Can't move Mail to mailbox when Offline in Sierra

Question

Level 1

9 points

Can't move Mail to mailbox when Offline in Sierra

I recently upgraded to Sierra on 2 computers and experienced the same behavior on both:

When offline, mail will not allow me to drag received mail into any mailbox, instead I get a message such as "Couldn't load body for LibM{554708:52161:Wh*:2017-08-29 17:04:14 PDT}".

I've quit mail and rebuilt mail folders but this does not change the noted behavior.

Not unlikely I'm missing something but need help.

Thanks,

Bob

Posted on Aug 30, 2017 8:59 AM

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Answer 1

babowa

Level 9

78,562 points

Aug 30, 2017 3:07 PM in response to RGyori

Out of curiosity: do you have an IMAP account? If so, you should move your emails from the Inbox to whatever other mailbox/folder while still online because the emails in the Inbox are really stored on the server, not your computer (they'll be downloaded again the next time you're online).

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Answer 2

Barney-15E

Level 10

122,120 points

Aug 30, 2017 2:38 PM in response to RGyori

Sounds like the mailbox index may be corrupt. You can try rebuilding the Mailbox (Mailbox menu).

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