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Smart Keyboard not working since ios11.

Prior to ios11, the Keyboard was throwing up intermittent annoying warning messages saying it was an unsupported device, but since ios11, it is not even detected. I have tried reboot both with it connected and not connected. Can anyone help please?

iPad Pro Wi-Fi, iOS 11

Posted on Sep 21, 2017 1:56 AM

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Question marked as Top-ranking reply

Posted on Sep 21, 2017 11:50 PM

Hi francis efromwakefield,

I understand that you've recently been having trouble with your Smart Keyboard connecting to your iPad Pro. It sounds like this started prior to updating and since updating the iPad is unable to detect the keyboard at all. I know it's important to be able to depend on your accessories and I'd like to help. You mention you've tried restarting the iPad with the keyboard attached and not attached, however the Smart Keyboard and iPad Pro need to be in the "Type" position when you perform this step. I'd recommend reviewing the following information:

If your iPad Pro doesn't detect your Smart Keyboard or you see an "Accessory not supported" alert on your iPad Pro, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad Pro. Also, try these steps:

  1. Make sure that your iPad Pro and Smart Keyboard are in the Type position.
  2. Remove the Smart Keyboard from your iPad Pro.
  3. Restart your iPad Pro.
  4. Reconnect the Smart Keyboard.
Use your Smart Keyboard with iPad Pro

If you've followed those exact steps and you don't see anything that could be blocking the Smart Connector pins, are you able to test the Smart Keyboard with a different iPad?


Best Regards.
303 replies

Smart Keyboard not working since ios11.

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