iOS 11 Can't Send photos through Photo App to iMesaage

I found this on Gadget Hacks and it worked for me. I had downloaded an app that allowed me to see emails from my work on personal phone - so it put a profile that remotely managed my phone and caused the "message icon" to not show when i hit the share button from the apple photos app. I removed the profile (i have a separate company phone anyway for emails) and the "message icon" came back immediately. Thanks, Gadget Hacks.

• BY JUSTIN MEYERS
• 09/22/2017 8:29 PM

Some iPhone users who updated to iOS 11 can no longer see the "Message" icon in the share sheet when in apps such as Photos, which means they can only text or iMessage an image from within the Messages app itself now. This is a bug with remote management software which will hopefully get fixed soon, but until then, the solution isn't pretty.

Why isn't it pretty? Because you have to delete the remote management profile off of your iPhone in order to do it. That means deleting apps such as MobileIron and VMware AirWatch along with any profiles visible in "General" from the Settings app.

By chance, is your device currently managed through an MDM platform?

I had this issue and was able to correct it by deleting the configuration profiles (settings > general > profiles) from my device.

I was also able to restore my ability to send content from photos using iMessage after performing the steps above.

Hello All, Yes this setting is a managed setting in the MDM. As the administrator for our company I was able to adjust this setting which allows the message option to be displayed in the Photos App for sending using the message app. You should contact your MDM administrator to change the configuration if they want to allow this feature.

Ok. For those of you using an MDM solution, there must be a change made by the system administrator of that MDM. MDM is installed usually by your workplace to protect corporate data. We upgraded our iphones managed by Sophos (our mdm of choice) and noticed that we were having the same issues. This can only be fixed from the MDM software and there is no setting on the phone that can fix it at this moment (That I am currently aware of). In short, if you arent the admin of your MDM software, talk to your IT guy.

The fix related to us was located within the profile restriction settings of the MDM. For those of you on other MDM's like Maas360, Good, BB, Airwatch, etc it will be under some section relating to how data is used through managed or unmanaged apps. In our case it was two check boxes listed as such:

Allow documents to be shared only within managed apps/accounts

Allow documents to be shared only within unmanaged apps/accounts

If either of these checkboxes were enabled, it would cause the message option to disappear. It works differently with ios11 than it did ios10.

Good luck!

After removing mobile iron and deleting its profile under Settings -> General ->Profile Management, I was immediately able to share photos from the camera app. Same goes with sharing contacts from my contacts.

I had the same issue. I removed the Maas360 management device software and the icons came back. After reinstalling MDM the message icon disappeared again. Apple will need to release another update to fix it.

So just I downloaded 11.0.2 and it seems to have corrected this issue. I now have message sharing options back on all apps that I lost it on including photos. All with airwatch installed. Not sure if this corrected for all device management but it seems to have corrected my issues

Problem solved for me:

https://ios.gadgethacks.com/how-to/get-back-missing-message-icon-ios-11s-share-s heet-0180193/

The fix for me was to remove the MDM (MaaS360) profile which was installed in Container mode. I then put it back but running it in Native mode. This resolved my issue.

I called my firm's IT help desk since I have MobileIron on my phone. They confirmed that this is on a list of MobileIron iOS 11 bugs that hopefully will be patched soon. No estimated date was available.

Agreed. It is definitely a bug and they need to fix it. Removing the "allow documents to be shraed only within managed apps/accounts" allowed it to start working for us again. I understand not all companies can do that if they are running a sandbox/containers for corporate data. Hopefully they fix it sooner than later.

Good news. The new version, soon to be released, version11.1 does solve this issue. I have the corporate settings and downloaded the beta version of the new release. Now pictures and contacts can be shared the way they used to be shared with iMessage.

I installed 11.1 release last night on iPhone 7 plus. After installing and rebooting the issue is resolved. I can now attach use photo album and attach photos. I didn't have to uninstall my MDM (Maas360). I'm glad it's fixed.

I had the same issue and using Airwatch Agent device management for work and after updating to 11.0.2 this has been resolved.

Its funny how many people respond with the answers they do. Like we are missing something obvious. This issue had to do with sharing items and corporate lay overs, I have Mobil iron. No fix right now, but apparently when your IT department officially accepts ios11, it will be fixed.