I have an iPhone 6 Plus. After I upgraded today to iOS 11, the phone won't play my personalized ringtones. They are still there and will play when I look at them in Sounds/Ringtone and one of them still shows as the selected ringtone, but when a call comes in, it goes to the default Opening. Any ideas?
iPhone 6 Plus, iOS 11
Folks, I'll post once more in case some of you missed it. I synched with iTunes via sync cable. After synching, go to Settings>Sounds & Haptics>Ring Tone. Scroll to very top. Download All Purchased Tones. Worked for me when I did the first upgrade of iOS 11. Same thing happened when I upgraded to 11.2.6. Repeated the synching process and all ringtones restored.
Sarah-
Has there been a fix to the ringtone issue since this discussion in September?
I'm having the same difficulty. I've had custom ringtones for years, and the upgrade to version 10 or 11 caused them to not play any more. They are still listed in iTunes, are still on iPhone 7 as the default, and they play when I click on them. But, it defaults to the Opening tone for every caller, including the ones I have these ringtones assigned to.
I tried your solutions above with no success. Thanks for your help.
I had this issue and what solved it was going to settings, sounds and then selecting ringtone or text tone and there is an option to download all purchased tones. Worked fine after that.
Hope that helps!
Thanks, but it didn't change anything. I'm wondering if there hasn't been some change between iOS 10.3.3 and 11.0 that prevents the OS from using that ringtone.
I have same problem, I did all instruction, but I still with default tone, even having it choose.
I have exactly the same issue on iphone 7, IOS11. Ringtone is defaulted but doesn’t play anymore.
It's a bug in iOS 11. Please report it here (easy-peasy, short, simple online form):
Apple isn't here and isn't reading these posts. The more people who provide feedback via this link however, the more voices they'll hear: Feedback - iPhone - Apple
For anyone having this issue, send them feedback directly via this link. The more who let them know, the more likely the engineers will work on this: Feedback - iPhone - Apple
This is why everyone who is having a ringtone issue needs to reach out to Apple to let them know they want this fixed:
Putting your name here accomplishes nothing. Let Apple know directly via this link: Feedback - iPhone - Apple
You can report it here:
https://www.apple.com/feedback/iphone.html
If you are a part of the public beta you can use the Feedback app.
It appears that M4R ringtones take some additional work in order to be used successfully in iOS 11:
There is another option, use GarageBand. It means creating your own loops, but as long as you have the music on your device this is doable.
You can also save the sound email or message it to someone else and as long as they have GarageBand they can install the ringtone too. (Search YouTube for how to make a ringtone using GarageBand)
If you bought a new ringtone and paid $1.29 for it and it doesn't work as a ringtone, use the Contact Support button at the top right of this page and connect with iTunes Support to get a refund. When this call happened, I purchased a brand new ringtone for $1.29 and it works just fine on iPhone X.
What is the best method to reinstall iOS 11?
Can't play ringtone in iOS 11
