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Smart Keyboard not working since ios11.

Prior to ios11, the Keyboard was throwing up intermittent annoying warning messages saying it was an unsupported device, but since ios11, it is not even detected. I have tried reboot both with it connected and not connected. Can anyone help please?

iPad Pro Wi-Fi, iOS 11

Posted on Sep 21, 2017 1:56 AM

Best reply

chris_g1

Community Specialist

Posted on Sep 21, 2017 11:50 PM

Hi francis efromwakefield,

I understand that you've recently been having trouble with your Smart Keyboard connecting to your iPad Pro. It sounds like this started prior to updating and since updating the iPad is unable to detect the keyboard at all. I know it's important to be able to depend on your accessories and I'd like to help. You mention you've tried restarting the iPad with the keyboard attached and not attached, however the Smart Keyboard and iPad Pro need to be in the "Type" position when you perform this step. I'd recommend reviewing the following information:

If your iPad Pro doesn't detect your Smart Keyboard or you see an "Accessory not supported" alert on your iPad Pro, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad Pro. Also, try these steps:

Make sure that your iPad Pro and Smart Keyboard are in the Type position.

Remove the Smart Keyboard from your iPad Pro.

Restart your iPad Pro.

Reconnect the Smart Keyboard.

Use your Smart Keyboard with iPad Pro

If you've followed those exact steps and you don't see anything that could be blocking the Smart Connector pins, are you able to test the Smart Keyboard with a different iPad?

Best Regards.

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303 replies

Apr 12, 2018 10:10 AM in response to stefano53

Did you already go to the Apple Store to get the keyboard replaced? For me, this solved all problems.

Apr 13, 2018 5:02 AM in response to rolandwartenberg

They said that In italy there is no program for keyboard replacement.

so no chance in that way.

I can only try with the keyboard sequence....... but without any results unit now..

ciao

steve

Apr 13, 2018 5:07 AM in response to stefano53

I think in Italy, Apple have been forced to respect the EU 2 year warranty for electronic goods. If your keyboard is less than 2 years old and is faulty, then it should be replaced under guarantee .

Smart Keyboard not working since ios11.