iOS 11 update ringtones purchased not working

I followed advice from a couple of posters. I hooked my phone up to my Mac mini. Went into iTunes and deleted the ring tones and synced my phone. Then I restarted the phone and went into sounds and haptic sand downloaded all purchased ring tones. Working fine now.

I'm having the same issue. I have tried all the supposed fixes and workarounds that people have posted. None of them fix the issue. I have the ringtones on my phone. I can select them, I can play them, but the default ringtone continues to play when I actually get a call.

Me too! I can play the text alert sounds from Settings, but they get ignored when I actually receive a text. So **** annoying. I’d re-purchase them if that would help, but I doubt it would and I don’t want to waste my money. Apple Inc, please fix this!!!

Well there have been 2 updates already since OS 11 blew my custom made ringtones out of the water and this issue persists. I keep checking back to these forums under the silly confidence that the brilliant Apple OS coders will wave their magic wands and craft a, cmon guys, easy fix. Perhaps the solution for me is to get over my archaic faith in the superiority of Apple. In too many ways Android is looking more and more attractive. And less smug.

I’m having the same ringtone problems as everyone else. My wife’s phone works fine with ringtones she purchased, however she did not do the latest software update to IOS 11.1.2. Perhaps the very last update is the problem!

Hey Apple, how about helping those of us that didn’t buy an iPhone X. My 2 wk old iPhone 8 needs some help too!!

I am still having the same problem after downloading the latest iOS update 11.02. My ringtones had to be forcefully brought over to the phone and then assigned to specific people. That said, the default ring tone doesn’t work with my custom ring tone and keeps using a default tone. I also put my phone on silent and when someone calls it will still ring out loud.

called apple support and they said the bug was supposedly fixed, but for “some” people it hasn’t been fixed. This is absolutely bogus and I’m shocked that the company has been so Blaise about this as it’s impacting my business as I’m not able to put my phone on silent and this can be very embarrasing. This entire experience is making me think about finally moving over to Android as this lack fo fix and long timeline is absolutely unacceptable.

Same with the whole character Showing up when typing up I. How is that acceptable Too. Apple quality has gone down dramatically as has the customer service. Stiff competition will help to get these folks humble again.

About a week ago I called Apple because this is really ******* me off. After I let the tech convince me to reset all my settings (which didn’t work and was a nightmare to recover from) she spoke to a supervisor who said it was a ‘known issue’ and they are working on fixing it in a future update. Really? I’ve had many iPhones over the past 8 years or so and updates have never caused this problem.

I don’t think it’s a scam at all. I actually TRIED to re-purchase the ringtones I have that don’t work (I figured my peace of mind was worth the few dollars it would cost) but iTunes would not let me because they said I already owned them.

I can assure you it's not a scam to make you buy a new phone - because it also doesn't work on the iPhone X.

Ringtone bought from Apple, still in the store, selectable in the ringtones list, not visible in iTunes after a sync, tried re-purchasing, still not working.

I had same problem, after upgrading to iOS 11, ring tones stopped working. I tried all methods mentioned on here, on google search, and from Apple support, nothing helped even with all the upgrades to iOS 11. I just got my iPhone X and still tones would not work, so, I decided to try something else. I went to dredge.com, open an account, indicated I was looking for ringtones for iPhone X, and downloaded a couple like what I had to the desktop, then I moved them into the sounds folder. Then I chose one for default, and dam, it worked... I then down loaded more, btw; the downloads are free, and assigned to each person that needed one in my contacts list. I also installed in my wife’s iPhone 6 Plus, all is now good. Hope this helps, maybe more than waiting for Apple to fix... lol

I wondered after Job's death how long it would take for Apple to become Microsoft. It took longer than I thought, but it has arrived. This iOS 11 is a disaster as is High Sierra. Can't use my purchased ringtones on IOS 11, can't accesses some of my peripheral drives on High Sierra. Nothing works right. I forgive occasional bugs here and there but this is beyond the pale. At this point I'm not buying another Apple product unless I see some major changes.

Another update—11.2.1– and still no fix for the ringtones problem.

It’s ridiculous that they won’t fix this.

I went so far as to call Apple and request a refund for all my purchased ringtones since Apple has rendered them useless. Of course they ‘can’t’ do that.

I was fool enough to create my own ringtones 😠😕😟😢

Well there have been at least 3 updates already since OS 11 blew my custom made ringtones out of the water and this issue persists. I keep checking back to these forums with increasingly silly confidence that the brilliant Apple OS coders will wave their magic wands and craft a--c'mon guys!--easy fix. Perhaps the solution for me is to get over my archaic faith in the superiority of Apple. In too many ways Android is looking more and more attractive, less smug, more customizable.

"Buying" the ringtone again helped me - itunes said that it is already purchased and offered to download it - I agreed and it worked (though there were no changes in the list of ringtones - I deleted nothing, nothing new appeared)

I am also having this issue; though it has slightly improved since it started. I have the iPhone 8 and everything was fine until I needed to reset my phone for another reason and it was after the reset that my ringtones stopped working. Once they stopped working, I tried all of the standard workarounds that have been mentioned here and like everyone else, they didn't work. Then, just this morning I did another "Download All Ringtones" and now the general, persona, ringtone that I have selected for all calls is working, however, the individual ringtones are still defaulting to the general tone. So, it's a step in the right direction, I guess. Now, the test will be to see if this small step forward lasts or if it will revert back to the crap that we have had for a while now.