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I have an iPhone 6 Plus. After I upgraded today to iOS 11, the phone won't play my personalized ringtones. They are still there and will play when I look at them in Sounds/Ringtone and one of them still shows as the selected ringtone, but when a call comes in, it goes to the default Opening. Any ideas?
iPhone 6 Plus, iOS 11
I tried this, but no success. I downloaded ios 11 directly to my phone and all of my custom ringtones are on the lphone 7. ( I think if I connected to MacBook Pro they would have been deleted). The custom default ringtone works fine, and any custom ringtone I set as default works, but the ringtones set for specific contacts do not work. Guess I'll wait for an iOS 11 update to fix this bug. 😕
I have the opposite problem. I had a ringtone set to be my default and that one doesn't work -- anyone set to my default rings with the Opening (default) ringtone. For the people I have set with other ringtones, those ringtones work just fine.
Yes! I had a custom ringtone set as my default ringtone before the update, and I had a different custom ringtone set for my husband. When my husband calls me now, his custom ringtone still works. However, I am now stuck with Opening as my default ringtone and can't change it to anything else.
I contacted Apple support last week, after 4 days of looking into the issue, the engineers do not have a fix, I was told to wait for an update to iOS 11 which will hopefully correct this ringtone problem.
I have the same issue, assigned ringtones are not playing. The default ringtone only plays. I'm quite taken back by the issues in iOS the past few major updates. I'm not backing up my phone and restoring. Get your act together Apple this rarely if ever happened when Steve was in charge. Oh, I'm not updating my Macs to High Sierra either. I have a friend who is locked out of his MacBook since upgrading. He's a seasoned Mac user for many years and after upgrade his password is not accepted. If I wanted windows problems I'd own a Windoze PC. Get your act together Apple. Sarah please do not take this as a personal attack on you. I'm sure you are doing your best to assist. I've been a huge apple fan for many years and owned many many expensive Apple products because "they just work." I'm sure this seems petty but I need my technology to work the way it was created to work. Time is money and if I don't have to stop working to check and see who is calling instead of knowing by the ringtone whether the call requires immediate attention I'm being much more productive. End of rant.
You can provide feedback to Apple directly via this link: Feedback - iPhone - Apple
And I'm not disagreeing that this should work. It will work again. And in your case, if it's a matter of safety not having a ringtone you recognize, you can purchase a new tone, which will work and prevent you from having to do something that could put you in harms way. And while many would argue they shouldn't have to purchase a new ringtone, which is true, it would cost less than a small coffee at Starbucks and it seems in your situation could save your life.
Maybe I missed it, but nobody in this thread has mentioned the drag and drop solution, which works for custom ringtones for some people. I do not have any purchased ringtones so cannot test it on that.
Re: Save Ring Tones to iTunes (the post by Community Specialist brenden dv).
Apple doesn't participate on this forum. They never have and likely never will. This is a user to user forum only.
If you want Apple to see your problem, you can call and speak with Customer Support or use this link. They won't personally respond to the link response, but it is logged into their system and the more who use to let them know there is an issue, the more likely someone is working on a solution.
The reason I know Apple is aware is very simple. Many through this thread have provided Apple Feedback the way that Apple wants to hear about issues and that is by providing feedback via this link: Feedback - iPhone - Apple
As to how long it will take Apple to release a fix, no one could guess. Issues go in line in terms of severity of issue. And while this is certainly annoying, it's not a severe issue.
I just tried this and it acutally worked for me. I used the manually add items part. Hope it works for others too. Manually manage content on your iPhone, iPad, or iPod touch using iTunes - Apple Support
Channeling Steve Jobs, who had his fair share of fails as well, is considered poor taste. You don't have a clue whether this would have happened under his leadership or not.
That aside, this is a user to user only support forum. If you want to let Apple know as has been pointed out several times in this thread, send them feedback via this link: Feedback - iPhone - Apple Otherwise your post won't do anything.
I bought an iphone 8plus, sync with my previous iPhone 7 copy. ringtones are disappeared. Apple support told me that it isn't possible to create personal ringtones so far. hopefully they will fix this with the next update. All the given ringtones are a pain in the ear!
Same exact thing with my iPhone 6s. The ringtone that I have set for my wife that is custom works. I set another custom ringtone for all other calls, but the only tone that ever rings is the opening (default) tone. That is what I still have for my calendar alerts so sometimes I ignore phone calls.
Can't play ringtone in iOS 11
