Recently virtually all internal functions on the Mac mini have slowed down--the beach ball is ubiquitous. I know of no known changes made, My internet DL/UL speed is good. I ran CleanmyMac and deleted all the junk, but it made no difference.
Here are snapshots of my Activity Monitor. I'm not a hi tech guy. Any and all suggestions would be welcome.
Mac mini, OS X Yosemite (10.10)
Looking at your latest etrecheck list:
1. remove all entries in SystemPreferences->Users&Groups->éLoginItems, with the minus sign under the list.
Then restart the mac: uninstalling software when it is running is mostly incomplete.
2. If you are are heavy user of Dropbox, you can put it in the LoginItmes again.
The rest stays out. Then, before anything else:
3. there is a s**t leftover from MacPaw CleanMyMac (because it was running when you uninstalled it).
In Finder, select the Homefolder (yourname) on the left,
then select the GO menu and hold the Alt(option) key,
select Library,
in Library open the LaunchAgents folder,
delete the ....macpaw.CleanMyMac....plist.
Then restart again.
that should do it.
If you feel uncertain, make a new etrecheck list afterwards and post it
btw: you are not old, not at all.
Looking at your latest etrecheck list:
1. remove all entries in SystemPreferences->Users&Groups->éLoginItems, with the minus sign under the list.
Then restart the mac: uninstalling software when it is running is mostly incomplete.
2. If you are are heavy user of Dropbox, you can put it in the LoginItmes again.
The rest stays out. Then, before anything else:
3. there is a s**t leftover from MacPaw CleanMyMac (because it was running when you uninstalled it).
In Finder, select the Homefolder (yourname) on the left,
then select the GO menu and hold the Alt(option) key,
select Library,
in Library open the LaunchAgents folder,
delete the ....macpaw.CleanMyMac....plist.
Then restart again.
that should do it.
If you feel uncertain, make a new etrecheck list afterwards and post it
btw: you are not old, not at all.
Thanks.
I performed all the tasks you assigned, I believe successfully. Here is the latest EC Report which still shows below average performance, and I finally got a SMART report--but don't know what it means.
smartctl 6.5 2016-05-07 r4318 [Darwin 14.5.0 x86_64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: Hitachi/HGST Travelstar Z5K500
Device Model: APPLE HDD HTS545050A7E362
Serial Number: TES51949HD62BC
LU WWN Device Id: 5 000cca 73ad3a2c4
Firmware Version: GG2AB980
User Capacity: 500,107,862,016 bytes [500 GB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Form Factor: 2.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS T13/1699-D revision 6
SATA Version is: SATA 2.6, 3.0 Gb/s
Local Time is: Fri Sep 1 12:16:18 2017 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 45) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 112) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 062 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 040 Pre-fail Offline - 0
3 Spin_Up_Time 0x0007 214 214 033 Pre-fail Always - 1
4 Start_Stop_Count 0x0012 094 094 000 Old_age Always - 10124
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 040 Pre-fail Offline - 0
9 Power_On_Hours 0x0012 084 084 000 Old_age Always - 7015
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 094 094 000 Old_age Always - 10123
160 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 0
191 G-Sense_Error_Rate 0x000a 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 4294967325
193 Load_Cycle_Count 0x0012 071 071 000 Old_age Always - 296562
194 Temperature_Celsius 0x0002 171 171 000 Old_age Always - 35 (Min/Max 14/43)
195 Hardware_ECC_Recovered 0x000a 100 100 000 Old_age Always - 0
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0
223 Load_Retry_Count 0x000a 100 100 000 Old_age Always - 0
254 Free_Fall_Sensor 0x0032 100 100 000 Old_age Always - 11
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 164 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
EtreCheck version: 3.4.4 (448)
Report generated 2017-09-01 12:13:55
Download EtreCheck from https://etrecheck.com
Runtime: 5:36
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information: ⓘ
Mac mini (Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
Mac mini - model: Macmini6,1
1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
Intel HD Graphics 4000 - VRAM: 1024 MB
S22C150 1280 x 720 @ 60 Hz
Disk Information: ⓘ
APPLE HDD HTS545050A7E362 disk0: (500.11 GB) (Rotational)
[Show SMART report]
(disk0s1) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (433.24 GB free)
(disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
XHCI Root Hub SS Simulation
LaCie Rugged Mini USB 3.0 1 TB
EHCI Root Hub Simulation
hub_device
Apple Inc. MacBook Air SuperDrive
XHCI Root Hub USB 2.0 Simulation
Mitsumi Electric Hub in Apple Extended USB Keyboard
EPSON EPSON WF-3520 Series
Logitech USB Receiver
Mitsumi Electric Apple Extended USB Keyboard
EHCI Root Hub Simulation
hub_device
hub_device
Apple, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Time Machine Backup (disk1s2 - Journaled HFS+) /Volumes/Time Machine Backup : 999.86 GB (458.82 GB free)
Physical disk: (null) 999.86 GB (458.82 GB free)
System Software: ⓘ
OS X Yosemite 10.10.5 (14F2511) - Time since boot: less than an hour
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/System/Library/Extensions
[loaded] com.Logitech.Control Center.HID Driver (3.3.0) [Lookup]
[not loaded] com.Logitech.Unifying.HID Driver (1.2.0-302) [Lookup]
[not loaded] com.prolific.driver.PL2303 (1.5.0 - SDK 10.6) [Lookup]
[not loaded] nl.bjaelectronics.driver.PL2303 (1.0.0d1 - SDK 10.7) [Lookup]
System Launch Agents: ⓘ
[not loaded] 4 Apple tasks
[loaded] 143 Apple tasks
[running] 65 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 46 Apple tasks
[loaded] 137 Apple tasks
[running] 78 Apple tasks
Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-06-21) [Lookup]
[running] com.epson.eventmanager.agent.plist (? cd93600d e778c7d - installed 2014-09-16) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? e0994f31 be93c7fb - installed 2017-07-23) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-24) [Lookup]
[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-03-30) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-13) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-12) [Lookup]
User Launch Agents: ⓘ
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]
User Login Items: ⓘ
- SMLoginItem - Hidden (Dashlane - installed 2017-07-12)
(~/.Trash/Dashlane 11-32-37-976.app/Contents/Library/LoginItems/DashlaneAgent.app)
- SMLoginItem - Hidden (Dashlane - installed 2017-06-29)
(~/.Trash/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app)
Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2012-11-16)
(/Volumes/Time Machine Backup/Backups.backupdb/[redacted] [redacted]’s Mac mini/2013-04-25-141005/Macintosh HD/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
- SMLoginItem - Hidden (Dashlane - installed 2017-07-29)
(~/.Trash/Dashlane 22-55-18-421.app/Contents/Library/LoginItems/DashlaneAgent.app)
Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2013-04-27)
(/Volumes/Time Machine Backup/Backups.backupdb/[redacted] [redacted]’s Mac mini/2013-06-06-121135/Macintosh HD/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
- SMLoginItem - Hidden (Dashlane - installed 2017-08-22)
(/Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app)
Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2015-05-25)
(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
Internet Plug-ins: ⓘ
Flip4Mac WMV Plugin: 3.1.0.24 (installed 2013-04-24) [Lookup]
FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-08) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-21)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-08-31) [Lookup]
AdobePDFViewer: 17.012.20098 (installed 2017-08-31) [Lookup]
Flash Player: 26.0.0.151 (installed 2017-08-08) [Lookup]
Default Browser: 600 (installed 2015-08-21)
SharePointBrowserPlugin: 14.7.2 (installed 2017-03-21) [Lookup]
GarminGpsControl: 4.2.0.0 (installed 2014-03-31) [Lookup]
Silverlight: 5.1.10411.0 (installed 2013-04-24) [Lookup]
JavaAppletPlugin: Java 8 Update 141 build 15 (installed 2017-07-23) Check version
User internet Plug-ins: ⓘ
Move_Media_Player: npmnqmp 071101000050 (installed 2008-09-11) [Lookup]
Safari Extensions: ⓘ
AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-08-11)
Dashlane - Dashlane Inc. - http://www.dashlane.com (installed 2017-08-19)
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-07-24) [Lookup]
Flip4Mac WMV (installed 2013-01-09) [Lookup]
Java (installed 2017-07-23) [Lookup]
Logitech Control Center (installed 2010-05-31) [Lookup]
Time Machine: ⓘ
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 66.01 GB
Destinations:
Time Machine Backup [Local]
Total size: 999.86 GB
Total number of backups: 239
Oldest backup: 4/25/13, 2:10 PM
Last backup: 9/1/17, 11:22 AM
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 66.01 GB X 3)
Top Processes by CPU: ⓘ
7% WindowServer
6% mds
4% kernel_task
1% com.dashlane.DashlaneAgent
1% DashlanePluginService
Top Processes by Memory: ⓘ
689 MB kernel_task
463 MB Safari
272 MB com.apple.WebKit.WebContent
231 MB com.apple.WebKit.WebContent
193 MB mds_stores
Top Processes by Energy Use: ⓘ
8.60 mds
8.42 WindowServer
2.72 com.dashlane.DashlaneAgent
1.38 DashlanePluginService
Virtual Memory Information: ⓘ
4.30 GB Available RAM
2.24 GB Free RAM
3.70 GB Used RAM
2.06 GB Cached files
0 B Swap Used
Software installs: ⓘ
Adobe Flash Player: (installed 2017-08-08)
Adobe Acrobat Reader DC (17.012.20098): (installed 2017-08-31)
Install information may not be complete.
Diagnostics Information: ⓘ
2017-09-01 12:02:14 Last shutdown cause: 0 - Power loss
2017-08-31 09:07:11 com.apple.WebKit.WebContent High CPU use [Open] [Details]
The SMART report should look similar to this post
<https://discussions.apple.com/thread/7896679?answerId=31532314022#31532314022>
Did you get something like that. Or when you say "Nothing happened", do you mean there was nothing displayed?
If you look at the link I provided, I would be looking for SMART entries about
Barry Glasgal wrote:
Here is the current EtreCheck report. I have removed all Avast, Symantec, Trusteer, and CleanMyMac Applications and files. The performance still shows below average.
I wouldn't be concerned about that Barry. If your Mac's performance is acceptable, then you're finished.
There are some User Login items that indicate the apps it wants to launch automatically when you log in are in the Trash. That's harmless but you can fix those "errors" by going to (Apple menu) > System Preferences... > Users & Groups. Select your Account, then the Login Items tab. Select the item(s) that you do not want to launch automatically and click the [—] (minus) button. Doing so does not delete the apps themselves; it merely prevents them from launching automatically when you log in to your Mac.
One more comment:
Time Machine Backup (disk1s2 - Journaled HFS+) /Volumes/Time Machine Backup : 999.86 GB (459.23 GB free)
Physical disk: (null) 999.86 GB (459.23 GB free)
I do not know the implications of that, or if it is anything you need to act upon. I surmise it is a mounted Time Machine sparsebundle volume, which might be appearing on your Mac's Desktop as a generic "optical disc drive" icon like this
Do you see anything like that on your Mac's Desktop? The only reason for asking is to be sure Time Machine is backing up to a directly connected hard disk drive and not a "virtual disk". Only EtreCheck's developer could definitively address that uncertainty.
If an icon resembling the picture above is on your Desktop, select it, then select File > Eject... Then, please confirm Time Machine is continuing to back up as usual by selecting Back Up Now from the Time Machine icon in your Mac's menu bar and let it finish.
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 062 Pre-fail Always - 0
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
191 G-Sense_Error_Rate 0x000a 100 100 000 Old_age Always - 0
195 Hardware_ECC_Recovered 0x000a 100 100 000 Old_age Always - 0
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0I've extracted from the SMART report those lines that I would look at to see if the drive was throwing errors.
The very last column, "RAW VALUE", is where you would see long term accumulated counts.
As you can see, all these error related events have 0 (Zero) counts, so from the SMART report, your drive appears to be "Good"
When there is a failing drive, I have seen in reports from other users, where the RAW VALUE numbers are in the millions for 1 or more of the above fields. That is "NOT" your problem. You have all zeros. Your disk is looking good! 🙂
You apparently have 3 anti-virus utilities installed
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.FileShield (3.0.0 - SDK 10.9) [Lookup]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.1 - SDK 10.11) [Lookup]
/Library/Application Support/Norton Solutions Support/Norton Utilities
[not loaded] com.symantec.kext.symdc (1.6) [Lookup]
[not loaded] com.Symantec.kext.DeleteTrap (8.0.2) [Lookup]
[not loaded] com.Symantec.kext.SymOSXKernelUtilities (2.0.1) [Lookup]
[not loaded] com.symantec.kext.symfs (8.0.1) [Lookup]
[running] com.avast.secureline.update-agent.plist (AVAST Software a.s. - installed 2017-06-19) [Lookup]
[loaded] com.avast.secureline.userinit.plist (Shell Script 8ccdce62 - installed 2017-06-19) [Lookup]
[running] com.avast.update-agent.plist (AVAST Software a.s. - installed 2017-08-07) [Lookup]
[loaded] com.avast.userinit.plist (Shell Script bb25154c - installed 2017-08-07) [Lookup]
[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-07-07) [Lookup]
[loaded] com.avast.init.plist (Shell Script fc55b6fa - installed 2017-08-07) [Lookup]
[loaded] com.avast.secureline.init.plist (Shell Script bbfdbc27 - installed 2017-06-19) [Lookup]
[loaded] com.avast.secureline.uninstall.plist (Shell Script 4c7c4aa8 - installed 2017-06-19) [Lookup]
[loaded] com.avast.secureline.update.plist (Shell Script 6ae01bb3 - installed 2017-06-19) [Lookup]
[loaded] com.avast.uninstall.plist (Shell Script 22f94791 - installed 2017-08-07) [Lookup]
[loaded] com.avast.update.plist (Shell Script d6c32197 - installed 2017-08-07) [Lookup]
[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-06-22) [Lookup]
[loaded] com.avast.home.userinit.plist (Shell Script acaa785e - installed 2017-08-07) [Lookup]
[loaded] com.avast.secureline.home.userinit.plist (Shell Script aa3395ac - installed 2017-06-19) [Lookup]
Norton FileSaver (installed 2006-11-03) [Lookup]
Trusteer Endpoint Protection (installed 2017-07-07) [Lookup]
Suggest removing all of them.
Please read "How does Mac OS X protect me?"
<http://www.thesafemac.com/mmg-builtin/>
And Please read
<Effective defenses against malware and other threats>
[loaded] com.macpaw.CleanMyMac2.Agent.plist (MacPaw Inc. - installed 2017-08-22) [Lookup]
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist (? 1dfc7b67 aef73326 - installed 2013-04-17) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist (MacPaw Inc. - installed 2017-08-22) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist (MacPaw Inc. - installed 2017-08-22) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist (MacPaw Inc. - installed 2017-08-22) [Lookup]
Suggest removing CleanMyMac as well. It is frequently responsible for Mac performance problems, as well as sometimes deleting things that it shouldn't, breaking macOS functionality.
Many of the long time forum volunteers suggest No anti-virus packages, No Mac cleaners, No memory cleaners.
House cleaning
NortonMissedTasks: Path: /Library/StartupItems/NortonMissedTasks
NUMCompatibilityCheck: Path: /Library/StartupItems/NUMCompatibilityCheck
RetroRun: Path: /Library/StartupItems/RetroRun
SymDCInit: Path: /Library/StartupItems/SymDCInit
TrackDelete: Path: /Library/StartupItems/TrackDelete
VolumeAssist: Path: /Library/StartupItems/VolumeAssist
Startup items no longer function in OS X Yosemite or later
StartupItems no longer function. They do nothing now, but you may want to clean up. If there are apps associated with these StartupItems, you might want to see if they have an uninstaller to cleanly get rid of all bits. If not, you can use
Finder -> Go -> Go to Folder -> /Library/StartupItems/
to manually remove the items.
What are
[not loaded] com.prolific.driver.PL2303 (1.5.0 - SDK 10.6) [Lookup]
[not loaded] nl.bjaelectronics.driver.PL2303 (1.0.0d1 - SDK 10.7) [Lookup]
If you do not need them, you might as well install them as well
When I clicked the link to show the report, it apparently triggered a search for SMART Report., that's what I meant by nothing happened. Here is a screen shot of what I got on EntreCheck. The latest EntreCheck report is shown above.
I do not see anything similar to the report you referenced. I'm stymied.
Please post the EtreCheck output as a "Reply" to this thread
<https://discussions.apple.com/docs/DOC-6174> or <https://etrecheck.com>
Use the EtreCheck "Share" button to "Copy to clipboard" (See the image below)
If, AND ONLY IF, you get the error:
"The message contains invalid characters"
then try posting to PasteBin.com, and give us a PasteBin URL link.
.
EtreCheck is a tool that helps Apple Support Community volunteers debug problems without any access to the troubled computers. Debugging problems can be a difficult task even when the machine is in front of you. Attempting it via a discussion forum is extremely difficult. EtreCheck is a great help that regards.
It is also possible, your Mac mini disk is getting too old. If you also want to click on the [Show SMART report] when you collect the EtreCheck report, that would show the health of your disk.
Bob, thanks. Hopefully I am doing it right.
Barry
EtreCheck version: 3.4.4 (448)
Report generated 2017-08-29 17:43:06
Download EtreCheck from https://etrecheck.com
Runtime: 5:52
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information:ⓘ
Mac mini (Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
Mac mini - model: Macmini6,1
1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
Intel HD Graphics 4000 - VRAM: 1024 MB
S22C150 1280 x 720 @ 60 Hz
Disk Information:ⓘ
APPLE HDD HTS545050A7E362 disk0: (500.11 GB) (Rotational)
[Show SMART report]
(disk0s1) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (428.44 GB free)
(disk0s3) <not mounted> [Recovery]: 650 MB
USB Information:ⓘ
XHCI Root Hub SS Simulation
LaCie Rugged Mini USB 3.0 1 TB
XHCI Root Hub USB 2.0 Simulation
Mitsumi Electric Hub in Apple Extended USB Keyboard
EPSON EPSON WF-3520 Series
Logitech USB Receiver
Mitsumi Electric Apple Extended USB Keyboard
EHCI Root Hub Simulation
hub_device
hub_device
Apple, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
EHCI Root Hub Simulation
hub_device
Apple Inc. MacBook Air SuperDrive
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
Time Machine Backup (disk1s2 - Journaled HFS+) /Volumes/Time Machine Backup : 999.86 GB (459.59 GB free)
Physical disk: (null) 999.86 GB (459.59 GB free)
System Software:ⓘ
OS X Yosemite 10.10.5 (14F2511) - Time since boot: about 7 days
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.FileShield (3.0.0 - SDK 10.9) [Lookup]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.1 - SDK 10.11) [Lookup]
/Library/Application Support/Norton Solutions Support/Norton Utilities
[not loaded] com.symantec.kext.symdc (1.6) [Lookup]
/System/Library/Extensions
[loaded] com.Logitech.Control Center.HID Driver (3.3.0) [Lookup]
[not loaded] com.Logitech.Unifying.HID Driver (1.2.0-302) [Lookup]
[not loaded] com.Symantec.kext.DeleteTrap (8.0.2) [Lookup]
[not loaded] com.Symantec.kext.SymOSXKernelUtilities (2.0.1) [Lookup]
[not loaded] com.prolific.driver.PL2303 (1.5.0 - SDK 10.6) [Lookup]
[not loaded] com.symantec.kext.symfs (8.0.1) [Lookup]
[not loaded] nl.bjaelectronics.driver.PL2303 (1.0.0d1 - SDK 10.7) [Lookup]
Startup Items:ⓘ
NortonMissedTasks: Path: /Library/StartupItems/NortonMissedTasks
NUMCompatibilityCheck: Path: /Library/StartupItems/NUMCompatibilityCheck
RetroRun: Path: /Library/StartupItems/RetroRun
SymDCInit: Path: /Library/StartupItems/SymDCInit
TrackDelete: Path: /Library/StartupItems/TrackDelete
VolumeAssist: Path: /Library/StartupItems/VolumeAssist
Startup items no longer function in OS X Yosemite or later
System Launch Agents:ⓘ
[not loaded] 4 Apple tasks
[loaded] 137 Apple tasks
[running] 62 Apple tasks
[killed] 9 Apple tasks
9 processes killed due to insufficient RAM
System Launch Daemons:ⓘ
[not loaded] 46 Apple tasks
[loaded] 127 Apple tasks
[running] 76 Apple tasks
[killed] 12 Apple tasks
12 processes killed due to insufficient RAM
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[running] com.avast.secureline.update-agent.plist (AVAST Software a.s. - installed 2017-06-19) [Lookup]
[loaded] com.avast.secureline.userinit.plist (Shell Script 8ccdce62 - installed 2017-06-19) [Lookup]
[running] com.avast.update-agent.plist (AVAST Software a.s. - installed 2017-08-07) [Lookup]
[loaded] com.avast.userinit.plist (Shell Script bb25154c - installed 2017-08-07) [Lookup]
[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-06-21) [Lookup]
[running] com.epson.eventmanager.agent.plist (? cd93600d e778c7d - installed 2014-09-16) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? e0994f31 be93c7fb - installed 2017-07-23) [Lookup]
[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-07-07) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-24) [Lookup]
[loaded] com.avast.init.plist (Shell Script fc55b6fa - installed 2017-08-07) [Lookup]
[loaded] com.avast.secureline.init.plist (Shell Script bbfdbc27 - installed 2017-06-19) [Lookup]
[loaded] com.avast.secureline.uninstall.plist (Shell Script 4c7c4aa8 - installed 2017-06-19) [Lookup]
[loaded] com.avast.secureline.update.plist (Shell Script 6ae01bb3 - installed 2017-06-19) [Lookup]
[loaded] com.avast.uninstall.plist (Shell Script 22f94791 - installed 2017-08-07) [Lookup]
[loaded] com.avast.update.plist (Shell Script d6c32197 - installed 2017-08-07) [Lookup]
[loaded] com.macpaw.CleanMyMac2.Agent.plist (MacPaw Inc. - installed 2017-08-22) [Lookup]
[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-03-30) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-13) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-12) [Lookup]
[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-06-22) [Lookup]
User Launch Agents:ⓘ
[loaded] com.avast.home.userinit.plist (Shell Script acaa785e - installed 2017-08-07) [Lookup]
[loaded] com.avast.secureline.home.userinit.plist (Shell Script aa3395ac - installed 2017-06-19) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist (? 1dfc7b67 aef73326 - installed 2013-04-17) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist (MacPaw Inc. - installed 2017-08-22) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist (MacPaw Inc. - installed 2017-08-22) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist (MacPaw Inc. - installed 2017-08-22) [Lookup]
User Login Items:ⓘ
Dropbox Application
(/Applications/Dropbox.app)
Notes Application
(/Applications/Notes.app)
Garmin Express Service Application (Garmin International - installed 2017-08-22)
(/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
Logitech Control Center Daemon Application
(/Library/Application Support/Logitech.localized/Logitech Control Center.localized/LCCDaemon.app)
SymSecondaryLaunch Application
(/Library/Application Support/Norton Solutions Support/Scheduler/SymSecondaryLaunch.app)
- SMLoginItem - Hidden (Dashlane - installed 2017-07-12)
(~/.Trash/Dashlane 11-32-37-976.app/Contents/Library/LoginItems/DashlaneAgent.app)
- SMLoginItem - Hidden (Dashlane - installed 2017-06-29)
(~/.Trash/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app)
Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2012-11-16)
(/Volumes/Time Machine Backup/Backups.backupdb/[redacted] [redacted]’s Mac mini/2013-04-25-141005/Macintosh HD/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
- SMLoginItem - Hidden (Dashlane - installed 2017-07-29)
(~/.Trash/Dashlane 22-55-18-421.app/Contents/Library/LoginItems/DashlaneAgent.app)
Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2013-04-27)
(/Volumes/Time Machine Backup/Backups.backupdb/[redacted] [redacted]’s Mac mini/2013-06-06-121135/Macintosh HD/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
- SMLoginItem - Hidden (Dashlane - installed 2017-08-22)
(/Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app)
Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2015-05-25)
(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
Internet Plug-ins:ⓘ
Flip4Mac WMV Plugin: 3.1.0.24 (installed 2013-04-24) [Lookup]
FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-08) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-21)
AdobePDFViewerNPAPI: 17.009.20058 (installed 2017-07-12) [Lookup]
AdobePDFViewer: 17.009.20058 (installed 2017-07-12) [Lookup]
Flash Player: 26.0.0.151 (installed 2017-08-08) [Lookup]
Default Browser: 600 (installed 2015-08-21)
SharePointBrowserPlugin: 14.7.2 (installed 2017-03-21) [Lookup]
GarminGpsControl: 4.2.0.0 (installed 2014-03-31) [Lookup]
Silverlight: 5.1.10411.0 (installed 2013-04-24) [Lookup]
JavaAppletPlugin: Java 8 Update 141 build 15 (installed 2017-07-23) Check version
User internet Plug-ins:ⓘ
Move_Media_Player: npmnqmp 071101000050 (installed 2008-09-11) [Lookup]
Safari Extensions:ⓘ
AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-08-11)
Dashlane - Dashlane Inc. - http://www.dashlane.com (installed 2017-08-19)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-07-24) [Lookup]
Flip4Mac WMV (installed 2013-01-09) [Lookup]
Java (installed 2017-07-23) [Lookup]
Logitech Control Center (installed 2010-05-31) [Lookup]
Norton FileSaver (installed 2006-11-03) [Lookup]
Trusteer Endpoint Protection (installed 2017-07-07) [Lookup]
Time Machine:ⓘ
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 70.81 GB
Destinations:
Time Machine Backup [Local]
Total size: 999.86 GB
Total number of backups: 236
Oldest backup: 4/25/13, 2:10 PM
Last backup: 8/29/17, 5:34 PM
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 70.81 GB X 3)
Top Processes by CPU:ⓘ
17% mdworker
17% mdworker
8% WindowServer
2% kernel_task
1% com.dashlane.DashlaneAgent
Top Processes by Memory:ⓘ
1.16 GB com.apple.WebKit.WebContent
876 MB Safari
805 MB kernel_task
334 MB com.apple.WebKit.WebContent
176 MB DashlanePluginService
Top Processes by Energy Use:ⓘ
8.52 WindowServer
2.22 com.dashlane.DashlaneAgent
1.16 DashlanePluginService
0.84 Safari
Virtual Memory Information:ⓘ
1.65 GB Available RAM
37 MB Free RAM
6.35 GB Used RAM
1.62 GB Cached files
380 MB Swap Used
Software installs:ⓘ
Adobe Flash Player: (installed 2017-08-08)
Install information may not be complete.
Diagnostics Information:ⓘ
2017-08-27 14:43:29 com.apple.WebKit.WebContent High CPU use [Open] [Details]
2017-08-22 13:55:03 Last shutdown cause: 0 - Power loss
New EntreCheck report. I think I made some progress but I guess not enough. What next?
EtreCheck version: 3.4.4 (448)
Report generated 2017-08-30 15:22:25
Download EtreCheck from https://etrecheck.com
Runtime: 6:47
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information:ⓘ
Mac mini (Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
Mac mini - model: Macmini6,1
1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
Intel HD Graphics 4000 - VRAM: 1024 MB
S22C150 1280 x 720 @ 60 Hz
Disk Information:ⓘ
APPLE HDD HTS545050A7E362 disk0: (500.11 GB) (Rotational)
[Show SMART report]
(disk0s1) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (432.68 GB free)
(disk0s3) <not mounted> [Recovery]: 650 MB
USB Information:ⓘ
XHCI Root Hub SS Simulation
LaCie Rugged Mini USB 3.0 1 TB
XHCI Root Hub USB 2.0 Simulation
Mitsumi Electric Hub in Apple Extended USB Keyboard
EPSON EPSON WF-3520 Series
Logitech USB Receiver
Mitsumi Electric Apple Extended USB Keyboard
EHCI Root Hub Simulation
hub_device
Apple Inc. MacBook Air SuperDrive
EHCI Root Hub Simulation
hub_device
hub_device
Apple, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
Time Machine Backup (disk1s2 - Journaled HFS+) /Volumes/Time Machine Backup : 999.86 GB (459.39 GB free)
Physical disk: (null) 999.86 GB (459.39 GB free)
System Software:ⓘ
OS X Yosemite 10.10.5 (14F2511) - Time since boot: less than an hour
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Library/Application Support/Norton Solutions Support/Norton Utilities
[not loaded] com.symantec.kext.symdc (1.6) [Lookup]
/System/Library/Extensions
[loaded] com.Logitech.Control Center.HID Driver (3.3.0) [Lookup]
[not loaded] com.Logitech.Unifying.HID Driver (1.2.0-302) [Lookup]
[not loaded] com.Symantec.kext.DeleteTrap (8.0.2) [Lookup]
[not loaded] com.Symantec.kext.SymOSXKernelUtilities (2.0.1) [Lookup]
[not loaded] com.prolific.driver.PL2303 (1.5.0 - SDK 10.6) [Lookup]
[not loaded] com.symantec.kext.symfs (8.0.1) [Lookup]
[not loaded] nl.bjaelectronics.driver.PL2303 (1.0.0d1 - SDK 10.7) [Lookup]
System Launch Agents:ⓘ
[not loaded] 4 Apple tasks
[loaded] 145 Apple tasks
[running] 63 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 46 Apple tasks
[loaded] 134 Apple tasks
[running] 81 Apple tasks
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-06-21) [Lookup]
[running] com.epson.eventmanager.agent.plist (? cd93600d e778c7d - installed 2014-09-16) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? e0994f31 be93c7fb - installed 2017-07-23) [Lookup]
[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-07-07) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-24) [Lookup]
[loaded] com.macpaw.CleanMyMac2.Agent.plist (MacPaw Inc. - installed 2017-08-30) [Lookup]
[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-03-30) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-13) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-12) [Lookup]
[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-06-22) [Lookup]
User Launch Agents:ⓘ
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist (? 1dfc7b67 aef73326 - installed 2013-04-17) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist (MacPaw Inc. - installed 2017-08-30) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist (MacPaw Inc. - installed 2017-08-30) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist (MacPaw Inc. - installed 2017-08-30) [Lookup]
User Login Items:ⓘ
Dropbox Application
(/Applications/Dropbox.app)
Notes Application
(/Applications/Notes.app)
Garmin Express Service Application (Garmin International - installed 2017-08-22)
(/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
Logitech Control Center Daemon Application
(/Library/Application Support/Logitech.localized/Logitech Control Center.localized/LCCDaemon.app)
SymSecondaryLaunch Application
(/Library/Application Support/Norton Solutions Support/Scheduler/SymSecondaryLaunch.app)
- SMLoginItem - Hidden (Dashlane - installed 2017-07-12)
(~/.Trash/Dashlane 11-32-37-976.app/Contents/Library/LoginItems/DashlaneAgent.app)
- SMLoginItem - Hidden (Dashlane - installed 2017-06-29)
(~/.Trash/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app)
Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2012-11-16)
(/Volumes/Time Machine Backup/Backups.backupdb/[redacted] [redacted]’s Mac mini/2013-04-25-141005/Macintosh HD/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
- SMLoginItem - Hidden (Dashlane - installed 2017-07-29)
(~/.Trash/Dashlane 22-55-18-421.app/Contents/Library/LoginItems/DashlaneAgent.app)
Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2013-04-27)
(/Volumes/Time Machine Backup/Backups.backupdb/[redacted] [redacted]’s Mac mini/2013-06-06-121135/Macintosh HD/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
- SMLoginItem - Hidden (Dashlane - installed 2017-08-22)
(/Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app)
Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2015-05-25)
(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
Internet Plug-ins:ⓘ
Flip4Mac WMV Plugin: 3.1.0.24 (installed 2013-04-24) [Lookup]
FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-08) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-21)
AdobePDFViewerNPAPI: 17.009.20058 (installed 2017-07-12) [Lookup]
AdobePDFViewer: 17.009.20058 (installed 2017-07-12) [Lookup]
Flash Player: 26.0.0.151 (installed 2017-08-08) [Lookup]
Default Browser: 600 (installed 2015-08-21)
SharePointBrowserPlugin: 14.7.2 (installed 2017-03-21) [Lookup]
GarminGpsControl: 4.2.0.0 (installed 2014-03-31) [Lookup]
Silverlight: 5.1.10411.0 (installed 2013-04-24) [Lookup]
JavaAppletPlugin: Java 8 Update 141 build 15 (installed 2017-07-23) Check version
User internet Plug-ins:ⓘ
Move_Media_Player: npmnqmp 071101000050 (installed 2008-09-11) [Lookup]
Safari Extensions:ⓘ
AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-08-11)
Dashlane - Dashlane Inc. - http://www.dashlane.com (installed 2017-08-19)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-07-24) [Lookup]
Flip4Mac WMV (installed 2013-01-09) [Lookup]
Java (installed 2017-07-23) [Lookup]
Logitech Control Center (installed 2010-05-31) [Lookup]
Norton FileSaver (installed 2006-11-03) [Lookup]
Trusteer Endpoint Protection (installed 2017-07-07) [Lookup]
Time Machine:ⓘ
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 66.57 GB
Destinations:
Time Machine Backup [Local]
Total size: 999.86 GB
Total number of backups: 236
Oldest backup: 4/25/13, 2:10 PM
Last backup: 8/30/17, 10:32 AM
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 66.57 GB X 3)
Top Processes by CPU:ⓘ
7% WindowServer
6% mdworker
5% kernel_task
5% mds
3% sandboxd
Top Processes by Memory:ⓘ
698 MB kernel_task
690 MB Safari
259 MB com.apple.WebKit.WebContent
217 MB Dropbox
214 MB com.apple.WebKit.WebContent
Top Processes by Energy Use:ⓘ
9.08 mds
8.30 WindowServer
3.76 mds_stores
2.02 mdworker32
Virtual Memory Information:ⓘ
3.30 GB Available RAM
747 MB Free RAM
4.70 GB Used RAM
2.57 GB Cached files
0 B Swap Used
Software installs:ⓘ
Adobe Flash Player: (installed 2017-08-08)
Install information may not be complete.
Diagnostics Information:ⓘ
2017-08-30 15:10:31 Last shutdown cause: 0 - Power loss
Here is the current EtreCheck report. I have removed all Avast, Symantec, Trusteer, and CleanMyMac Applications and files. The performance still shows below average. I'm ready for the next step ----or is it really complicated? At my age, do you think I am capable?
EtreCheck version: 3.4.4 (448)
Report generated 2017-08-31 15:51:41
Download EtreCheck from https://etrecheck.com
Runtime: 5:33
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information:ⓘ
Mac mini (Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
Mac mini - model: Macmini6,1
1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
Intel HD Graphics 4000 - VRAM: 1024 MB
S22C150 1280 x 720 @ 60 Hz
Disk Information:ⓘ
APPLE HDD HTS545050A7E362 disk0: (500.11 GB) (Rotational)
[Show SMART report]
(disk0s1) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (433.20 GB free)
(disk0s3) <not mounted> [Recovery]: 650 MB
USB Information:ⓘ
XHCI Root Hub SS Simulation
LaCie Rugged Mini USB 3.0 1 TB
XHCI Root Hub USB 2.0 Simulation
Mitsumi Electric Hub in Apple Extended USB Keyboard
Logitech USB Receiver
EPSON EPSON WF-3520 Series
Mitsumi Electric Apple Extended USB Keyboard
EHCI Root Hub Simulation
hub_device
Apple Inc. MacBook Air SuperDrive
EHCI Root Hub Simulation
hub_device
hub_device
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. IR Receiver
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
Time Machine Backup (disk1s2 - Journaled HFS+) /Volumes/Time Machine Backup : 999.86 GB (459.23 GB free)
Physical disk: (null) 999.86 GB (459.23 GB free)
System Software:ⓘ
OS X Yosemite 10.10.5 (14F2511) - Time since boot: less than an hour
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/System/Library/Extensions
[loaded] com.Logitech.Control Center.HID Driver (3.3.0) [Lookup]
[not loaded] com.Logitech.Unifying.HID Driver (1.2.0-302) [Lookup]
[not loaded] com.prolific.driver.PL2303 (1.5.0 - SDK 10.6) [Lookup]
[not loaded] nl.bjaelectronics.driver.PL2303 (1.0.0d1 - SDK 10.7) [Lookup]
System Launch Agents:ⓘ
[not loaded] 4 Apple tasks
[loaded] 145 Apple tasks
[running] 63 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 46 Apple tasks
[loaded] 135 Apple tasks
[running] 80 Apple tasks
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-06-21) [Lookup]
[running] com.epson.eventmanager.agent.plist (? cd93600d e778c7d - installed 2014-09-16) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? e0994f31 be93c7fb - installed 2017-07-23) [Lookup]
Launch Daemons:ⓘ
[running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-24) [Lookup]
[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-03-30) [Lookup]
[running] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-13) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-12) [Lookup]
User Launch Agents:ⓘ
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist (? 1dfc7b67 aef73326 - installed 2013-04-17) [Lookup]
User Login Items:ⓘ
Dropbox Application
(/Applications/Dropbox.app)
Notes Application
(/Applications/Notes.app)
Garmin Express Service Application (Garmin International - installed 2017-08-22)
(/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
Logitech Control Center Daemon Application
(/Library/Application Support/Logitech.localized/Logitech Control Center.localized/LCCDaemon.app)
- SMLoginItem - Hidden (Dashlane - installed 2017-07-12)
(~/.Trash/Dashlane 11-32-37-976.app/Contents/Library/LoginItems/DashlaneAgent.app)
- SMLoginItem - Hidden (Dashlane - installed 2017-06-29)
(~/.Trash/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app)
Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2012-11-16)
(/Volumes/Time Machine Backup/Backups.backupdb/[redacted] [redacted]’s Mac mini/2013-04-25-141005/Macintosh HD/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
- SMLoginItem - Hidden (Dashlane - installed 2017-07-29)
(~/.Trash/Dashlane 22-55-18-421.app/Contents/Library/LoginItems/DashlaneAgent.app)
Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2013-04-27)
(/Volumes/Time Machine Backup/Backups.backupdb/[redacted] [redacted]’s Mac mini/2013-06-06-121135/Macintosh HD/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
- SMLoginItem - Hidden (Dashlane - installed 2017-08-22)
(/Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app)
Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2015-05-25)
(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
Internet Plug-ins:ⓘ
Flip4Mac WMV Plugin: 3.1.0.24 (installed 2013-04-24) [Lookup]
FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-08) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-21)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-08-31) [Lookup]
AdobePDFViewer: 17.012.20098 (installed 2017-08-31) [Lookup]
Flash Player: 26.0.0.151 (installed 2017-08-08) [Lookup]
Default Browser: 600 (installed 2015-08-21)
SharePointBrowserPlugin: 14.7.2 (installed 2017-03-21) [Lookup]
GarminGpsControl: 4.2.0.0 (installed 2014-03-31) [Lookup]
Silverlight: 5.1.10411.0 (installed 2013-04-24) [Lookup]
JavaAppletPlugin: Java 8 Update 141 build 15 (installed 2017-07-23) Check version
User internet Plug-ins:ⓘ
Move_Media_Player: npmnqmp 071101000050 (installed 2008-09-11) [Lookup]
Safari Extensions:ⓘ
AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-08-11)
Dashlane - Dashlane Inc. - http://www.dashlane.com (installed 2017-08-19)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-07-24) [Lookup]
Flip4Mac WMV (installed 2013-01-09) [Lookup]
Java (installed 2017-07-23) [Lookup]
Logitech Control Center (installed 2010-05-31) [Lookup]
Time Machine:ⓘ
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 66.05 GB
Destinations:
Time Machine Backup [Local]
Total size: 999.86 GB
Total number of backups: 238
Oldest backup: 4/25/13, 2:10 PM
Last backup: 8/31/17, 3:18 PM
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 66.05 GB X 3)
Top Processes by CPU:ⓘ
7% WindowServer
2% mdworker
2% kernel_task
2% mdworker
1% com.dashlane.DashlaneAgent
Top Processes by Memory:ⓘ
730 MB Safari
706 MB kernel_task
361 MB com.apple.WebKit.WebContent
267 MB com.apple.WebKit.WebContent
255 MB mds_stores
Top Processes by Energy Use:ⓘ
8.98 WindowServer
3.10 com.dashlane.DashlaneAgent
1.36 DashlanePluginService
0.98 EEventManager
Virtual Memory Information:ⓘ
3.55 GB Available RAM
1.30 GB Free RAM
4.45 GB Used RAM
2.25 GB Cached files
0 B Swap Used
Software installs:ⓘ
Adobe Flash Player: (installed 2017-08-08)
Adobe Acrobat Reader DC (17.012.20098): (installed 2017-08-31)
Install information may not be complete.
Diagnostics Information:ⓘ
2017-08-31 15:31:37 Last shutdown cause: 0 - Power loss
2017-08-31 09:07:11 com.apple.WebKit.WebContent High CPU use [Open] [Details]
Thanks, Bob. That is good news in a fashion. The disk is good, the disk is cleared of impediments, but it is still underperforming!
Where do I go fro here?
Barry
Thanks. The Time machine image is of the disk.
Sure, but please understand that any Mac that has ever been affected by any non-Apple "cleaning" product should no longer be considered reliable. Those products are destructive in nature. It's what they do and how they work. The first thing I do with a Mac that has been affected by such products is to erase it. I have learned that is the most expedient solution requiring the least amount of time and constant interaction.
Also please understand that as a rule I do not modify my Macs with any non-Apple system modifications, other than to duplicate what others have done to theirs so that I can help fix them. After I do that, I completely erase the affected Mac and restore it from its Time Machine backup.
The good news is that you appear to have a viable and recent Time Machine backup. That is an essential prerequisite for troubleshooting an ailing Mac, and you already took care of that.
Short of completely erasing that Mac and reconfiguring it from the ground up as if it were brand new, you are welcome to methodically erase the nonessential junk preventing it from working.
I suggest the following sequence:
That might prove to be challenging. Unfortunately when I evaluated "CleanMyMac2" some years ago I determined its uninstallation instructions were ineffective. That product is no longer available, but the uninstallation instructions for its successor product "CleanMyMac3" might work. They follow below. Substitute names accordingly.
The key is to use its "Uninstaller" app on the CleanMyMac product itself.
To remove CleanMyMac 3 itself, use its Uninstaller module, followed by these additional steps:
Remove the file ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist
~/Library/LaunchAgents/
com.macpaw.CleanMyMac3.Scheduler.plist
After all that effort, evaluate your Mac's performance. If you decide it's acceptable, you're finished.
If you decide the above is too much work then I recommend completely erasing the Mac, and reconfiguring it. Please write back if you want those instructions.
Everything has slowed down
