Forgot the answer to my Apple ID security questions

Hi

You will need to contact Apple Support for assistance.

Contact information is available here:

Contact Apple for help with Apple ID account security - Apple Support

(I'm afraid that no-one here can access your account or reset the questions for you. You are not talking to Apple here - this is a user-based technical support community).

In addition to what you've been told, try to follow the steps provided here:

If you forgot the answers to your Apple ID security questions - Apple Support

If nothing helps, then ... contact Apple here: Contact Apple for help with Apple ID account security - Apple Support

Regards

Giulio

If you don’t know the answers to your security questions go to If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

And you can get a call from Apple support to help solve your problemusing this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

If you need additional Apple ID support use

Apple ID Support https://support.apple.com/apple-id Go to the bottom of the page to “Tell us how we can help” Click the Get support tab. Choose “Forgot security questions"

This is a user-to-user technical support forum, not a way to contact Apple. Anything you post here is visible to anyone with an Internet connection. So you have just published your email address to several billion people. I've asked the hosts to remove it.

You need to contact Apple's Account Security Team to reset your questions: Apple ID: Contacting Apple for help with Apple ID account security

contact Support in the country where you live (and which is therefore the country on your account) and see if they can reset them for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

By saying "we don’t have sufficient information to reset your security questions," Apple has notified you that you can't answer your security question satisfactorily. So see Security and your Apple ID https://support.apple.com/en-us/HT201303

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

Thus, given Apple's notification, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have your receipt for your purchase of a pertinent device from an authorized Apple seller with its serial number on it). If you want to contact Apple Support to discuss any possible extenuating circumstance, see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your extenuating circumstance. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Apple ID Support https://support.apple.com/apple-id

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485 and try to reset them in your Apple ID account https://appleid.apple.com/#!&page=signin. If you can't do

so, then Apple has precluded you from resetting them and, thus, has notified you that you cannot answer them satisfactorily. 

So see Security and your Apple ID https://support.apple.com/en-us/HT201303. This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

Thus, given Apple's notification, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have your receipt for your purchase of a pertinent device from an authorized Apple seller with its serial number on it). If you want to contact Apple Support to discuss any possible extenuating circumstance, see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your extenuating circumstance. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Apple ID Support https://support.apple.com/apple-id

Apple Support Twitter  https://twitter.com/AppleSupport. There may be a wait.

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

Hi all. I found a solution. When updating my iphone to the latest ios today (1 Aug 2022 v15.6). It asked me to upgrade my security. I went through the process of updating my security to two factor authentication. From the phone I was able to select a secondary email for two factor, so I created a second gmail account as the. email I had associated with it stated that it could not be verified. I am not sure why, but I then put in the details of the new address. This then also became the apple id sign in, replacing the old one which was only a username (created 20 odd years ago). During this process I was able to set up two factor authentication; bypassing the security question endless loop that we have all been stuck in. I am now able to sign into my apple id from the website again. I am no longer asked the security questions and have to guess. I hope this helps. I did not get the apple support people to suggest this approach after 2 calls, 3 techs and 2 hours on the phone.

If you forgot the answers to your Apple ID security questions - Apple Support

Did you call Apple support and say that you forgot the security questions? Did you contact Apple's Account Security team: Apple ID: Contacting Apple for help with Apple ID account security

Do you think you are the only person in the world who has forgotten their security questions, and that Apple does not have a way to resolve the problem? They do. but you have to use it.

And note that if you enabled 2 factor authentication you will never again have to remember your security questions: Two-factor authentication for Apple ID - Apple Support

Did you call Apple support and say that you forgot the security questions? Did you contact Apple's Account Security team: Apple ID: Contacting Apple for help with Apple ID account security

Do you think you are the only person in the world who has forgotten their security questions, and that Apple does not have a way to resolve the problem? They do. but you have to use it.

And note that if you enabled 2 factor authentication you will never again have to remember your security questions: Two-factor authentication for Apple ID - Apple Support

The solution is in the post immediately above yours, repeated here so you don't have to scroll up:

You will need to contact Apple Support for assistance.

Contact information is available here:

Contact Apple for help with Apple ID account security - Apple Support

Hi aittey,

Apple have this support article online for when you have forgotten your Apple ID security questions.

You can reset your security questions from iforgot.apple.com.

https://support.apple.com/en-au/HT201485

Hope this helps you :)

Hi sardar parvenu,

welcome to the Apple Community, where some of the Apple users, like you, do their best they can to help each other.

You might want to try this article from Apple Support

for the steps to take to reset your security questions.

If you’ve forgotten the answers to your Apple ID security questions

https://support.apple.com/en-au/HT201485

Hope this helps :)

G'day jblab97,

Contact Apple for help with Apple ID account security:

Try under: Asia=Pacific

https://support.apple.com/en-gb/HT204169

Article: about your Apple ID e-mail addresses:

Scroll down to: Reset your security questions

and Click the link for the steps to follow:

says

If you ever forget your security questions, you can use your rescue email address to reset them.

https://support.apple.com/en-us/HT201356

Or

See a list of Apple phone numbers around the world:

Says: Asia-Pacific: Australia (61) 1-300-321-456 1

https://support.apple.com/en-us/HT201232

Cheers :)