Level 2

410 points

Lost Visual Voicemail Messages after iOS 11 update

Looked online for a fix, and walked over to my Apple Store, but no fix yet. After the update, when I go to my Visual Voicemails list, I only have one, from about a week ago. Voicemails I received before and after that one are gone, some listened to, some not.

Tried doing a Reset of Network Settings but did nothing.

Apple Store suggested I try resetting my password by calling 611.

ATT suggested calling my own number from my iPhone and checking to see if my voicemails were on there, but it only played the one that currently shows up on my iPhone.

ATT is telling me that any voicemail older than 2 weeks is no longer on their servers and is stored only on the iPhone, so the only way to restore those is through a restore from backup.

As a long time iPhone user, it seems I recall this being an issue in other system software updates, but can't remember what the fix was then.

Anyone else with the same problem and a fix?

Thanks!

Jim

iPhone 7, iOS 11

Posted on Sep 20, 2017 4:39 PM

Top-ranking reply

DrPC2010

Level 1

9 points

Posted on Sep 22, 2017 6:56 AM

I had the same issue and I resolved it by simply resetting my voicemail password via the ATT website.

1. Login to att.com

2. In the search bar at the top type "reset voicemail password"

3. Select "reset wireless voice mail password"

4. Follow the instructions

Before I even received my new password from ATT via text my Visual Voicemail appeared again on my iphone

-Tony

iphone 5s iOS 11

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53 replies

Gooddrum

Level 1

0 points

Oct 23, 2017 5:26 AM in response to Jim Alden

I am a Verizon user on my iPhone SE and I noticed this happened most recently after a message popped up on my screen citing a, “carrier update: blah blah blah blah blah… “. Does anyone else noticed this as a common thread for when this situation happens. I have now lost some money in some Voicemail information because I cannot play it at will. Not very happy Verizon! … Or my iPhone SE!

Oct 25, 2017 9:23 PM in response to Jim Alden

Just watched a friend go through this problem with Apple support, using iphone 7 using ATT service. Apparently the 'fix' only works for a few hours then back to a fuzzy screen that should be the voicemail to text transcription. Is this an Apple problem or an ATT problem, a software/firmware problem? Were there several progressive evolutions in production of the 7 hardware or firmware? Notice in the info on that feature that 'with a carrier that can handle the voice message to text'. Anyone know if this is seen with Verizon users. She's loosing serious business communications. 10/25/17 921 PM

Oct 25, 2017 9:54 PM in response to marcifromelkins park

Friend tried turning Siri OFF but didn't fix problem. What a nightmare for you guys. (I waited to upgrade and was spared this problem but my friend is just screwed financially from this by trusting apple, being out of touch at critical time.)

Jim Alden Author

Level 2

410 points

Sep 21, 2017 5:37 AM in response to Solegirl11

I tried that. The new voicemail came in and shows up, but not my old ones.

Sep 21, 2017 6:17 AM in response to Jim Alden

I also noticed that the transcriptions are no longer offered

I did mine few times before it returned all of them

Sep 22, 2017 12:59 PM in response to Jim Alden

I was able to get my voicemail messages to show back up but now the transcription is no longer on any of them including one just let today. How can I get transcription back? Really helpful feature.

Sep 23, 2017 10:14 AM in response to kyboilermaker

Just tried this and it worked - restored my visual and all old vm’s.

Sep 30, 2017 5:09 AM in response to DrPC2010

Thank you!

JenGrae

Level 1

4 points

Oct 3, 2017 4:22 PM in response to kimberlyann123456789

What did you do?

Oct 3, 2017 6:16 PM in response to Solegirl11

Didn’t work!

Oct 5, 2017 10:16 AM in response to selenafromwashington

What did you do to reset it. I am in the same situation and desperate to know. Thank you

TuffyC

Level 1

8 points

Jan 4, 2018 7:17 AM in response to Jim Alden

Can't get the voice mail to print the message any longer.

With a hearing impairment this feature was a God send. Now it is gone. Any one know how to fix it?

TuffyC

Level 1

8 points

Jan 4, 2018 7:21 AM in response to Solegirl11

Tried that. It did not work. Audio only.

@JDH.

Level 1

17 points

Nov 27, 2017 5:11 PM in response to Jim Alden

I tried all of the other suggested solutions to no avail, including spending nearly two hours troubleshooting with AT&T. Followed the series of steps below (which I cannot take credit for) and it worked for me:

Force close the phone app
Place the phone in airplane mode
Then open the phone app and go to the voicemail page. You should see all your voicemails instead of a "call voicemail" button (it will say visual voicemail is not available and messages may not be up to date but follow #4)
Then disable airplane mode

My visual voicemail is now working and the sluggishness/latency with the phone app when launching appears to have resolved as well.

Kudos to SumYoungGai on iOS 11.2 Beta 4 Bug Fixes, Changes, and Improvements | Page 20 | MacRumors Forums

Good Luck!

Nov 4, 2017 10:00 AM in response to Jim Alden

I have this exact same problem. Only 1 message, when I had about 30+ VMs.

Did a restore from backup.....all my other data is on there, except for these lost/missing VMs.

This happened after I went from the 7 Plus to the new X.

Anyone find a solution to this yet?

It seems to be some sort of carrier issue with the new ios 11 update.

So **** frustrating.

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Lost Visual Voicemail Messages after iOS 11 update