error message "The file isn’t compatible with QuickTime Player" on file that's already open and playing in QuickTime

I filmed a video, about 3 minutes long, with the front camera on my iPhone SE.

Using AirDrop, I transferred this movie file to my MacBook Air.

On the MacBook Air, I opened the file, and played the movie. I then used CMD-SHIFT-S to save a copy, and trimmed the copy to the duration I wanted.


Then I used CMD-S to save the file, selected a location, clicked "Save", and received this error message.

QuickTime Player can't open movie.

The file isn’t compatible with QuickTime Player.


I find this incredibly hard to believe since I am watching the video in QuickTime Player.

It's not a disk space problem. It's not specific to any particular drive (I've tried both the internal SSD, and four different external HDDs).


Why am I seeing this error message about a file that QuickTime is already playing?

And, if it is a valid error message, why would it appear only when saving the copy file, and not when opening the original?


Trimming the file is the only action I have taken. I am not exporting it, merely saving it.

MacBook Air, macOS Sierra (10.12.6), 13", mid-2013, 8GB RAM, 256 GB SSD

Posted on Aug 7, 2017 8:37 PM

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2 replies

Aug 8, 2017 8:13 AM in response to QRSW

Why am I seeing this error message about a file that QuickTime is already playing?

And, if it is a valid error message, why would it appear only when saving the copy file, and not when opening the original?

I believe this is a trapping error bug in the QT X embedded structure since it seems to be repeatable but seemingly only for H.264/AAC default setting encodes in an MOV file container. Basically your CMD-SHIFT-S workflow creates a "temporary" duplicate file from which your use of the "Trim" routine extracts a secondary "temporary" file. Not sure, but suspect QT X is trying to use the "Save As..." routines to copy a portion of the secondary target file data which references the, as yet, unsaved source reference file still in memory which may either be creating a circular reference loop or orphaning/masking the original source data which does exists as an actual file stored on the drive. This does not appear to be a problem for data stored in other file containers or files containing non-H.264/AAC default encodes which automatically trigger the transcoding ("export") of data rather than the "Save As..." routine. For this reason, my guess is that this is a procedural problem based on an error trapping bug that only shows up when using your specific workflow. I normally create a physical "duplicate" file using the Finder CMD-D option on the selected original file stored to the drive and then open the "physical" duplicate copy file in QT X for trimming. This latter approach did not create your issue when I tested it moments ago based on the same originally sourced file. Still you may want to report your specific workflow issue to Apple for correction.

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error message "The file isn’t compatible with QuickTime Player" on file that's already open and playing in QuickTime

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