My iPhone 6 cant backup to the computer with itunes. It keep said "itunes could not backup the iphone because an error occurred while reading from or writing to the iphone". How do I fix this? Thank you.
I had this issue and I found that the restore process took almost 11GB from my hard drive... (I guess this may change depending the size of your backup) leaving me out of space and giving me that error... I cleared some space before restoring my iphone and no errors came up... Hope this helps
Jack,
It just smacked me in the face what may be your issue as I scrolled back up to the message it gave you.
This happened to me previously and others I know.
We uninstalled iTunes AND its related components exactly as the article stated.
It was a lifesaver and much quicker to do than I thought when I first looked at the steps.
This can only help & should resolve this issue and prevent others:
Hello becky_s22, I have try all the step there but still doesn't work.
It keeps saying an error because it can't reading from or writing to the iphone.
I have try with both windows and mac and still can't having a backup.
😟
Hey so I had the same problem and tried all the suggestions. Nothing worked. I don’t know why but I decided to check my anti virus software. And low and behold that was it! I have Microsoft security essentials on my PC and it was blocking the new version of iTunes to download anything to my computer. Check your antivirus. Shut it off during the iPhone backup. It worked for me. Hope this helps!
I am also having a problem with backing up Apple devices.
I have tried all listed options here, and elsewhere, and cannot get rid of this most non-descriptive error : "iTunes could not backup the iPad because an error has occurred.", and hence can no longer use my Apple device for its intended purpose. It would make life so much easier if the error can break down further the reasons, so people can have some hope in being able to fix this problem, whatever it is.
I have seen this error in a number of cases, with a few friends, over the last month, and not been able to fix it on their systems either.
I had the same problem, tried all the previous suggestions (restarting, upgrading itunes/ios, trying another computer in case USB, using apple lightning cable, etc) Tried 3rd party apps. Tried iCloud. Nothing worked. Then I found a few apps that were pre-ios 11 and when I tried to open them got an error saying the developer needed to update them to work on ios11. Once I deleted those, I was able to backup. HOORAY!!!! Apple's error messages are pathetically useless, they really should be more informative.
I tried backing up my phone on my new laptop and got the same error. I tried everything I could find online but nothing fixed it. I managed to finally fix it by going to account>authorizations>authorize this computer and authorizing my new laptop under my apple id
What I discovered helps my phone sync/backup are two things:
1) Turn Carbonite off
2) On Webroot, click "pause security keyboard entry" so there is a check mark beside the box.
Feel free to uncheck Webroot keyboard and restart Carbonite as soon as your iphone is finished syncing with your iTunes.
It's probably a good idea to make sure all iphone apps are up to date since once that caused an additional problem for me.
I hope this works for you. Good luck!
This was the solution for me too, even with the latest iTunes installed in the High Sierra and the latest iOS version 11.3.1!
Can't understand how this issue is still not solved after so many years...Thanks race774!
Go to:
-settings
-General
-About
-Applications
You will see a list of apps which do not work with IOS 11 and must be updated to continue using them 🙂
I just happened to chance into this, so easier to find the apps and delete them. thanks
im also having this problem on my iphone SE. steps i have tried:
- restarting computer and phone
- updating itunes and the phone
- trying to backup on another computer
- clearing out storage space on itunes drive
- deleting any old apps (though none said anything about not supporting iOS 11)
- clearing space on the phone itself
- deleting and reinstalling itunes
- backing up to icloud (not enough space)
every time i get the same message...i have no issue syncing my phone (it just skips the backing up part giving me the error message) and i have no issues backing up my ipad or my moms phone on this computer (using the same cable and the same usb port)...so i really dont know what to do at this point...and sorry but apple support has not been very helpful when ive called....i have not tried restoring the phone as the only backup i have available is from over a year ago (i was away from this computer for quite some time) which is why i also havent tried restoring to factory settings
nothing seems to be working....pls help
Hello bexaloy,
Thanks for trying those steps. The next steps would be to contact Apple Support using this link: Contact Apple Support
Have a great day.
This was my fix. Worth every step:
https://support.apple.com/en-us/HT204275
l'll repost for each user as I see this specific message/error
This was my fix. Worth every step:
https://support.apple.com/en-us/HT204275
l'll repost for each user as I see this specific message/error
itunes could not backup the iphone because an error occurred while reading from or writing to the iphone
