ios 11 appletv remote stuck on searching

I can’t connect the new control center Appletv remote to my 3rd generation Appletv. All software is up to date on the Appletv and my iPhone 7.

Posted on Sep 20, 2017 8:51 PM

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Posted on Oct 8, 2017 3:10 PM

Not within control center, that is only for 4th gen and 4K models. The app itself still works for older models


Set up the Apple TV Remote app - Apple Support

24 replies

Nov 1, 2017 3:51 PM in response to sohal_07

sohal_07 wrote:


I have the same issue where my iPhone's Control Centre do not connect to my 3rd gen apple TV.

But my iPad mini with iOS11 do connect to the same apple TV through control centre.


How's this possible if it supports only 4th gen apple TV?

Not possible. You either have a 4th generation Apple TV, or the remote widget is picking up an 4th gen Apple TV from a nearby neighbor.


The widget does not in any way work with Apple TV 3rd gen, 2nd gen, or First gen at all, on any device. And I've tried several.


However as said, you can continue to use the regular app from the App store for those models.

Oct 9, 2017 7:59 AM in response to Jorgemei

Jorgemei wrote:


Sorry if I not expressed myself properly. I was not asking a question, I was telling you the Apple TV remote inside the control center was working on the initial release of iOS 11. It’s a fact. It stopped working after the patches. I don’t have the app installed.

Nope. The Widget in Control Center never worked with earlier models. That was the main issue when iOS 11 was released. This has not changed. If it worked for you, then either you have a 4th Generation Apple TV or it was picking a nearby one from your neighbors. It's never worked with older Apple Tvs, and is specifically stated in the link I posted above:

Use and customize Control Center on your iPhone, iPad, and iPod touch - Apple Support

User uploaded file

Apple TV Remote: Control your Apple TV 4K or Apple TV (4th generation) with your iPhone, iPad, or iPod touch.

Nov 13, 2017 8:34 AM in response to macta

Again, the widget is based on the new remote (which is hardware not supported on the older models). The 4th Gen doesn't support 4K either, but runs a completely different OS (TVOS) that isn't capable of running on those other models.


The 3rd Gen is also discontinued and the 2nd is considered obsolete


No, Apple does not read these forums. There are moderators who check that posts are following the terms and may respond every so often. So you can think what you want, but they will not be seeing this and rants would be in violation of those terms agreed to upon sign up.

Nov 13, 2017 8:14 AM in response to vazandrew

Thanks, I should have expanded my message - YES I did read the full thread, and for the same reasons that newer AppleTV users find it useful to do something else and then be able to easily swipe control center to pause or stop something - I find it unhelpful that older models aren't supported. The app is ok - but its inconvenient - and its us previous users that have supported the product to get it to a place where it has continued to thrive (our purchases supported those newer models).


Sure I understand a v2 or v3 isn't capable of doing 4k etc, but I'm not convinced there is a protocol limitation that stops control center from having easy controls for us too (particularly when someone noticed an early beta did work).


Apple does sometimes look at these threads, particularly if lots of people are complaining (antennae gate springs to mind). So maybe you don't care, but I'd like them to know that it annoys me.

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ios 11 appletv remote stuck on searching

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