Using the Tile app and AirPods

Tile was first to market before the iPhone? Sounds to me like Tile is not properly following a Bluetooth profile or is not properly isolating a frequency channel. Have you reported it to Tile or checked their website.

Have you called AppleCare or reported this here: Feedback - iPhone - Apple

Response I got from Tile support below.

———

So sorry to learn that you're having troubles connecting with your AirPods as you try to make phone calls and I'm here to tell yiou more about it.

We received reports that several Bluetooth devices cannot be connected at the same time and this issue is not true with Tile but with other devices as well.
Per our engineering staff's recommendation, at this time, the temporary resolution of this issue would be to terminate the app while other Bluetooth devices are in use.
To close your Tile app on your Apple device, simply:

1. Double tap the home/center button.
2. Swipe away your Tile app so it doesn't run in the background.

Thank you for bringing this to our attention. We are aware of some reports of similar behavior and are currently investigating this issue. This will help Tile to test and improve the Bluetooth connection with the upcoming Tile app release further down Tile's product road-map. If you have further questions, please let us know. We'd be happy to help you.

100% same problem! I do believe it's the TILE app which is unfortunate because I love TILE and refuse to uninstall that. IRONICALLY I actually have a tile attached to my airpods case.

I hope apple acknowledges or fixes this soon.

Same problem here too. As a temp measure I disable the Bluetooth option in the tile app settings, ill turn it back on when I need to make my tile(s) ring. Unfortunate that I can't use it concurrently!!

Bluetooth stack on iPhone & ios has been a problem since at least the iphone 6 & ios 8 or 9, cant really have to many connections at the same time before something starts to go wrong.

The problem seems to have been fixed with the TileApp update, v. 2.23.5 (2511) of mid-December. I had a lot of trouble with lack of sound when making calls before, but now everything works without issues.

Same problem here, disabling Tile worked like a charm. Thanks for ending this month-old frustration, I now can love my AirPods again.

As for Tile, well, I moved that app to my iPad. Not ideal, but a workaround for now.

I suspect it is not only to do with the Tile app (although it is definitely a common thread in the issue) - it also has to do with the number of concurrent Bluetooth connections. I find that if I put my Apple Watch in airplane mode then I can use the airpods with the Tile app but if both my Apple Watch and my Tile app are running simultaneously then my Airpods won't work.

I have just turned off Bluetooth in the Tile app settings until they fix it. I can turn it on when I need to search for something. Means I’m not finding Tiles for others or remembering last locations, but the AirPods sure work well.

This was driving me nuts. For the past couple of weeks, I haven't been able to make a phone call using my airpods. I initially thought that it was something to do with waze or maps, as everything else worked except making a phone call.

Finally had enough and google'd it to see this is a long standing issue. I don't know if it was 'fixed' and then in a recent update - broke again, as I think I recall making phone calls without issue.

I had the same problem. My solution was to stop using Tiles. I did not like having to buy new ones when the batteries died anyways.

However, now I'm having the same issue with the UprightGo device and app.

The updated Tile app seems to have ‘mostly’ fixed it. Instead of 100% failure, it works 98% of the time.

Why would it be up to Apple to fix this? Seems like a Tile problem to me.

That's debatable I guess as Tile was already a popular app and was first to market.

Regardless, I don't care who fixes it right? Just so it gets fixed.

Shall do both, good suggestions!

This worked like a charm for me!