The HD has likely failed. Please take it to your local Apple Authorized Service Provider. If you don't know of any in your area please click AASP Locator
Have you attempted starting in Safe Mode??
Yes that is what I've read. I need to re install the OS X but not sure if I should be doing from the back up time machine or re install OS X again?
Mac is recovery which takes me to utilities
Restart in Safe Mode. If you don't know how please review Use safe mode to isolate issues with your Mac - Apple Support
Thank you, when starting up in safe mode this comes up....
circle with a slash symbol. Do i restore from time machine or reinstal osx again?
