Apple Watch (Gen 1) Screen fell off

Brand new watch one week old .

Go to work and look at my watch To see what time it is and there is no screen on it .

Hadn’t a clue where it fell off as id been to a fair few jobs that morning .

Went into the Apple shop and they didn’t give a toss just said because you haven’t got the screen couldn’t do anything . How the **** do they expect you to find a small screen like that. Should off not fell out in the first place looks like it’s £360 down the pan .

Going to see trading standers tomorrow as it’s not on

Will not be letting this matter go

I, like you, take exceptional care of my electronic devices. I quit wearing my 1st gen apple watch (38 mm with Milanese loop.) I began wearing one of my traditional Omega watches again and had not worn the apple watch in about two months. I picked it up from my dresser last night and the face had become detached since last wearing it. The face was dangling by the ribbon cable. How in the world did that happen? Am I to understand that apple is charging about half what the watch costs to simply re-attach the face to the case? If so, they can count me as a former watch customer from now on.

My Gen 1 sport 38mm watch had the same problem. The lower part of the touchscreen detached from its base. I have an appointment made with genius bar this Saturday. Let's see what they say. Someone mentioned Apple extended warranty on some models of Gen 1 watch but I can't find an official link to the policy. I might have to show it to the Apple store.

Exact same thing happened to me. 860 dollar watch with the face that comes off. It costs 249 to repair. This is how Apple becomes a 1 trillion dollar company, by ripping off their customers like this. Very disappointed in apple.

Well. Same here. First i broke two screens on iwatch one by dropping it 2 feel on wooden floor (hanks to poorly though through bracelet locking mechanism). The cost of repairing the screen was more than half the watch at that point - that one is still in my closet. Then the screen cane off on series 2 a month after warrNty expired. They would not fix it and asked 249 usd to swap. Just insanity. I told them if this is the case it this the last i watch I or anybody in family buys - they didn't care one bit. Two fully working iwatches in the draw and no more of this nonsense service. Thank you Apple.

I am so glad you had a positive experience. Unfortunately neither Apple Customer Service nor the Apple store representative offered me that option. In fact when I requested it and referenced the on line discussion about the battery he outright rejected my appeal and refused to give me any recovery other than to pay for the $200 repair or as he said "invest in a new watch since the prices had come down and it made more sense as an investment." I am very pro Apple but this was a horrid experience and the rep was unrelenting. Maybe they just didn't like me or there is some algorithm for their offering a replacement that I didn't qualify for. Either way it is a serious blemish on their reputation but I am only one customer. Thanks for sharing.

Just happened to my wife’s watch. Never been damaged or wet. It’s a shame that the quality of Apple products has gone down as of late.

Same here. Fell off while I work in my office.

Call Apple support they’ll help you.

Did Apple actually tell you that it would cost $200 to fix it i.e., it’s not covered due to the swelling battery problem?

The same thing happens to my watch when I was sitting at my desk!! This must be a manufacture problem. Apple should help their customers to solve the problem. I need advice to get my watch back without buying another one nor paying hefty repair cost for it.

I don't expect this from Apple products. A company known for its build quality, and reliability ...the screen popping out for no apparent reason? I am still discussing the matter with Apple and so far, no luck...will keep asking till I get acceptable outcome.

This just happened to me while my baby stretched herself in my arms. One stretch and my watch screen popped off. To say I’m disappointed by what I’m reading here is an understatement. I have treated my watch with care and rely on it for many things. Now I have a choice of paying out near the cost of a new watch to have it repaired. Unacceptable. Anyone try super-glue? (I know, no polls allowed... relax, it’s a joke. Or is it?

I'm going to talk to a "genius" today at the Apple Store having been granted an audience. (Do they charge for a visit?) I paid right at $1200 for mine with tax, license, dealer prep, and options, and that's been barely 2 years ago. Now the screen is dangling. Are we taking bets on what they'll say? I'm betting they can offer me a solution for around $1200. Given that it's Apple, did they designate the bands on the earlier generation watches "obsolete"? I wouldn't be surprised at all. I may have to go back to that Swatch that I've had for 30 years and paid about $30 for. I'll sure as heck not give them any more money. Done with giving them money. Period.

Apple markets these watches as durable devices that can be used while working out, surfing or and every other physical activity, what a joke. Apple should be ashamed of the way they are treating people, and mostly for the quality of their product.