How to I get rid of this black spot on my camera

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Level 1

24 points

How to I get rid of this black spot on my camera

I have the iPhone 7 and I have a black spot on my camera that I noticed. I tried cleaning the camera but it doesn't work. I also heard that updating it will get rid of it but my phone is up to date. Does any one know what I can do about this issue.

Posted on Aug 19, 2017 2:47 PM

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Answer 1

Top-ranking reply

Jonathan UK

Level 10

163,955 points

Aug 20, 2017 6:00 AM in response to Andrea0909

Hi

Follow the instructions here, including contacting Apple Support (mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:

Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

Kurt Lang

Level 9

63,830 points

Aug 21, 2017 6:09 AM in response to Andrea0909

It's dust either on the back/inside of the lens, or on the sensor. I would not recommend trying to clean it yourself as it would require taking the phone apart. Take it to an Apple Store.

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