Can't get embedded videos to play on web browsers

Question

Level 1

10 points

Can't get embedded videos to play on web browsers

Hello,

Recently I've had difficulty getting embedded videos to play on my web browser. i can play youtube videos just fine, but whenever I go to websites like NBC or CBS it's like the videos won't load. Sometimes the screen stays white, but sometimes it goes to a blank video player where I can't get it to start or select any specific time.

I've tried clearing my cache, uninstalling and reinstalling flash player, deselecting the plug-in to save power button in preferences, as well as possibly uninstalling java (I couldn't tell if that worked?), repairing the disk, and updating all my relevant software. I can't get anything to work.

Does anyone have any ideas what the problem could be, and what could fix it?

Oh, I experience this problem in both Safari and Chrome.

Mac mini (Late 2014), OS X El Capitan (10.11.6)

Posted on Sep 1, 2017 9:08 PM

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Answer 1

Eric Root

Level 10

686,035 points

Sep 3, 2017 6:34 AM in response to kflach2

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.

Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

Safari Corruption See post by Linc Davis

Safari Reset

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Answer 2

Klaus1

Level 9

52,935 points

Sep 2, 2017 4:54 PM in response to kflach2

Uninstall Clean My Mac (it can cause havoc on OS X) and restart.

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Answer 3

Eric Root

Level 10

686,035 points

Sep 2, 2017 6:56 AM in response to kflach2

Safari – slow page loads

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Web Content not responding

Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 4

kflach2 Author

Level 1

10 points

Sep 2, 2017 1:09 PM in response to Eric Root

Safari was extremely slow to open after I ran this program, will note. Normally Safari opens with no other problems, so I thought I should mention that...

Also, I read the information you linked, but I don't have any extensions, and a lot of the other stuff checked out.

EtreCheck version: 3.4.4 (448)

Report generated 2017-09-02 14:57:27

Download EtreCheck from https://etrecheck.com

Runtime: 3:48

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem

Hardware Information: ⓘ

Mac mini (Late 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini7,1

1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: ⓘ

Intel HD Graphics 5000 - VRAM: 1536 MB

NXM76LCD 1280 x 1024 @ 60 Hz

Disk Information: ⓘ

APPLE HDD HTS545050A7E362 disk0: (500.11 GB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 499.25 GB

(disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB30Bus 1 TB

TOSHIBA External USB 3.0 1 TB

Mitsumi Electric Hub in Apple Extended USB Keyboard

Microsoft Microsoft¬Æ Comfort Mouse 4500

Mitsumi Electric Apple Extended USB Keyboard

Apple, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.89 GB (420.48 GB free)

Physical disk: disk0s2 499.25 GB Online

EXTERNAL HARD DRIVE (disk2s1 - Journaled HFS+) /Volumes/EXTERNAL HARD DRIVE : 1.00 TB (858.78 GB free)

Physical disk: External USB 3.0 1.00 TB (858.78 GB free)

System Software: ⓘ

OS X El Capitan 10.11.6 (15G1611) - Time since boot: about 16 hours

Gatekeeper: ⓘ

Mac App Store and identified developers

Startup Items: ⓘ

TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 153 Apple tasks

[running] 78 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 46 Apple tasks

[loaded] 152 Apple tasks

[running] 92 Apple tasks

Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

Launch Daemons: ⓘ

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-29) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-24) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-26) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2016-07-19) [Lookup]

User Launch Agents: ⓘ

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-07-28) [Lookup]

User Login Items: ⓘ

Flux Application

(/Applications/Flux.app)

iTunesHelper Application (Apple, Inc. - installed 2017-07-22)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-01-04)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 26.0.0.151 (installed 2017-09-01) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-09-01)

Flash Player: 26.0.0.151 (installed 2017-09-01) [Lookup]

Default Browser: 601 (installed 2017-08-29)

o1dbrowserplugin: 5.41.3.0 (installed 2016-07-13) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

Silverlight: 5.1.40728.0 (installed 2015-09-26) [Lookup]

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-07-24) [Lookup]

Tuxera NTFS (installed 2015-06-18) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 498.89 GB Disk used: 78.41 GB

Destinations:

EXTERNAL HARD DRIVE [Local]

Total size: 1.00 TB

Total number of backups: 65

Oldest backup: 6/18/15, 9:15 PM

Last backup: 9/2/17, 2:51 PM

Size of backup disk: Adequate

Backup size 1.00 TB > (Disk used 78.41 GB X 3)

Top Processes by CPU: ⓘ

23% update_dyld_shared_cache

5% kernel_task

3% WindowServer

0% mdworker

0% fontd

Top Processes by Memory: ⓘ

985 MB update_dyld_shared_cache

441 MB kernel_task

111 MB softwareupdated

61 MB WindowServer

60 MB system_installd

Top Processes by Energy Use: ⓘ

54.22 update_dyld_shared_cache

3.64 WindowServer

0.42 softwareupdated

0.40 mdworker

Virtual Memory Information: ⓘ

2.41 GB Available RAM

1.02 GB Free RAM

1.59 GB Used RAM

1.39 GB Cached files

149 MB Swap Used

Software installs: ⓘ

Adobe Flash Player: (installed 2017-08-09)

Adobe Flash Player: (installed 2017-08-29)

Adobe Flash Player: (installed 2017-09-01)

Install information may not be complete.

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Answer 5

kflach2 Author

Level 1

10 points

Sep 2, 2017 11:40 PM in response to Klaus1

I did this (uninstall and restart) and it hasn't effected the embedded video load speed.

Thank you for your help anyways!

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