contact details for someone higer than senior advisor

Okay, thank you! Because Apple decided to change the warranty on their MacBooks in July or August last year, and I purchased my MacBook late May or early June. They won't upgrade my warranty to the one, and say that a piece of paper broke my computer.

On your first point, Apple added AppleCare + to the MB line last year after you purchased yours. There is nothing you can do about that and you would need to talk to a senior executive to change their mind the chances of which are absolutely zero.

On the second point did someone at an Apple Store say a piece of paper did the damage or did you send it in to a depot? Do you have service number?

Hey can you help me to get someone higher up email or phone number?

How high up can you get? Need to talk to someone higher up before I started threatening to call the BBB or seek a lawyer.

I'm sorry you have had a bad experience, but ranting here is not at all helpful and actually violates the ToU.

So, I have a question for you: Do you actually have a technical question you would like to ask in this technical support forum?

What department do you need? You do not need a Supervisor if you are speaking with operational employees and your problem is different. I understand you want to speak with someone with the authority to resolve your issue, regardless of whether they are actually a supervisor. You need be sure you have clearly explained your issue so that the phone agent can route you appropriately.

Because Apple decided to change the warranty on their MacBooks in July or August last year, and I purchased my MacBook late May or early June. They won't upgrade my warranty to the one

Apple did not change the standard warranty.

Apple changed the offerings of the extended warranty plan which you need to buy separately (which now is Apple Care + rather than the "old" Applecare, must be bought within 60 days of date of purchase from an authorized reseller or Apple and has been changed to include some damages which were not included previously).

I would be surprised if Apple (you already know that you are only talking to fellow users on here) give individual's email addresses and contact details to the general public. You will either have to use one of the contact methods on that page, or phone Apple and see if they will connect to you somebody

Call 1-800-MY-APPLE (1-800-692-7753) and ask to be transferred to a supervisor.

These are Apple's contact details : http://www.apple.com/contact