Level 1

28 points

6s plus 10.3.3 ringer turns on and off itself automatically

I have 6s plus 16gb.

It's been 1 week since updated to 10.3.3, ringer has begun to turn itself on and off automatically.

It happens no matter device is locked or not; after unlocking, it begins continuously with every touch on the screen. After that it happens once a minute.

It also gives a vibration feedback so that's how i know it happens while phone is locked.

How can i solve this problem?

iPhone 6s Plus, iOS 10.3.3, 2gb left on storage

Posted on Jul 29, 2017 7:45 AM

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10 replies

Level 1

28 points

Aug 2, 2017 7:04 AM in response to Saifan Pilot

Finally I solved the problem. Problem is Silent/ringer switch button. (I will write it as 'srsb')

When srsb is in silent mode you can unmute phone from assistive touch or somewhere else, then there is no problem.

When srsb is in ringer mode then problem begins. Phone take itself to mute mode then you unmute from assistive touch then it takes itself to mute mode again. It keep continues no matter what, I restored my phone three times and problem was still existing.

The only solution is taking srsb to mute mode.

problem stated in iOS 10.3.3. Can it go back to normal in iOS 11 or should I go to AppStore to change my srsb button?

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Jul 29, 2017 7:58 AM in response to cnuynk

Try rebooting your device:

On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

Otherwise

You can get your device serviced by contacting Apple Support, or by visiting an Apple Store or Apple Authorized Service Provider next to your place:

Start a service request: http://getsupport.apple.com/GetproductgroupList.action?locale=en_US&caller=sfaq& PRKEYS=PF9

Find an Apple Authorized Service Provider: https://locate.apple.com/us/en/

Make an Apple Store appointment: http://www.apple.com/retail/geniusbar/

Contact via phone: https://support.apple.com/HT201232

Contact your carrier: https://support.apple.com/contact

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Jul 31, 2017 5:32 PM in response to cnuynk

If you followed my directions here: https://discussions.apple.com/thread/8025810?answerId=32048534022#32048534022

Then the next step is to have the issue diagnosed by an authorised Apple Service locatoin:

You can get your device serviced by contacting Apple Support, or by visiting an Apple Store or Apple Authorized Service Provider next to your place:

Start a service request: http://getsupport.apple.com/GetproductgroupList.action?locale=en_US&caller=sfaq& PRKEYS=PF9

Find an Apple Authorized Service Provider: https://locate.apple.com/us/en/

Make an Apple Store appointment: http://www.apple.com/retail/geniusbar/

Contact via phone: https://support.apple.com/HT201232

Contact your carrier: https://support.apple.com/contact

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Aug 2, 2017 8:13 AM in response to cnuynk

The problem stated seems to be a hardware issue with the mute switch, not iOS 10.3.3.

You can get your device serviced by contacting Apple Support, or by visiting an Apple Store or Apple Authorized Service Provider next to your place:

Start a service request: http://getsupport.apple.com/GetproductgroupList.action?locale=en_US&caller=sfaq& PRKEYS=PF9

Find an Apple Authorized Service Provider: https://locate.apple.com/us/en/

Make an Apple Store appointment: http://www.apple.com/retail/geniusbar/

Contact via phone: https://support.apple.com/HT201232

Contact your carrier: https://support.apple.com/contact

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Jul 31, 2017 3:16 PM in response to cnuynk

Check:

● Silent switch isn't on (switch next to volume buttons, mustn't show orange).

● Settings → Do Not Disturb: isn't scheduled or manually enabled

● Settings → Sounds → Ringer and Alerts: Slider is at max

● Settings → Sounds → Ringer and Alerts: Change with Buttons = Off

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Level 1

28 points

Jul 31, 2017 4:56 AM in response to Saifan Pilot

No it didn't solve my problem. My phone always always taking itself to silent mode. Can restoring may help?

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Level 1

28 points

Jul 31, 2017 3:05 PM in response to cnuynk

I have just restored my phone and problem still exists. Tell me what should I do, there was no problem in 10.3.2

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Level 1

28 points

Jul 31, 2017 3:52 PM in response to Saifan Pilot

Still same. Should I go back to 10.3.2? I don't know how to do that. Is this an update bug or my phone's hardware problem?

My phone is not ringing at incoming calls either.

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Level 1

28 points

Jul 31, 2017 4:23 PM in response to Saifan Pilot

If I have incoming calls while headphones on then ringer rings. But if I take headphones out, problem begins. Then only vibration no rings at all.

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Jul 31, 2017 5:33 PM in response to cnuynk

iOS 10.3.3 fixed a very important Wifi venerability!

And downgrading is not really possible anyway.

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6s plus 10.3.3 ringer turns on and off itself automatically

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