Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What is "Advanced Mac Cleaner" ?

I'm getting "Advanced Mac Cleaner" window when starting up MacBook. What is it? Is it safe? if not how to delete?

MacBook Pro (15-inch Late 2011), macOS Sierra (10.12.6)

Posted on Aug 28, 2017 7:50 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 28, 2017 8:37 AM

No, it's not safe. No anti-virus or so-called "cleaning" apps are necessary or recommended for Mac OS.


Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ) If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC. It gets rave reviews and is about the most proven anti-malware software for Mac.

1 reply
Question marked as Top-ranking reply

Aug 28, 2017 8:37 AM in response to whart2525

No, it's not safe. No anti-virus or so-called "cleaning" apps are necessary or recommended for Mac OS.


Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ) If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC. It gets rave reviews and is about the most proven anti-malware software for Mac.

What is "Advanced Mac Cleaner" ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.