We are all other users and we do NOT have email addresses for Apple employees. You will need to contact them via the corporate number or write a letter to their corporate address.
These are Apple's contact details : http://www.apple.com/contact
On your first point, Apple added AppleCare + to the MB line last year after you purchased yours. There is nothing you can do about that and you would need to talk to a senior executive to change their mind the chances of which are absolutely zero.
On the second point did someone at an Apple Store say a piece of paper did the damage or did you send it in to a depot? Do you have service number?
Need contact details of people that will help not general customer services
Hey can you help me to get someone higher up email or phone number?
No.
Polite persistence on the telephone is your only avenue
Needs must im afraid . It's shame have to make fuss to get help but it is the only way then it's the only way . replacement phone Has been arranged due to update currupting my phone leaving me without when I am disabled and dependant one it for me and my daughter .
But yes all sorted now
What department do you need? You do not need a Supervisor if you are speaking with operational employees and your problem is different. I understand you want to speak with someone with the authority to resolve your issue, regardless of whether they are actually a supervisor. You need be sure you have clearly explained your issue so that the phone agent can route you appropriately.
I'm sorry you have had a bad experience, but ranting here is not at all helpful and actually violates the ToU.
So, I have a question for you: Do you actually have a technical question you would like to ask in this technical support forum?
Okay, thank you! Because Apple decided to change the warranty on their MacBooks in July or August last year, and I purchased my MacBook late May or early June. They won't upgrade my warranty to the one, and say that a piece of paper broke my computer.
Because Apple decided to change the warranty on their MacBooks in July or August last year, and I purchased my MacBook late May or early June. They won't upgrade my warranty to the one
Apple did not change the standard warranty.
Apple changed the offerings of the extended warranty plan which you need to buy separately (which now is Apple Care + rather than the "old" Applecare, must be bought within 60 days of date of purchase from an authorized reseller or Apple and has been changed to include some damages which were not included previously).
if you have had issue with Apple product and actually got help it would be by someone above tier 1 and tier 2 general customer services , they only read from a book . Will give general @apple.com email that you will not get reply to un under 24 hours . If you manage to get passed tier 1/2 they will give you long list of contact details email , phone number and extension code to them etc and will actually help you . But it's extremely hard to get passed tier 1 and 2 . If you call customer survices you get tier one . If you ask to speak to there supervisor manager etc you get passed on to tier 2 not them . Tier 2 is just those set to deal with irate customers or those that won't be fobbed off . Extremely hard to get through to real supervisors or seniors and not have tier 2 lying through there teeth
How high up can you get? Need to talk to someone higher up before I started threatening to call the BBB or seek a lawyer.
I have, on several occasions throughout the years, been transferred 5 times. One final contact identified themselves as an "engineer".
I am sorry to hear about your trouble.
Remember when you call to be polite - specialists are trained to hang up on impolite folks.
contact details for someone higer than senior advisor
