report generated 2018-01-01 04:28:12

Download EtreCheck from https://etrecheck.com

Runtime: 1:41

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.


Problem: Other problem

Description:

I’m trying to download new update for my MacBook Pro and it won’t restart instead I keep getting “Available updates have changed”. So I saw on apple that if I download/run/post results of Etrecheckin on the thread they can see what is interfering with my download capability. I think some naughty anti virus software got inadvertently downloaded, which I thought I deleted but…


Hardware Information:

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro14,1

1 2.3 GHz Intel Core i5 (i5-7360U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

4 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 9

iCloud Quota: 5.00 GB available


Video Information:

Intel Iris Plus Graphics 640 - VRAM: 1536 MB

Color LCD 2880 x 1800


Disk Information:

APPLE SSD SM0256L disk0: (251 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [CoreStorage Container]: 250.04 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


USB Information:

USB30Bus

USB31Bus


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 249.68 GB (175.48 GB free)

Physical disk: disk0s2 250.04 GB Online


System Software:

macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Possible adware:

Unknown file: ~/Library/LaunchAgents/com.WebSearchStride.plist

~/Library/Application Support/com.WebSearchStride/WebSearchStride r

Adware: ~/Library/LaunchAgents/com.pcv.hlpramcn.plist

Unknown file: ~/Library/Safari/Extensions/View Any Search.safariextz

3 possible adware files found. [Remove/Report]


System Launch Agents:

[not loaded] 6 Apple tasks

[loaded] 186 Apple tasks

[running] 93 Apple tasks


System Launch Daemons:

[not loaded] 42 Apple tasks

[loaded] 172 Apple tasks

[running] 103 Apple tasks


Launch Daemons:

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-27) [Lookup]


User Launch Agents:

[loaded] com.WebSearchStride.plist (? fbd0c0ba e2a119b5 - installed 2017-11-22) [Lookup]

[running] com.pcv.hlpramcn.plist (Techyutils Software Private Limited - installed 2017-11-22) Adware! [Remove/Report]

~/Library/Application Support/amc/helperamc.app/Contents/MacOS/helperamc


Internet Plug-ins:

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-22) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-15)

Flash Player: 28.0.0.126 (installed 2017-12-22) [Lookup]


Safari Extensions:

[enabled] View Any Search (installed 2017-11-22)


3rd Party Preference Panes:

Flash Player (installed 2017-11-27) [Lookup]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

12% mdworker

11% mdworker

10% mds

5% WindowServer

2% kernel_task


Top Processes by Memory:

689 MB kernel_task

448 MB com.apple.WebKit.WebContent

182 MB Finder

163 MB WindowServer

163 MB Safari


Top Processes by Network Use:

Input Output Process name

5 KB 20 KB assistantd

10 KB 13 KB apsd

12 KB 8 KB mDNSResponder

11 KB 3 KB AddressBookSourceSync

1 KB 1 KB ntpd


Top Processes by Energy Use:

8.58 WindowServer

2.82 hidd

1.12 sysmond

0.64 System Information


Virtual Memory Information:

4.07 GB Available RAM

657 MB Free RAM

3.93 GB Used RAM

3.43 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2017-12-22)


Install information may not be complete.

Jul 24, 2017 3:16 PM in response to dador

dador wrote:


Something is strange about the download file size for macosupd10.12.6.dmg which is why the checksum is failing. According to the download page, the file size is 1.11 GB, but the downloaded file is 1.22 GB. Which should it be?

Are you running any Anti-Virus software? Perhaps if you Download/Run/Post the results of Etrecheck in this thread it may be possible to see if something is interfering with your download capability.


Edit: macjack is correct. According to the download page the size should be 1.98GB.

User uploaded file

Aug 1, 2017 7:54 AM in response to vdonahue1

I also have this problem. Downloaded the combo .dmg file (1.98G). First, no progress bar, straight to restart, hangs at restart. Did a safe start, zapped the PRAM, safe start again, this time a successful install. Confirmed by getting info (showed version 10.12.6) and looked at the App Store (showed 10.12.6 as recent install). Success! Or so I thought. The update is showing in the App Store again and getting info is showing 10.12.5. This has to be The. Worst. Update. Ever. Now what?

Aug 25, 2017 7:41 AM in response to gcarlon

Exact same behavior here. It won't let me install 10.12.6 but keeps asking for it. Same message "Available updates have changed, see details..." – from there you can just loop the same thing over and over again.

It's now August 25, a month later, and it doesn't seem like Apple has taken care of that at all?
No fix, no solve, no alert, no nothing, which basically means "we don't care".
That's terrible!

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macOS Sierra 10.12.6 will not install... after clicking restart "Available updates have changed." message appears.

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