Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

After iTunes 12.7 how can I add custom ringtones?

Ringtones have been removed from iTunes with 12.7, so how can I add custom ringtones. I do not want to buy ringtones from the store, I want to manage my current custom ringtones and add new custom ringtones.

iPad 2, iOS 5

Posted on Sep 12, 2017 6:50 PM

Reply
Question marked as Best reply

Posted on Sep 12, 2017 7:10 PM

So, it looks like you can still drag ringtones onto your device listed in iTunes. This last part of the page at this link shows this process. Haven't tried it myself yet.


Manually manage content on your iPhone, iPad, or iPod touch using iTunes - Apple Support

121 replies

Sep 20, 2017 7:58 AM in response to Saifan Pilot

Yes, "Manually manage music and videos" is checked. When I say I followed your step-by-step instructions, I mean I followed each step in your instructions until the point where a step failed. In your case, that was at step #3.


It appears you may be using a different version of iTunes than me; where I have "Manually manage music and videos", you indicate "Manually manage videos".

Oct 4, 2017 4:49 PM in response to schappell

I have iTunes 12.7 on Windows 10. Drag and drop doesn't work for me any more: not for music (or ringtones), and not into the iTunes library or iPhone. I just get a circle with a line showing that drag and drop is not allowed.

That is frustrating on all kinds of levels... but how else can I get my ringtone back into my iPhone?

Oct 5, 2017 6:38 AM in response to Bilfrost

And nothing will. Ringtone management is broken in iOS 11 / iTunes 12.7. I have four ringtones on my phone which I purchased from the Tones section of the iTunes Store, and there is no way to get them off of the phone. No way to delete them directly from the device, and because they don't show up in iTunes, no way to delete them there. This has been escalated to engineering at Apple.

Oct 10, 2017 6:06 AM in response to turingtest2

I saw the above and had a similar problem as I did not know I was running in administrator mode. I disabled it and killed killed BTTRAY.EXE in task manager). Finally it worked! Thanks very much. It only took me about 4 hours to get this working! It does not really answer why Apple took my custom ringtones off but now I know how to get them back!

Oct 27, 2017 12:00 AM in response to schappell

ok, I had the same problem but all you need to do is:

1. go to files.

2. click convert.

3. you should be able to then click "create AAC version"

(for those who don't know and or are new)

4. copy song (that is now 30 secs or less*) to desktop

5. rename from ".m4a" to ".m4r"

6. then copy that into ringtones.

*to change song's length right click, go to "song info", click options and change*

if you did not need a step then just skip it, I hope that this helped you in some way

^~^

-M

Nov 5, 2017 7:49 PM in response to Saifan Pilot

Thank you so much for this information. I kept searching and searching on how I could add my homemade ringtones to my iPhone and you gave me the answer. It worked perfectly. I really liked the older version of iTunes where you just select which tones you would like. I have seasonal ones and so I don't always need my Christmas tones on my phone. Thank you again for this resolution to my problem.

Nov 14, 2017 12:51 PM in response to schappell

No, there is no way because Apple wants you to buy their overpriced ringtones. I spent 51 min on customer service call yesterday only to schedule a callback following day, during wich the supervisor notified me that using custom made ringtones is impossible, and that the previous rep should have known that. She also suggested that I do not have to be with Apple, since I am not happy with it. I am going to follow her advice. I called again, since I discovered the tones I purchased in 2007, 2009 were being affected by this Apple glitch, I

Nov 14, 2017 12:53 PM in response to schappell

No, there is no way because Apple wants you to buy their overpriced ringtones. I spent 51 min on customer service call yesterday only to schedule a callback following day, during wich the supervisor notified me that using custom made ringtones is impossible, and that the previous rep should have known that. She also suggested that I do not have to be with Apple, since I am not happy with it. I am going to follow her advice. I called again, since I discovered the tones I purchased in 2007, 2009 were being affected by this,

Nov 14, 2017 12:56 PM in response to fruitisvacuum

Yeah, it ain't just custom tones. I have tones that I purchased from the iTunes Store on my device that I cannot delete. I can't get them into iTunes to delete there, and I can't delete them directly from the device. I've even tried three different third party iPhone management software and two of them generate an error when I try to delete the ringtones, and the third appears to process the delete, but when you refresh the list, it reappears (so the delete errors in the background).

After iTunes 12.7 how can I add custom ringtones?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.