Hi,
My Macbook Pro is blocked by a hacking device. It requires a 6 cases password which I am not able to enter and if I cannot do it, asks me to write to *****@caramail.com.
Could you please help me with that?
Thanks in advance.
Priscille
<Email Edited by Host>
MacBook Pro (Retina, 13-inch,Early 2015), macOS Sierra (10.12.6)
Chances are that your Apple ID was hacked (happens a lot lately). After gaining access to that, they locked your Mac with the Find My Mac function: Use a firmware password on your Mac - Apple Support
These instructions can get you out of this, but you'll probably need Apple's assistance with that: If you think your Apple ID has been compromised - Apple Support (also read the last section of the first link).
For future reference: be sure to activate two-factor authentication for your Apple ID: Two-factor authentication for Apple ID - Apple Support
Aside from that also set your own Firmware password as soon as you are able to use your Mac again.
I've the same issue with a macbook air,
i will try your process,
but me a little different point is: There is a firmware password on mac 😟 i don't know how can i reset it
Most cases of computers that appear to be "taken over" by malware are simply never-ending javascript running in a browser window.
If you could close the browser window, you would be free.
Otherwise, If you could Quit or Force-Quit the browser (Command-Option-Escape) you would be free.
Otherwise, if you could shut down the computer, you would be free.
Otherwise, if you emergency power-off the computer (hold the power button for about ten seconds) you would be free.
When starting up again, hold down shift [at the login screen] to avoid re-launching all the same Applications that were open before.
When re-launching the browser, hold down shift to avoid re-opening all previously opened windows.
Macbook blocked ******@caramail.com
