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Carrier Delivery Options
Apple chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may make subsequent delivery attempts before returning the shipment to Apple. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.
If you are unavailable to provide a signature, Apple offers three easy options for you to receive your package.
Option 1: Pre-sign with Apple once your order has shipped
There are two ways you can Pre-sign for your shipment:
- Click the Pre-sign for this shipment link in your Shipment Notification email
- Visit online Order Status and click the "Pre-sign for this shipment" link
Complete and print the Shipment Release Authorization form. Leave the form on your door for the carrier, prior to 8:00 a.m. on the day of expected delivery.You can specify a preferred delivery location (e.g., front door, back door, immediate neighbor, or building manager). If you provide an address other than the one specified on the package, someone must sign for the package.If you'd like to pre-sign for more than one shipment, simply print, sign, and leave a Shipment Release Authorization for each package.For safety and security reasons, all deliveries are subject to the driver's discretion. If you are unable to access the Pre-sign Form, call Apple Store Customer Service at 1-800-676-2775 and let us help!
Option 2: Sign to release your shipment to your address, an immediate neighbor, or a building manager
If you did not pre-sign for your package through Apple, and you were unavailable to provide a signature, the carrier will leave a Delivery Notice on your door after the first delivery attempt.You can sign the Delivery Notice, specify a preferred delivery location (e.g., front door, back door, immediate neighbor, building manager), and leave the notice on your door prior to the next delivery attempt.If you provide an address other than the one specified on the package, someone must sign for the package.
Option 3: Pick up package at carrier's local facility
After the first delivery attempt, you can request to pick up your package at our carrier's local facility. Call the number on the carrier's Delivery Notice and inform the carrier you'd like to pick up your package in person.To pick up your package from the carrier's local facility, you'll need:
- The Delivery Notice
- Government ID (driver's license, passport) that matches the package name and address
- Second ID with your name on it (credit card, social security card)
The carrier can release the package only to the person included on the shipping address.