Can't play ringtone in iOS 11

Folks, I'll post once more in case some of you missed it. I synched with iTunes via sync cable. After synching, go to Settings>Sounds & Haptics>Ring Tone. Scroll to very top. Download All Purchased Tones. Worked for me when I did the first upgrade of iOS 11. Same thing happened when I upgraded to 11.2.6. Repeated the synching process and all ringtones restored.

I have an iPhone 8 running 11.0.3 and had the same issue. What I did was sync with iTunes. I haven't done this in quite some time because I always let back up to iCloud automatically. After synching, I went to Settings, Sounds & Haptics,

Ringtone, Download all purchased ringtones. Worked for me.

Apple support has come up with the answer... it the way ringtones were delivered to the phone.. (synched etc) If you purchased the ringtone from the iTunes store , if you go to settings - sounds... above the ringtones there is a "Tone Store" blue link, if there are tones you can re-download which will be downloaded and are delivered to the phone there will be another blue link below that "tone store" link..it will say "download all purchased Tones" .. click it and it will re-download useable ringtones for the new iOS 11... IT seems any ringtones you have made or got outside the iTunes store work fine already...the problem is only with ringtones previously purchased from the iTunes store

Apple support has come up with the answer... it the way ringtones were delivered to the phone.. (synched etc) If you purchased the ringtone from the iTunes store , if you go to settings - sounds... above the ringtones there is a "Tone Store" blue link, if there are tones you can re-download which will be downloaded and are delivered to the phone there will be another blue link below that "tone store" link..it will say "download all purchased Tones" .. click it and it will re-download useable ringtones for the new iOS 11... IT seems any ringtones you have made or got outside the iTunes store work fine already...the problem is only with ringtones previously purchased from the iTunes store

I’ve found that a minority of the ringtones I have on my phone do work. To tell which ones will work and which ones will not edit a contact but instead of editing their ring tone edit their text tone (located right below where you pick the ring tone). Scroll through the list of text tones and if you see any of your custom ringtones listed those ringtones will work. Any that aren’t listed in this screen will not work even if you can pick them when selecting a ringtone for a contact or setting the default ring tone.

It’s not a fix for the underlying issue but if you do have any ringtones that show up when assigning a text tone for a contact those will work without any issues if you use them as a ringtone..

I’m a beta tester and just reported this issue (and the information about the work around above to Apple). I think with the launch of the iPhone X they probably have bigger fish to fry. It’s all about how many people file a bug report so if you’re reading this thread take the 5 - 10 minutes it takes to report it. The more noise we make the faster they will fix it.

I had this same problem and no solution in this thread worked for me. My custom ringtone seemed to be corrupted and would not sound when receiving calls, only the default tone would sound. I just found a solution that worked for me. Apparently my custom ringtone that worked fine until recently was too long and now (post iOS 11 or some iTunes update?) needs to be 40 seconds or less. I recreated the ringtone from an m4a file in my iTunes Library, made it 25 seconds long and converted it to m4r using the instructions below. This is the best explanation I've seen for creating ringtones using iTunes. I did get confused trying to select the song I wanted to use as source from the iPhone itself instead of the iTunes Library. I've always had trouble navigating iTunes. But it's all working now. Hope this helps some others doing endless iPhone resets and waiting for a bug fix that hasn't come.

https://www.digitaltrends.com/mobile/how-to-make-ringtones-for-iphone/

I had this issue and what solved it was going to settings, sounds and then selecting ringtone or text tone and there is an option to download all purchased tones. Worked fine after that.

Hope that helps!

Yes, I did. You mentioned trying everything but.... haha! I followed the directions from an apparent Apple Tech. He (she) stated to set your Ringtone sound to default, reboot

, and then select the sound you want for your ringtone. I’ve had no problems since. I don’t know if it worked for anyone else who might have tried, but it worked for me on my 6S Plus. I hope it works for you – good luck! :)

I found ringtones were missing from some of my Contacts.

I got the correct ringtone to work by going into Contacts choose the contact you want the ringtone for, Edit, select ringtone, choose the ringtone called Opening, click Done, Done

Ringtone Sound: Opening now appears in that contacts details

Go back into Edit, now select the correct ringtone you want for that contact, click Done, Done

Ringtone: Sound ”chosen ringtone name” appears

so next time that person phones the correct ringtone should sound.

The first Contact I amended was my own because Ringtone was missing from my contact details.

i just downloaded an older version of itunes on my pc, and solved the problem. if you have a itunes music library from the newest version of itunes, find it on C:/users/"username"/musics/itunes and delete it before you start the itunes. after that its just easy as then. do not update itunes until the problem is fixed.

Somethings definitely not right about that. Have you rebooted your phone lately? If you have a phone lower than iPhone 7, press and hold BOTH the power and home buttons until the Apple Logo appears then let go and your phone will reboot. For iPhone 7, press Both the HOME and volume down buttons until the Apple Logo appears.

After spending several hours trying the various solutions offered here to no avail the only one that worked was to follow the advice here of buying the same ringtone from the Apple store to replace the one I'd made from the song I purchased through iTunes five years ago. I felt that my time was worth more to me than the $1.29 that it cost me to solve this problem. My guess is that I helped some Apple software engineer with their holiday bonus for implementing this money making idea. Merry and Happy to everyone!

Check to see if you have "Do not disturb" on settings. Somehow during the update that went on and even though allow calls from "everyone" was on as soon as I turned off "Do not disturb" my ringtone became default. Thanks, Jacob at Apple support!

Twice now after software updates I have had to fix it. I bring up the ringtone I want then I shut it totally down. Then I reboot the phone shutting it down. That fixed it both times but I assume the same thing will happen the next time Apple has a software update.