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Recently I have been noticing that my apple watch series 2 has been turning off a lot recently and its fully charged. When holding the button to turn it back on the apple stays on my screen for a few minutes and then it goes back to the pain screen. I have no clue where to start to try to fix this. Please leave some suggestions
Thank you
Apple Watch Series 2(Alum) 38mm (2nd Gen), iOS 10.3.3
Hi
It is not normal for your Apple Watch to turn off unexpectedly.
Your Apple Watch may require service. Whilst I cannot say why the issue is occurring, before contacting Apple, it may help to follow these steps:
If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:
Restart both your iPhone and your Apple Watch, turning both off together, then restarting your iPhone first:
Check for potentially problematic apps:
Unpair and re-pair your Apple Watch:
If the issue then still persists, I suggest that you contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having your Apple Watch checked and, if recommended, serviced:
Hi
It is not normal for your Apple Watch to turn off unexpectedly.
Your Apple Watch may require service. Whilst I cannot say why the issue is occurring, before contacting Apple, it may help to follow these steps:
If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:
Restart both your iPhone and your Apple Watch, turning both off together, then restarting your iPhone first:
Check for potentially problematic apps:
Unpair and re-pair your Apple Watch:
If the issue then still persists, I suggest that you contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having your Apple Watch checked and, if recommended, serviced:
Hello jessicalynn495,
I recommend taking your Apple Watch to an Apple Store so they can run diagnostics and troubleshoot the problem.
is there a way to do it from my phone or laptop?
Why is my apple watch series 2 shutting off randomly
