Finder bug when collaborating on a iWork document via iCloud

Hi,


I'm experiencing an issue with the collaboration in iWork. Every time I open a Pages or Numbers document for which I invited people to collaborate with me, via iCloud, my Finder gets really slow, even frozen and I have to wait a 10-20 seconds before I can use it again. I can see in the Activity Monitor that the Finder takes about 10 GB of memory and uses a lot of CPU power.


When I close all iWork documents with collaboration (and only those ones), the Finder gets back its normal functioning, except that the amount of RAM used doesn't necessarily decrease to a normal state.


Anyone has an idea?


Thanks,

Nico

MacBook Pro (Retina, 15-inch, Late 2013), macOS Sierra (10.12.1)

Posted on Aug 21, 2017 11:38 AM

Reply
6 replies

Aug 21, 2017 12:11 PM in response to Eric Root

Here is the report:


EtreCheck version : 3.4.2 (436)

Rapport créé le 2017-08-21 21:07:05

Télécharger EtreCheck chez https://etrecheck.com

Temps d’exécution : 2:18

La vitesse : Excellente


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Cliquez sur les liens [Détails] pour plus d’informations sur cette ligne.

Cliquez sur le lien [Nettoyer] pour retirer les fichiers inutiles.


Problème : Curseur Arc-en-ciel

Description :

Finder gets really slow, even frozen, each time I open a Pages or Numbers document with collaboration enabled.


Informations matérielles :

MacBook Pro (Retina, 15 pouces, fin 2013)

[Les caractéristiques techniques] - [Le guide de l’utilisateur] - [Garantie & service]

MacBook Pro - modèle : MacBookPro11,3

1 2,6 GHz Intel Core i7 (i7-4960HQ) CPU: 4-core

16 GB RAM Pas extensible

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth : Bon - Handoff/Airdrop2 disponible

Réseau sans fil : en0 : 802.11 a/b/g/n/ac

Batterie : Santé = Satisfaisant - Nombre de cycles = 130

Quota iCloud : 2.30 Go disponible


Informations vidéo :

Intel Iris Pro - VRAM : 1536 Mo

NVIDIA GeForce GT 750M - VRAM : 2048 Mo

Color LCD 2880 x 1800

Philips 236VL 1920 x 1080 @ 60 Hz


Informations des disques :

APPLE SSD SM1024F disk0: (1 To) (SSD - TRIM: Oui)

[Afficher le rapport SMART]

EFI (disk0s1 - MS-DOS FAT32) <non monté> [EFI] : 210 Mo

(disk0s2) <non monté> [Conteneur CoreStorage]: 999.70 Go

Recovery HD (disk0s3 - HFS+) <non monté> [Recovery] : 650 Mo


Informations USB :

USB30Bus

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

GenesysLogic USB2.0 Hub

Mitsumi Electric Apple Optical USB Mouse


Informations Thunderbolt :

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to Gigabit Ethernet Adapter


Disques virtuels :

Macintosh HD (disk1 - HFS+ journalisé) / [Startup] : 999.35 Go (114.32 Go libre)

Crypté AES-XTS Ouvert

Disque phsyique : disk0s2 999.70 Go Online

dossier_confidentiel (disk2s2 - HFS+) /Volumes/dossier_confidentiel : 537 Mo (514 Mo libre)

Disque phsyique : Disk Image 537 Mo (514 Mo libre)


Logiciels du système :

macOS Sierra 10.12.6 (16G29) - Temps depuis le démarrage : environ 17 jours


Gatekeeper :

Mac App Store et développeurs identifiés


Nettoyage :

/Library/LaunchDaemons/org.wireshark.ChmodBPF.plist

/Library/Application Support/Wireshark/ChmodBPF/ChmodBPF

Logiciel non trouvé !

Un fichier orphelin trouvé. [Nettoyer]


Extensions du noyau :

/Applications/Tunnelblick.app

[désengagé] net.tunnelblick.tap (20141104 (Tunnelblick build 4813)) [Rechercher]

[désengagé] net.tunnelblick.tun (20141104 (Tunnelblick build 4813)) [Rechercher]


/Applications/VMware Fusion.app

[désengagé] com.vmware.kext.vmci (8.5.8) [Rechercher]

[désengagé] com.vmware.kext.vmioplug.15.2.1 (8.5.8) [Rechercher]

[désengagé] com.vmware.kext.vmnet (8.5.8) [Rechercher]

[désengagé] com.vmware.kext.vmx86 (8.5.8) [Rechercher]


/Applications/Veertu Desktop.app

[désengagé] net.sf.tuntaposx.tap (20150118) [Rechercher]


/Library/Application Support/VirtualBox

[engagé] org.virtualbox.kext.VBoxDrv (5.1.18) [Rechercher]

[engagé] org.virtualbox.kext.VBoxNetAdp (5.1.18) [Rechercher]

[engagé] org.virtualbox.kext.VBoxNetFlt (5.1.18) [Rechercher]

[engagé] org.virtualbox.kext.VBoxUSB (5.1.18) [Rechercher]


/Library/Extensions

[engagé] com.Apowersoft.driver.AudioDevice (1.6.7 - SDK 10.11) [Rechercher]


Agents de lancement systèmes :

[désengagé] 6 tâches d’Apple

[engagé] 154 tâches d’Apple

[en marche] 97 tâches d’Apple

[interrompu] 25 tâches d’Apple

25 opérationss interrompues par manque de mémoire


Daemons de lancement systèmes :

[désengagé] 36 tâches d’Apple

[engagé] 161 tâches d’Apple

[en marche] 98 tâches d’Apple

[interrompu] 23 tâches d’Apple

23 opérationss interrompues par manque de mémoire


Agents de lancement :

[échec] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installé 2017-01-12) [Rechercher]

[échec] com.oracle.java.Java-Updater.plist (? 1c4cd32f 72ac4dde - installé 2017-08-09) [Rechercher]

[désengagé] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installé 2016-12-13) [Rechercher]

[désengagé] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installé 2016-11-28) [Rechercher]

[engagé] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installé 2016-10-26) [Rechercher]


Daemons de lancements :

[engagé] com.DesignScience.DSMTTool.plist (Design Science, Inc. - installé 2015-10-17) [Rechercher]

[en marche] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installé 2017-01-12) [Rechercher]

[en marche] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installé 2017-01-12) [Rechercher]

[engagé] com.adobe.fpsaud.plist (? 2afb3af7 a775594b - installé 2016-09-24) [Rechercher]

[engagé] com.daisydiskapp.DaisyDiskAdminHelper.plist (Software Ambience Corp. - installé 2016-05-01) [Rechercher]

[engagé] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installé 2016-07-07) [Rechercher]

[engagé] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installé 2010-08-31) [Rechercher]

[engagé] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installé 2016-01-09) [Rechercher]

[engagé] com.omnigroup.OmniSoftwareUpdate.OSUInstallerPrivilegedHelper.6.plist (The Omni Group - installé 2016-09-11) [Rechercher]

[engagé] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installé 2017-07-22) [Rechercher]

[engagé] com.prosofteng.DriveGenius.locum.plist (? c8db10d3 bf847b24 - installé 2015-10-17) [Rechercher]

[engagé] com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installé 2017-03-29) [Rechercher]

[engagé] com.skype.skypeinstaller.plist (Skype - installé 2016-07-27) [Rechercher]

[engagé] com.teamviewer.Helper.plist (TeamViewer GmbH - installé 2016-11-28) [Rechercher]

[désengagé] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installé 2016-12-13) [Rechercher]

[en marche] com.veertu.vlaunch.plist (Veertu Inc - installé 2017-03-20) [Rechercher]

[engagé] net.tunnelblick.tunnelblick.tunnelblickd.plist (Jonathan Bullard - installé 2017-07-01) [Rechercher]

[engagé] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installé 2016-10-26) [Rechercher]

[désengagé] org.virtualbox.startup.plist (Shell Script 700b9385 - installé 2017-03-20) [Rechercher]

[engagé] org.wireshark.ChmodBPF.plist (? d4207e05 0 - installé 2016-01-17) [Rechercher] - /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF : Logiciel non trouvé


Agents de lancement pour l’utilisateur :

[engagé] com.apple.serveralertproxy.plist (? 7ce1e1a0 2c5237ea - installé 2017-08-21)

[engagé] com.coconut-flavour.coconutBattery-Menu.plist (Christoph Sinai - installé 2017-06-15) [Rechercher]

[engagé] com.google.keystone.agent.plist (Google, Inc. - installé 2017-07-10) [Rechercher]

[engagé] com.rogueamoeba.loopbackd.plist (Rogue Amoeba Software, LLC - installé 2017-04-07) [Rechercher]

[engagé] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installé 2017-08-10) [Rechercher]

[en marche] com.spotify.webhelper.plist (Spotify - installé 2017-08-02) [Rechercher]

[engagé] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (Jonathan Bullard - installé 2017-06-21) [Rechercher]

[désengagé] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installé 2017-03-20) [Rechercher]

[engagé] tv.plex.player-helper.plist (? cc7bdb1f 27d9cda1 - installé 2017-08-02) [Rechercher]


Éléments Ouverture :

iTunesHelper Application (Apple, Inc. - installé 2017-07-21)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

smcFanControl Application

(/Applications/smcFanControl.app)

Resilio Sync Application

(/Applications/Resilio Sync.app)

nextcloud Application

(/Applications/nextcloud.app)

Xperia Companion Agent Application - Masqué

(/Applications/Xperia Companion.app/Contents/Frameworks/Xperia Companion Agent.app)

SpeechSynthesisServer Application

(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

Android File Transfer Agent Application

(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

HazelHelper Application

(/Library/PreferencePanes/Hazel.prefPane/Contents/MacOS/HazelHelper.app)

NativeDisplayBrightness Application - Masqué

(/Applications/NativeDisplayBrightness.app)

NativeDisplayBrightness Application - Masqué

(/Applications/NativeDisplayBrightness.app)


Modules internets :

FlashPlayer-10.6: 23.0.0.185 (installé 2016-10-21) [Rechercher]

QuickTime Plugin: 7.7.3 (installé 2017-08-03)

Flash Player: 23.0.0.185 (installé 2016-10-21) Obsolète ! Mettre à jour

JavaAppletPlugin: Java 8 Update 144 build 01 (installé 2017-08-09) Vérifier la version

VLC Plugin: 2.2.1 (installé 2015-04-14) [Rechercher]

SharePointBrowserPlugin: 14.0.0 (installé 2010-09-01) [Rechercher]


Extensions de Safari :

[activée] Antidote-Safari - Druide informatique inc. - http://www.antidote.info/ (installé 2015-12-09)

[activée] Clip to DEVONthink - DEVONtechnologies - http://www.devontechnologies.com/redirect.php?id=download-extras (installé 2017-05-04)

[désactivée] Ecosia - The search engine that plants trees - Ecosia - https://ecosia.org/ (installé 2016-11-14)

[désactivée] uBlock - Chris Aljoudi - https://chrismatic.io/ (installé 2016-10-10)

[activée] Enpass Password Manager - Sinew Software Systems - https://enpass.io/ (installé 2017-04-07)

[désactivée] Awesome Screenshot - Diigo - http://www.diigo.com/ (installé 2017-07-05)

[désactivée] Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (installé 2016-09-22)

[désactivée] Disconnect - Disconnect - https://disconnect.me/ (installé 2017-02-16)

[activée] Fontface Ninja - Creaktif - http://www.fontface.ninja/ (installé 2017-02-17)


Panneaux de préférences tiers :

Flash Player (installé 2016-09-24) [Rechercher]

FUSE (installé 2017-04-16) [Rechercher]

Hazel (installé 2017-07-06) [Rechercher]

Java (installé 2017-08-09) [Rechercher]

RCDefaultApp (installé 2009-09-20) [Rechercher]


Time Machine :

Ignorer les fichiers du système : NON

Sauvegardes mobiles : Activé

Sauvegarde automatique : OUI

Disques sauvegardés :

Macintosh HD : Taille du disque : 999.35 Go Disque utilisé : 885.04 Go

Destinations :

Backups [Network]

Taille totale : 1.10 To

Nombre total de sauvegardes : 63

Sauvegarde la plus ancienne : 06/02/2017 12:01

Dernière sauvegarde : 21/08/2017 20:01

Taille du disque de sauvegarde : Trop petite

Taille de la sauvegarde 1.10 To > (Disque utilisé 885.04 Go X 3)


Utilisation du processeur par opération :

39% Finder

23% WindowServer

7% Activity Monitor

6% coreaudiod

4% kernel_task


Utilisation de la RAM par opération :

3.90 Go kernel_task

2.80 Go Finder

571 Mo WindowServer

350 Mo com.apple.WebKit.WebContent

258 Mo Pages


Utilisation du réseau par opération :

Entrée Sortie Nom de l’opération

98 Mo 35 Mo mDNSResponder

4 Mo 1 Mo netbiosd

1022 Ko 359 Ko Mail

111 Ko 174 Ko apsd

98 Ko 65 Ko Notes


Utilisation de l’énergie par opération :

32.76 WindowServer

13.20 Finder

9.52 coreaudiod

5.14 Activity Monitor


Informations de la mémoire virtuelle :

1.44 Go RAM disponible

26 Mo RAM libre

14.56 Go RAM utilisé

1.41 Go Fichiers en cache

10.04 Go Fichier d’échange utilisé


Installations de logiciel :

Apowersoft Téléchargeur Vidéo pour Mac: (installé 2017-08-01)

Spark: 1.3.0 (installé 2017-08-03)

Java 8 Update 144: (installé 2017-08-09)

batchDOC: 1.80 (installé 2017-08-09)

GIF Brewery 3: 3.6 (installé 2017-08-09)

Adobe Acrobat Reader DC (17.012.20093): (installé 2017-08-10)

Adobe Acrobat Reader DC (17.012.20095): (installé 2017-08-13)

Mactracker: 7.6.6 (installé 2017-08-19)


La liste des installations peut ne pas être complète.


Informations du diagnostic :

2017-08-21 19:07:12 Finder.app Taux d’usage du CPU élevé [Ouvrir] [Les détails]

2017-08-19 11:40:45 PiPifier.app Écrasement [Ouvrir]



The amount of RAM used by Finder decreased to 2.6 GB, but the app it's still really slow and freezes regularly.


Thanks for your answer.

Aug 22, 2017 11:29 AM in response to nollivier

You are welcome. If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.


Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra

Aug 21, 2017 12:00 PM in response to nollivier

Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Aug 21, 2017 12:28 PM in response to nollivier

You are welcome.


Nettoyage :

/Library/LaunchDaemons/org.wireshark.ChmodBPF.plist

/Library/Application Support/Wireshark/ChmodBPF/ChmodBPF

Logiciel non trouvé !

Un fichier orphelin trouvé. [Nettoyer]


Remove this file by running the report again and clicking Nettoyer.


I don't see any programs known to cause problems. Below is a long shot.


Do a backup, preferably 2 backups on 2 separate drives.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.finder.plist. Move the .plist to your desktop.


Re-launch Finder by restarting the computer and test. If it works okay, delete the plist from the desktop.


If the same, return the .plist to where you got it from, overwriting the newer one.


Thanks to leonie for some information contained in this.

Aug 22, 2017 5:22 AM in response to Eric Root

Remove this file by running the report again and clicking Nettoyer.

Done.


Then go to Preferences/com.apple.finder.plist. Move the .plist to your desktop.


Re-launch Finder by restarting the computer and test. If it works okay, delete the plist from the desktop.


I tried that, but it didn't change anything, or only partially. After opening a Pages document (with collaboration) and starting working on it, the Finder get more and more slow.


A have Resilio Sync syncing some of my folders (but not obviously not iCloud Drive one), and ForkLift almost always opened. I tried to close them but it didn't seem to change anything.


Thanks

Nico

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Finder bug when collaborating on a iWork document via iCloud

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