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Level 1

12 points

iTunes 12.7 has stopped working

After upgrading to iTunes 12.7.0.166 on my Windows 8 laptop this morning, iTunes will not open. I've rebooted the machine, reinstalled the software and i'm still having the same issue. I will open iTunes, it opens up but immediately fails and throws an error that states iTunes has stopped working. When I choose, Close program, it closes iTunes, starts back up and fails again with the same error. It's now basically in a loop. The only way to get out of the loop is to reboot the PC. After reboot, i've attempted to open iTunes again and I end up in the same loop. Anyone else having issues with the 12.7 iTunes upgrade on Windows 8 computers?

Posted on Sep 13, 2017 2:32 PM

30 replies

Sep 14, 2017 10:19 AM in response to beckman3

Tell them it's the same javascriptcore.dll network proxy issue that keeps resurfacing every time they release a new major version of iTunes.

Sep 14, 2017 10:30 AM in response to beckman3

I downloaded the iTunes once again, shut my computer down then restarted it and, for the moment, that seems to be working.

beckman3 Author

Level 1

12 points

Sep 14, 2017 10:39 AM in response to HsvIllini

Is there a fix for this on previous versions if it is in fact the javascriptcore.dll?

Sep 18, 2017 9:48 AM in response to beckman3

how did you get back to 12.6.2? that was working fine on my Dell. I can't find how to download 12.6.2 from iTunes Store?

Sep 18, 2017 9:59 AM in response to estito2537

i tried disconnecting to the internet and still get the same error and close iTunes. i need to find and download 12.6?

beckman3 Author

Level 1

12 points

Sep 18, 2017 10:08 AM in response to estito2537

Hsvllini supplied the link to previous versions above. Click on that link and then you'll be able to download older versions of iTunes.

I would uninstall 12.7 and then install 12.6.

Sep 18, 2017 11:14 AM in response to beckman3

i just installed 12.6 but now it is says that lib. was created by a newer version and will not launch. how can i get around this issue, rename the folder? which folder? rename it to what?

Jacob2k8

Level 1

4 points

Sep 19, 2017 12:31 PM in response to beckman3

Windows 7 Enterprise - same issue. As soon as it opens, it fails and stops working.

Sep 19, 2017 1:07 PM in response to beckman3

Same issue here. Windows 7 and 10 Enterprise

Sep 19, 2017 6:29 PM in response to beckman3

Ren1971

Level 1

4 points

Sep 19, 2017 7:20 PM in response to estito2537

Try this link and follow the steps listed. Worked for me..

http://osxdaily.com/2011/09/22/fix-the-itunes-library-itl-cannot-be-read-version -error-when-downgrading-itunes/

CYAmusic

Level 1

4 points

Sep 22, 2017 6:40 AM in response to beckman3

Yep. 12.7 on Windows 10 won't even fully open before it crashes here. Tried uninstalling all Apple software and reinstalling...no luck. Thanks for the update Apple.

Oct 6, 2017 4:59 AM in response to beckman3

Oke, just find out that updating Win10 to 1703 / build: 15063.632 did the trick. iTunes is working fine again.

Nov 21, 2017 6:31 PM in response to beckman3

Did you ever get anywhere with this issue? I have 200+ computers with the exact same issue...

Dec 12, 2017 11:46 PM in response to beckman3

Exactly the same has happened to me. Now what do I do?

iTunes 12.7 has stopped working