Level 1

42 points

iOS 11 Can't Send photos through Photo App to iMesaage

Has anyone had issues with sharing photos from the photo app in iOS 11. I used to be able to select in the photos app multiple photos and use the box with the arrow up (send to) and I would be prompted with the messages app. Now it's gone and I have Mail and a munch of other message apps but the apple one is gone.

Has Apple removed this feature. Also noticed the Share to or send to feature for imessage has disappeared for other items as well and shows up for others.

Again any help would be appreciated.

P.S. Yes I looked to ensure the option was not turned off. It's not in the list at all.

iPhone 6s, OS 11

Posted on Sep 19, 2017 10:29 AM

Top-ranking reply

1999Jaguar

Level 1

15 points

Posted on Nov 15, 2017 1:40 PM

I found this on Gadget Hacks and it worked for me. I had downloaded an app that allowed me to see emails from my work on personal phone - so it put a profile that remotely managed my phone and caused the "message icon" to not show when i hit the share button from the apple photos app. I removed the profile (i have a separate company phone anyway for emails) and the "message icon" came back immediately. Thanks, Gadget Hacks.

BY JUSTIN MEYERS
09/22/2017 8:29 PM

Some iPhone users who updated to iOS 11 can no longer see the "Message" icon in the share sheet when in apps such as Photos, which means they can only text or iMessage an image from within the Messages app itself now. This is a bug with remote management software which will hopefully get fixed soon, but until then, the solution isn't pretty.

Why isn't it pretty? Because you have to delete the remote management profile off of your iPhone in order to do it. That means deleting apps such as MobileIron and VMware AirWatch along with any profiles visible in "General" from the Settings app.

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101 replies

prott1

Level 1

19 points

Sep 28, 2017 12:25 PM in response to NizDiz

Who’s your employer? Mine uses AirWatch. Walmart

Hoon81

Level 1

4 points

Oct 1, 2017 11:38 PM in response to Actionjax25

Same issue here, however one phone allows this and the other does not.....

phone that allows is a 6plus, phone that does not allow is a 7.

Teimrap

Level 1

4 points

Oct 5, 2017 4:48 AM in response to Actionjax25

Hi.

I have the same problem!

After iOS 11.0.2 the proble is still present, with my business profile installed.

Oct 5, 2017 6:49 PM in response to Actionjax25

Yes this has happed to me and it is very frustrating! Let me know if you find out how to get it back!

Mikner

Level 1

9 points

Oct 6, 2017 12:21 PM in response to lobsterghost1

I did....talked to apple senior advisor couple hours on Tuesday. He is going to call me back Monday around noon.

Oct 12, 2017 9:46 AM in response to Mikner

That's terrible customer service. Thanks for the tip. I shall call them.

Mikner

Level 1

9 points

Oct 12, 2017 9:50 AM in response to debraquilts

They have really been good. Am working with senior advisor now. He is calling me back Monday morning at 7:45 AM my time. Do think they have a major bug. There are other small issues with IOS 11.

Oct 12, 2017 10:14 AM in response to jsmith915

Today, I see an update available to iOS 11.0.3. I will update and see if it fixes the issue.

Oct 12, 2017 11:26 AM in response to audrey709

The 11.0.3 update did not resolve the issue. Again, I uninstalled the device management software, then update and reinstalled MDM and the issue is still present. Sigh!

Mikner

Level 1

9 points

Oct 12, 2017 1:58 PM in response to debraquilts

Thanks for posting. Will see what they come up with on Monday.

hmbmd

Level 1

18 points

Oct 13, 2017 5:02 AM in response to Whull001

This bug also does not let one share contact info via text messages

Bobaloo

Level 1

22 points

Oct 15, 2017 7:02 PM in response to Actionjax25

trying to share a photo after the iOS 11.0.1 update locks-up/freezes my phone every time and has hidden my photos in my camera roll.

Oct 18, 2017 8:48 PM in response to EOJ3

I have the same problem so I’ll be happy to see 11.1 if that fixes it. I have to have mobile iron so I’ll have to live with it until then.

Oct 21, 2017 6:11 PM in response to Actionjax25

I am having the same issue! Did you get yours fixed yet?!

Mikner

Level 1

9 points

Oct 21, 2017 9:18 PM in response to Helpfulmama

Not resolved yet but hopefully soon.

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iOS 11 Can't Send photos through Photo App to iMesaage