Apple Watch and iPhone Health App won't Sync

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Level 1

4 points

Apple Watch and iPhone Health App won't Sync

My Apple Watch and iPhone Health App won't Sync. I have switched both off and on, I have re-set both, I have twice in-paired and re-paired the watch (apparently I didn't do it right the first time even though I did exactly what they said the first time). I have all of the reminders switched on in the My Activity section of the My Watch App on my phone and I am ready to drop the watch in the skip. I have also tried turning Airplane mode on and off and Bluetooth Off and On. Everything was syncing with the exception of steps from the Health App but now nothing is and everything that was there has been deleted. Apple Online Chat are about as useful as a chocolate teapot.

Apple Watch Series 2, iOS 9.0.2

Posted on Jul 27, 2017 7:40 AM

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Answer 1

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Jonathan UK

Level 10

163,805 points

Jul 27, 2017 7:42 AM in response to CWolfie

Hi

If your Apple Watch and iPhone are not syncing data, then it may help to follow the steps here:

If your Apple Watch isn't connected or paired with your iPhone - Apple Support

Otherwise, as you have already tried unpairing and re-pairing your Apple Watch, you may wish follow the steps below, which have resolved Activity data syncing issues for other users.

Important: note that this process involves the permanent loss of all sensitive data on your iPhone and Apple Watch, including historic Health and Activity data, HomeKit data and saved passwords.

Start by making an unencrypted backup of your iPhone:

This must only be done via iTunes on a computer (because iCloud backups are encrypted as standard).
Do not select the option to Encrypt iPhone backup.
How to back up your iPhone, iPad, and iPod touch - Apple Support

Restore your iPhone as new (ie to factory settings) using iTunes:

Restore your iPhone, iPad or iPod touch to factory settings - Apple Support

After the Restore completes, during setup, restore your iPhone from the unencrypted backup:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Pair your Apple Watch, setting it up as a new watch (do not restore it from backup):

Set up your Apple Watch - Apple Support

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