I received an email (Billing Fraud) Recent Purchase Confirmation asking me to log into my apple account to provide info for something I did not order. It said that click on the link LOGIN and cancel the transaction ... Pls advise

Phishing emails :

Phishing and similar emails : Phishing & Other Suspicious Emails

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing an iTunes account's purchase history : See your purchase history in the iTunes Store - Apple Support (on an iOS device you can view the last 90 days purchases via http://reportaproblem.apple.com)

You could forward it to Apple : reportphishing@apple.com , and then delete it.

If it's a phishing attempt and you clicked on the link in the email and entered your account id and password then change your password immediately

Cancel the billing.

As we are fellow users we can't do that. If the purchase is on your iTunes account and you didn't do, as well as changing the account's password which you should already have done, contact iTunes Support : iTunes Store - Contact Us - Apple Support

Mine says: $39.98??? I NEVER Subcribed to ANYTHING on Apple ITUNES yeah I'll download once in a while a sound or a ringtone but that's it but NEVER SUBSCRIBED TO ANYTHING so I would like my $39.98 back in full or I going to my bank on Monday and filing a FRUALDULENT ACTIVITY ON MY ACCOUNT!! This just makes me mad.

Sincerely:

G.Viruet

Have you checked the email to see if it's a genuine email and not a phishing email ? If you don't know how to do that read previous replies.

so I would like my $39.98 back in full or I going to my bank on Monday and filing a FRUALDULENT ACTIVITY ON MY ACCOUNT!!

If it is a genuine email you already know (or would if you had read replies on this thread) that we are just fellow users and that nobody on here can potentially refund you.

Hello received this yesterday and today...I did not order this item...I also put a hold on my credit card that was used and even called the store where this was done at....also got a call from apple that they would be sure I was not charged ...

what else can I do or should do.....

Virginia J O.

Lompoc CA 93436

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This has been a nightmare. I received an e-mail of an item that I want to cancel. I have spent 2 hours trying to find an answer. this is the most unfriendly web-site I have ever been on.

****

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The e-mail says to click customer support to get a full refund. That is baloney. I have clicked on this several times and gotten nothing but a web page with a bunch of junk on it. Itr certainly is not as represented. That statement is as bad as the e-mail of something I did not order. You must make a lot of money with all the difficulties that are involved to find a space to get an honest answer.

****

As difficult as all this is, I probably won't hear from you. When I saw the replies that had been sent to you, I saw that I was not the only one with a problem

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These are user forums, not iTunes Support nor Apple, so you won't get any reply from them on here. Have you read my first reply on this thread and checked to see if it's a phishing email , and not from iTunes ? As you say a link in it is taking you to a 'junk' site it's very likely a phishing email and not a genuine iTunes purchase.

My email looked very official. It even had apple.com in the link, but it was not the real reporting link as just a few letters were changed in the address. I logged into the official site and the purchase does not show up. They were certainly wanting to get my Apple ID. They said my brother purchased a song using my credit card. My brother said he never made the purchase, and it is not in my real list of purchases etc.

winalme wrote:

The e-mail says to click customer support to get a full refund. That is baloney. I have clicked on this several times and gotten nothing but a web page with a bunch of junk on it. Itr certainly is not as represented. That statement is as bad as the e-mail of something I did not order. You must make a lot of money with all the difficulties that are involved to find a space to get an honest answer.

****

As difficult as all this is, I probably won't hear from you. When I saw the replies that had been sent to you, I saw that I was not the only one with a problem

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Who sent the email, the address not the label, labels can be changed.

I don’t know why the image was removed because I scratched out all the personal info. Unless the mark up stuff I did was removed.… Another Apple bug. This one is a screenshot of the markup:

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Could I have been hacked?

Possibly, nobody on here will know. But phishing emails are sent to email lists, there is no guarantee that they even know the email address is linked to an iTunes account and/or an active email address

Apple people

I too received a suspicious order confirmation from the email address listed below. According to this confirmation we ordered Mobile Legend: Bang Bang 1500 Diamonds for $29.99. I can say for a fact that we DID NOT order that software. The copyright of the mail names Apple Distribution International, Hollyhill Industrial Estate, Hollyhill, Cork, Ireland.

We will not be paying this bogus bill on a bogus order.

Please clearly publish on your website easily locatable contact data of consumer protection agencies to whom we can report these ********.

Further I would like the real Apple to pursue these frauds and stomp them out.

S. ****

*****@ inboxpcsedyeah.com
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Never mind the copyright, notices like that are copyable and can thus be transferred to anything the sender wants. What is the address it was sent from?

If to was sent from the address you indicated in your post it was NOT from Apple.

This app cause credit card fraud. Cancel the billing.