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Can't play ringtone in iOS 11

I have an iPhone 6 Plus. After I upgraded today to iOS 11, the phone won't play my personalized ringtones. They are still there and will play when I look at them in Sounds/Ringtone and one of them still shows as the selected ringtone, but when a call comes in, it goes to the default Opening. Any ideas?

iPhone 6 Plus, iOS 11

Posted on Sep 19, 2017 4:55 PM

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Question marked as Top-ranking reply

Posted on Sep 20, 2017 2:40 PM

Hi there psd31047,

After updating to iOS 11 it seems that your selected custom ringtone isn't sounding, rather the default one is instead. Let's start by selecting the default ringtone. Then quit the Phone and Settings apps:

Force an app to close on your iPhone, iPad, or iPod touch

Once that is complete, restart the phone and test it out again:

Restart your iPhone, iPad, or iPod touch

Thank you for using Apple Support Communities, have a great one!
274 replies

Can't play ringtone in iOS 11

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